Boston Volvo Cars

Great experience buying used x90. Patty in sales was great and trally knew her stuff! michael in finance was exceptional in every way

Extremely dissatisfied/disappointed with our service warranty experience. We were given a the impression that the Volvo VIP Warranty Service would be a good investment at the time of our purchase of a used 2017 XC 90 (40,000 miles) in 2020. Since we purchased the car we have had 3 service bills that were not covered by the warranty (A $700 hood issue that caused rain to leak into the passenger side, a phantom $200+ charge for “software updates” , and now more recently a seatbelt repair that totaled $1,300 ) none of which was covered by our warranty. Do not fall for any high pressure tactics the $5,000 we spent for this product was a complete waste. On our more recent experience with the seatbelt repair, after driving home from the dealer, we realized the service team didn’t bother putting back the trunk side panel and left remaining parts in the back of our car. Mind you that we were given the car back a day later from the day that we were originally slotted to receive the car. I relayed feedback to Volvo about the lack of execution and asked for an email address to send pictures to so that I could understand what to do with the parts and ensure the repair was finished. They said that they would have someone call immediately, we have not received a prompt response and it has been now over 48hours since we have received. Better off avoiding this dealership entirely if you’re a Volvo owner and take your service business elsewhere.

Long story short, I recently had the worst experience at a dealer or any auto shop I’ve ever had in my 25 years of driving. I’ve been here for service on my 2022 Volvo XC60 a few times, and while the service was never stellar, it was more than acceptable. Keep in my car is a company vehicle, so cost/unnecessary repairs/etc. did not factor into my rating at all. You can read the details of my interaction below if you want. I dropped my car off Wednesday morning for an appointment for 10k mile service and a broken wireless charging pad. The communication from the my CSR was absolutely terrible and infrequent. Anytime I was told they’d text me with an update, they did not. And throughout the day Friday (yes, they still had the car Friday), I heard nothing at all. Finally I called at 4:30pm Friday afternoon and after ten minutes on hold, they told me they’d have to keep the car for the weekend. When were they going to tell me this??? I requested to speak with the manager. I never received a call. Your mileage may vary, but if you live anywhere near another Volvo dealer or anyone capable of servicing the brand, I’d consider going there instead. DETAILS Wednesday - 9:30am drop off - Informed CSR I could pick up midafternoon or after 5 - Told by CSR she’d text around noon. She did not. - Received text at 5pm – “Vehicle will be completed tomorrow” Thursday - No communication in morning from dealer - I texted at 9:30am, update? Reply was we are looking at completion later today. I will text in a few hours for eta. I did not receive that update. - I texted at 3pm – update? Answer: it is a work in progress, looking at end of today. Possibly the next morning. - Received text towards end of day that would need another day. Friday - no communication from them until I texted at 11am. Update? Answer: still working on contacting the fleet management company (really, after 3 days?) plus “other recommendations.” I said I really needed to know if I could get the car today as I need it for the weekend. - No communication at all for the rest of the day until I called at 4:30pm! On hold for ten minutes, then I hung up and called back. CSR informed me the car would need to be held on to for the weekend. I said that was unacceptable and wanted to speak to a manager. After a time on hold, CSR came back and told me someone would contact me. I asked who and she said either the manager or my assigned CSR. I said no, that I wanted to speak to the manager and she said ok. - Text from my CSR at 5:10pm. I told her was I was extremely dissatisfied with the service, I needed the car for the weekend, and I wanted to hear form the manager. She said it was after hours. I asked if that meant I would not hear form the manager. No reply. Maybe I’m being too harsh, but I feel this complete lack of communication and seemingly lack of caring that I am without my car is simply unacceptable for any car dealership, not to mention a supposed luxury brand that won some award in 2019. Not this year I suspect. They really just seem like they couldn’t care less.

If you remember Boston Volvo by the service department they had years ago (Jim C, Frank V Jr) you'll be really disappointed with the folks running it now. Once your car falls outside their standard processes, you're going to have a totally different experience - and it's not a good one - when you can actually find a human being to talk to behind all their automation.

I have been a customer of wellesley volvo for many years . I have recently had some terrible interactions with them .From the second I entered Boston Volvo I felt it was worth the extra ride to have them as my place of service. Manny in particular was so welcoming,informative,knowledgeable and just off the charts WONDERFUL! A goodbye Wellesley hello Boston Volvo.I now have the confidence that any Volvo owner should have!

