Ron Lewis Chrysler Dodge Jeep Ram Cranbe

If you ever plan on working here, do not. In the two months I was there: I never got a name tag I was told uniforms would be free upon hiring, they tried making me pay for them (after working there 9 weeks with no uniforms) My name and advisor number had changed 3 times. When servicing vehicles, sometimes they were under a different name, and I could never find my cars. One of the names was an employee who had committed suicide, and they never took him out of the system. Mr Lewis, the owner, never acknowledged me, never said hello. I attempted a connection multiple times. The management is all over the place. Positions were invented and removed during the 10 weeks I had worked there, and none of the techs or advisors had time to adapt to the changes before more changes were made again. I worked more hours than expected upon hiring. The construction made it near impossible to make a phone call, or get through a training video. It hurt our surveys, which is all the management cares about. There is absolutely no accountability in the management. Any issue would always get pushed onto the lowest tier of employee. This seems like a failing dealership. They had just closed down their last non-Chrysler store, now only 3 stores remain, all being Chrysler-Dodge-Jeep. The service is horrendous, and I honestly can’t believe the reviews. The amount of cars that we “just couldn’t fix” after customers have returned multiple times paying multiple thousands of dollars each time was unbelievable. I have never seen a dealership with more “comebacks” and for the two months I worked there I had probably noticed 5-10 customers constantly returning with their issue unresolved. Thousands of dollars in the hole and their car still won’t get them home from the dealership. Multiple rental cars, since you can’t get a loaner from Ron Lewis. You can, but you’d have to wait about 3-4 weeks. The service department is a big failure, in my opinion, due to the lack of organization and accountability. The two managers don’t communicate and don’t know what’s even going on half the time. One day, there could be a whole new position, or I could be under a completely different name. Just to have it last a week and have everything change again. I have been extremely disappointed with my experience at Ron Lewis.

If you ever plan on working here, do not. In the two months I was there: I never got a name tag I was told uniforms would be free upon hiring, they tried making me pay for them (after working there 9 weeks with no uniforms) My name and advisor number had changed 3 times. When servicing vehicles, sometimes they were under a different name, and I could never find my cars. One of the names was an employee who had committed suicide, and they never took him out of the system. Mr Lewis, the owner, never acknowledged me, never said hello. I attempted a connection multiple times. The management is all over the place. Positions were invented and removed during the 10 weeks I had worked there, and none of the techs or advisors had time to adapt to the changes before more changes were made again. I worked more hours than expected upon hiring. The construction made it near impossible to make a phone call, or get through a training video. It hurt our surveys, which is all the management cares about. There is absolutely no accountability in the management. Any issue would always get pushed onto the lowest tier of employee. This seems like a failing dealership. They had just closed down their last non-Chrysler store, now only 3 stores remain, all being Chrysler-Dodge-Jeep. The service is horrendous, and I honestly can’t believe the reviews. The amount of cars that we “just couldn’t fix” after customers have returned multiple times paying multiple thousands of dollars each time was unbelievable. I have never seen a dealership with more “comebacks” and for the two months I worked there I had probably noticed 5-10 customers constantly returning with their issue unresolved. Thousands of dollars in the hole and their car still won’t get them home from the dealership. Multiple rental cars, since you can’t get a loaner from Ron Lewis. You can, but you’d have to wait about 3-4 weeks. The service department is a big failure, in my opinion, due to the lack of organization and accountability. The two managers don’t communicate and don’t know what’s even going on half the time. One day, there could be a whole new position, or I could be under a completely different name. Just to have it last a week and have everything change again. I have been extremely disappointed with my experience at Ron Lewis.

Nick in service is outstanding! Always helpful and has a great attitude. Very easy to work with.

Great service by Mark who brought our new Jeep Grand Cherokee to our house for a test drive.

Brought my ‘22 Quadrafoglio in for scheduled service. From the tech who I met in the parking lot who cheerfully guided me to service. To Kate the service writer who is just incredible. Very Knowledgeable and friendly. Had me out of there in a very reasonable amount of time. I’m a automobile enthusiast and have owned many cars, been in many dealerships, dealt with many service writers. Kate is among the best! Top notch.

Service department is thorough and makes sure all concerns are met. They asked if they could wash my car and it turned out perfect. I would highly recommend this dealership.

I received great service at Ron Lewis. I have a 2021 Jeep Gladiator, I was experiencing a battery drain. The technicians were able to identify the issue and replaced the battery. The Clerical staff was friendly, helpful and courteous. I will most definitely recommend Ron Lewis to friends and collegues.

I Appreciated the service I Got..Very Polite an everyone’s very Happy to check on others an let them know there Vehicles we’re Finished..Thanks to Everyone at the Dealership..Sinecerly Dennis E Wiles Jr

We need an oil change. The express lane was great! Everyone there are very helpful this is the second car we purchased there we will not go anywhere else

Once again Ron Lewis of Cranberry performed outstandingly. Kate is awesome she worked my service and worked to keep my time at the dealer short. She even had my Ram 2500 washed. What normally would have me picking up the next day Kate made happen in 2 hours saving me a return trip. What a fantastic team!