Reviews
Write a reviewGreat Service
Cassie took care of everything for me. She is very attentive. Everyone there is very helpful. Everything was prompt and done in a timely manner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the excellent review! We are thrilled to hear that you had such a successful service experience working with Cassie and the Prime Honda 128 team. Drive safely, and we hope to see you back again down the road!
Great Sales and Service Departments
Bought my 2022 Insight EX here. Traded in my 2013 civic, which I bought here back when it was Honda Gallery, and serviced the car regularly here as well. This dealership has always been a positive experience in both the sales and service departments. Worked with Marc-Andy for my recent purchase and he was great to work with compared with several other local dealerships. Will definitely be bringing my Insight here for all services, even after the warranty period.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Josh, thank you for taking the time to share this feedback! Hearing that you had such an outstanding purchase experience working with Marc-Andy and the Prime Honda 128 team made our day. Drive safely in your 2022 Honda Insight EX, and enjoy it! We are looking forward to seeing you back again down the road!
Great customer service
Excellent customer service, Paul was great, he was personable and knowledgeable. He explained everything and answered my questions, comfortable waiting area. I would recommend for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lisa, excellent customer service is where our team really shines! We're glad you had the chance to work with Paul and that his patient service and automotive expertise made your visit such a positive one. Our sincerest thanks for all you do for Prime Honda 128's business and whenever you need service next we hope you'll think of us!
Excellent service
I have an oil change and it was ready in an hour and Everything was checked and I was on my way. Everyone was very accommodating and I had excellent service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sharon, thank you for the great review! We are thrilled to hear that you had such an efficient service experience working with the Prime Honda 128 team. Drive safely, and we hope to earn your business again down the road!
Excellent service
Leah Blackler, who took care of my car service, is excellent, competent, knowledgeable, efficient and a pleasure to deal with. You have a real jewel in Leah. Thank you for having her, never let her go.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, we can't thank you enough for taking the time to share this wonderful review about Leah! She certainly is an invaluable member of the team and we look forward to passing along your kind words to her and the rest of our Prime Honda 128 family. We appreciate you stopping by to share this feedback with us and we're excited to see you again down the road!
Excellent Customer service
Leah was very courteous and thorough on explaining the services needed for my car. I appreciated the updates throughout the day in order to plan my day accordingly I also appreciated the service follow-up , especially the explanation of hard-copy Automobile Status Report. Thank you very much Leah! 🙂
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rick, thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with Leah and the Prime Honda 128 team. Drive safely, and we hope to earn your business again down the road!
Great Service experience
I brought my car for servicing on Sept. 2 to Prime 128 Honda. Everything was great. My service advisor was Nicole Michaud . She was very prompt, courteous , and answered all of my questions. Service was done in a timely manner and I was on my way. LINDA Fargo
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Linda, thank you for taking the time to share! We are thrilled to hear that you had such an outstanding service experience working with Nicole and the Prime Honda 128 team. Drive safely, and we hope to see you back again down the road!
GO TO FORD
Honda in reading is the biggest scam operation going and that’s saying a lot for a dealership - bought a 2017 Honda Pilot - AC compressor goes within couple months of purchase - told hondacare would cover it - but had to wait 2 weeks for the parts (beginning of summer) 2.5 months go by no communication - nothing - then told Honda care won’t cover - and still don’t have all the parts - still no AC - GO TO FORD
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Ray - this is hard to read. I'm sorry to hear about your vehicle trouble and apologize we couldn't do more to help. I can understand why you're feeling frustrated, and I'll make a note of this feedback so we can work to improve our accuracy and communication moving forward. Please don't hesitate to give me a call if you'd like to have a conversation - I would be glad to address your concerns. Best, Chuck Rocha - General Manager - (781) 810-8753
Rob is great salesman
It was a pleasant experience buying a car at prime Honda. Rob goes above and beyond. He is very knowledgeable of the product he sells.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for giving Rob such a kind shoutout, Cindy! We are happy to hear you enjoyed working with him. All of us at Prime Honda 128 hope you enjoy your new ride!
Outstanding advisor
Leah the advisor was simply outstanding and the service was excellent! She was very responsive and quite knowledgeable! She addressed all my concerns about service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marshall, we are thrilled that Leah and the team took such great care of you! Thank you for choosing Prime Honda 128 and for taking the time to share your experience. We hope to see you again!