Excellent service advisor team. They know me, know my car and always work with me to figure out appropriate action when I describe the issue.

Josh and Josh were great in the interactions I had with them, friendly and no pressure whatsoever. I felt they had some limitations on the knowledge of the recharge vehicle that they will get better at I'm sure over time since it is a new product. There was some minor confusion in finance with the loan rate, initially it was disclosed by the financer at 0.99 during our meeting, then it went up to 1.99 (0.99 was noted as a mistake initially) which is where I was told was the actual rate and was what I financed, but then the next day it was noted on the website back down to 0.99 where it still is today, so that felt a little uncomfortable. The extended warranty options were a bit confusing as there were additional aftermarket protections offered in addition to the 10 year 125,000 mile product that was purchased. If there was a 10 year product with less mileage I would have been more happy with that as I don't drive many miles, but it was not suggested. Overall delivery was efficient and comfortable. The volvo car website has great information. The volvo on call app is still very rudimentary and a work in progress. But I am very happy with my vehicle.

After a string of frustrations with one dealer I walked away and then approached Boston Volvo instead. From my first email contact, Boston Volvo’s Nelson Duarte was helpful, prompt, and communicated with me exactly how I needed to be reached throughout the process. I am limited to text and email communication throughout usual business hours. Despite the hurdles and asynchronous nature of email and text, Nelson met me where I was, answered all my questions, and provided great service. Beyond Nelson I was/am highly satisfied with my Boston Volvo experience. Within 24 hours I was able to survey Boston Volvo’s inventory online, find the car nearest my desired purchase, contact Boston Volvo with my interest, received prompt response, found answers to all my questions via email and text through the day on a Friday, arranged a purchase price, trade in, financing, and later installation of desired options and then on Saturday morning I picked up the car with a 5 year-old in tow. Ultimately I was given a better set of options in purchasing the vehicle I wanted, and I felt so much more satisfied with the terms! I was impressed with the service culture at Boston Volvo and pleased to see the staff worked together so well. I know Nelson and the sales manager were very coordinated in helping me get to a set of options that made my purchase possible. The culture of the staff was evident from my first arrival 15 min past close on a Friday when an associate interrupted his own departure for the evening to address me in the parking lot and make sure I was being helped, then notified Nelson for me who was also delaying his Friday evening departure to help me with my purchase. When I picked up the car on Saturday morning Nelson was welcoming to my 5 year old who was with me as well. While preparing the car and processing paperwork the front desk attendant was warm and hospitable to my daughter and me. My daughter loves looking at cars and we were encouraged to walk the upstairs showroom. My daughter had a blast and loved the older model Volvos on display and getting in and out of the XC40s and wagons up there as well. Admittedly though she may have enjoyed the elevator the most. The finance manager, Jose, was friendly and patient in walking me through all the details of my purchase, and in explaining, multiple times, all the nuances of the protection packages on offer. The Monday after pick up, Nelson picked up the car at my house to have one of the options installed and returned it to later that day. I am greatly satisfied with the attention to detail and service Boston Volvo provides. Many many people will be hearing about my great experience at Boston Volvo. Thank you again

Chose not to buy my XC40 here after salesperson left us sitting in the parking lot for 40 minutes. After buying CPO XC40 elsewhere, a warning light appeared on the dashboard. After the THIRD try to get our XC40 repaired at Boston Volvo we received a loaner and were told to return it with the same amount of gas, which we did. When our XC40 was finally returned to us a week later it had been driven over 100 miles AND THE GAS LIGHT WAS ON! This was after we received a text from the Volvo App one night saying our car was unlocked 20 miles away from the dealer. Google indicated it was in a seedy parking lot next to a convenience store. We should have reported it stolen. When I provided a poor review to Volvo US their response was that this is a separately owned dealership and my review would be forwarded to management at Boston Volvo. That was weeks ago. Crickets.............

Josh Conly (and his assistant, Josh) was fantastic. He helped me find the perfect car by explaining everything clearly - but he was never condescending, mansplainy, or salesy. They were attentive, quick to reply, and treated me like a valued customer. Thanks!