Marquardt of Barrington GMC

Thank you for the kind words and great review. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We look forward to your next visit! Take care!

Mr. Manno, We will not cover anything under warranty, nor assist on any unforeseen issues with a vehicle, without verification. You have never brought the vehicle back for any concerns, since the time of purchase. The front brake pads and rotors were new at the time of delivery, 2 plus months ago. If you had a concern, you should have brought the vehicle in to us, to verify and repair the vehicle. Anything that is under warranty, if it is not brought into our service department to verify and work on, it will not be covered and there will be no reimbursement. In the future, if you are looking for any warranty consideration, in person(at dealership) verification and repair is required. I will now detail our correspondence from September 3rd through 9th. You contacted us on September 3rd, just over 2 months after purchase, stating that “the front brakes are squeaking like crazy. The rotors look very worn. The car says the brake pads are 45%.” At which point, we informed you that the front brakes and rotors were new at the time of delivery and that it would be hard to determine an issue without inspection. Then you sent the same 3 pictures included in your review. You were informed that we would check with our service department, stating that “perhaps, there is some sort of warranty on the brakes and rotors, prorated or something, I am not sure, but I can ask. If so, they'd probably have to be done here.” On September 6th, after we asked you several questions, concluding with “I ask because not only would we have to look at them to verify, which I know would be an inconvenience, but if they are defective, GM will warranty both pads OR only one rotor. If they are how you say, I would make up the difference, if there were any.” Then, you let us know that you “had to replace them. They were squeaking so loud and getting worse every time we drove it.“ To which we responded, “I wish that you would have said something prior to replacing them on your own. If you had brought this to our attention, we would have asked you to bring it in for us to inspect and verify. If they were what you say, you would not have paid anything. Unfortunately, that did not happen. Per company policy, we will not reimburse anyone with unsubstantiated claims. I am sorry to hear that you spent your own money on this, but without the ability for our service department to verify the claim and fix the issue, we cannot reimburse any amount.” After that, you sent a lengthy email, to which we asked you to “please send all pertinent documentation, in regards to the repair and replacement of the front brake pads and rotors of your 2023 Yukon. Either way, you will have to return to us, all parts that were replaced, per GM warranty requirements.” You were asked “are you able to provide the parts replaced?” You then sent an AutoZone receipt for 2 brake pads and 2 rotors and the same pictures that you sent previously. Our service director then spoke with you on the phone and it was determined that you could not provide the parts, nor did you inform us prior to repair. We then responded via text: “As stated previously, the front brakes and rotors were new prior to purchase, if defective, there is a specific process to follow for reimbursement or repair via GM Warranty, both require the vehicle to be here for the work and for verification. Due to the fact that no one here, at Marquardt of Barrington, was personally able to verify that any of the parts came from or were used to repair the specific vehicle that you purchased from us, on 07-01-2025, we are not able to assist with your request.” Also, “I would like to remind you that your vehicle does have a factory bumper to bumper warranty until 07-01-2026 or 48,604 miles and a limited powertrain warranty until 08-15-2028 or 60,009 miles. If anything is in need of repair or of concern within that time frame, please contact us prior to doing any work, for help.” In conclusion, you did not ask for help until after you replaced your brakes. Any chance at reimbursement or coverage was voided the instant that occurred. We were never given the opportunity to verify, nor substantiate any of the work or claims. You do have warranty remaining, so if a window switch, a power seat, a coolant leak or anything at all goes wrong while your warranty remains and you do not bring it in, but instead, you fix it yourself. Unfortunately, you will have this same issue arise, once again.

Hi there, thank you for taking the time to leave a review for us at Marquardt of Barrington. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!

Good morning, I am very sorry to hear about your experience. I would like to talk to you if you can find the time. I tried to call you this morning. When you get a chance, please call me back. Thank you-Rich

Your satisfaction is important to us, so we want to sincerely thank you for choosing Marquardt of Barrington and we hope to see you again soon!