Reviews
great experience with auxiliary battery replacement. Car...
great experience with auxiliary battery replacement. Car got inspected comprehensively and washed cleanly. Very helpful and professional staff. Got a car report in the end with recommendations. A bit crowded in the morning.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us at Mercedes-Benz of Los Angeles and hope to see you again; take care!
I love my Service Manager, Frank Phillips who takes the...
I love my Service Manager, Frank Phillips who takes the time to explain everything to me! He always makes the wait pleasant!This place is immaculate and everyone is very friendly! While waiting I used to enjoy the coffee and popcorn and hopefully that could be there again when the pandemic clears
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello and thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team at Mercedes-Benz of Los Angeles and what we offer. Hopefully we will be able to offer popcorn and coffee soon. Until then take care!
Thanks for the acknowledgment and hopefully soon the traditional quirks that spoiled me, while waiting, the popcorn and coffee will resume as you indicate!!!
Worked with Greg Chang at another establishment and...
Worked with Greg Chang at another establishment and always great service and a friendly smile working with him. MBZ Greg is an asset for sure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review. Greg is a great asset here at Mercedes Benz of Los Angeles. If you need anything feel free to call, have a good day!
Greg did an excellent job following my directions. In...
Greg did an excellent job following my directions. In addition, Greg advised me of any updates and necessary repairs. Greg is a great addition to the DTLA crew.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for taking the time to share this short but sweet feedback! We're happy to hear that you had a great experience with us at Mercedes-Benz of Los Angeles and hope to see you again; take care!
Tino was my service representative. He came out...
Tino was my service representative. He came out immediately upon my arrival and discussed my issue; processed my paperwork and set me up with a courtesy vehicle. Very smooth process. He also obtained an answer to a separate question about my vehicle. Called me when it was ready and reviewed what work was done. All good!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great to hear Tino provided you with an unforgettable service at Mercedes-Benz of Los Angles. Hope to see you again, take care.
I always get great service! Thank you for the excellent...
I always get great service! Thank you for the excellent service, Ivan! Car looks and runs great and the issues were addressed. Thanks for everything!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We listen and address any concerns you may have here at Mercedes-Benz of Los Angeles. Ivan is apart of the great team we have here. If you have any other issues feel free to give us a call.
This car purchase was most pleasant and most professional...
This car purchase was most pleasant and most professional car buying experience that my wife and I have ever experienced. Raymond, Gary are the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Curt for taking the time to leave this wonderful review about your experience at Mercedes-Benz of Los Angeles. If you have any questions feel free to give us a call. Have a great day!
Frank Phillips always provides outstanding customer...
Frank Phillips always provides outstanding customer service! He ensure I understand the service being provided to vehicle and makes sure I am happy and I am! Thank you Frank, I look forward to seeing you for my next service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jennifer for the amazing review. Frank is part of a great team here at Mercedes-Benz of Los Angeles. Can not wait to see you again. Until then, take care.
Tino , my service person , is outstanding. He takes the...
Tino , my service person , is outstanding. He takes the time to explain the work that needs to be done & makes sure that it is done correctly all the time. He is a credit to your company & is the reason I drive for an hour from my home to the dealership service center even though there are dealerships closer to my home
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, we appreciate your kind review of Mercedes-Benz of Los Angeles and hope you will visit again soon. As a valued customer/guest, we look forward to taking care of your needs in the future. Tino will be made aware of the amazing service he's been providing you for the over the years. Until we see you, take care!
Proceed with caution
Make sure you check all the financial aspects of your purchase carefully. They made a significant error of in my transaction. Thankfully I discovered it in time. Their explanation / response was far from satisfactory when I brought it to their attention.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase