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Bernardi Honda Natick

(1,778 reviews)
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

Reviews

(1,778 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bernardi Honda Natick from DealerRater.

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Jack was very kind and respectful to us.

Jack was very kind and respectful to us. Excellent service, truly highly recommended. He was very honest with any questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Morkos was excellent to deal with.

Morkos was excellent to deal with. He was available whenever I needed, texted back immediately and managed to get the CR-V I wanted in the color I wanted. The process was smooth and painless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with Morkos! We're glad to hear the process was smooth and efficient. Enjoy your new Honda CR-V, all of us at Bernardi Honda in Natick wish you safe travels ahead!

My experience at Bernardi Honda was excellent.

My experience at Bernardi Honda was excellent. Micheal was very attentive and explained everything he was doing. I would definitely recommend the dealership to my family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Krystal Miller was one of the most helpful, caring, and

Krystal Miller was one of the most helpful, caring, and personable customer facing sales professionals we have ever worked with. Would certainly work with her again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Krystal! We love to hear how helpful and personable she was during your visit. We look forward to working with you again at Bernardi Honda in Natick.

I have been to many Honda dealers looking at CVR's and

I have been to many Honda dealers looking at CVR's and when i visited Bernardi the experience was surprising, surprising in that they are still in business. The used cars are not cleaned prior to offering for sale, they replaced front tires with different low cost brands than what on the back, and the Sales Manager was so unprofessional I told him he needs to stop dropping F-bombs in casual conversations. Lastly they bait and switch with their advertisements, lower a price of a vehicle and when you show up say it was sold the same day the price was lowered. they say they took a deposit over the phone. I even called prior to driving an hour to the dealership! Honda corp can do better licensing their dealerships.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Mike, this doesn't sound like the professional and courteous service we expect from our team. I am very sorry to read about what transpired here, and I want to address it directly. Would you please give me a call when you have a moment? Thank you, Brian Downey - General Manager - brian.downey@bernardiauto.com

Very pleased with the entire Dealership.

Very pleased with the entire Dealership. Everyone was extremely professional, respectful and answered all my questions. Victor was very personable and went out of his way to make us feel comfortable throughout the process. He was very considerate. The entire team worked very hard to make this deal work for my daughter and I really appreciated that. I would highly recommend this Dealership to everyone.. Thank you again for all your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We're delighted to hear about your positive experience with Victor and the rest of our team at Bernardi Honda in Natick. Thank you for recommending us and we truly appreciate your business. We look forward to helping you and your family in the future!

I had a great experience working with Bob McGrath at

I had a great experience working with Bob McGrath at Bernardi Honda. He was wonderful to work with—professional, friendly, and made the whole process smooth and easy. Bob was 100% transparent with the price and time frame to get the car in hand. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for sharing your wonderful experience with Bob and the team! We truly appreciate your recommendation, and we look forward to serving you again in the future. Enjoy your new car! —Bernardi Honda in Natick

Krystal was very patient in answering all my questions

Krystal was very patient in answering all my questions and team was quick to solve a minor issue which came up during test drive. Overall a positive experience buying a used car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Sid, we're glad to hear Krystal and our team provided a smooth and attentive experience at Bernardi Honda in Natick. Enjoy your new car and safe travels from all of us at Bernardi Honda in Natick!

Excellent references from the general public.

Excellent references from the general public. Everyone totally satisfied with the genuine customer satisfaction care.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your support for our team at Bernardi Honda in Natick! We greatly appreciate it and hope to see you again down the road. Safe travels!

Morkos went above and beyond making sure I was taken care

Morkos went above and beyond making sure I was taken care of when buying a used car at Bernardi Honda this past weekend. I felt like all of my questions were answered properly and I didn't feel rushed at any time during the sale process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Marcel, we're glad to hear Morkos took such great care of you during your sales experience at Bernardi Honda in Natick. Thank you for your kind review!