Contemporary Chrysler Dodge Jeep RAM

dealer has lied to use to our faces in order to sell us a car to meet there end of the month quotas, thus causing hardship and anguish to Wife and myself They made us a verbal promise that if the 20 day registration expired they would let us use a dealer plate to go there and get registered This promise was made 5 different times and my wife is a witness They also were to mail us a check for payoff on our 2007 dodge caliber and funds that we needed to pay for taxes on our new car to register in Ohio By the time they sent this check and it cleared our bank we only had one day to be there but knowing that we could get the dealer plate I was O.K. with that untill.... I called in the morning of 3/2/12 and spoke with the finance manager who told me it would be no problem to use the plate and he would call back... two hours latter I called again and he told me the sales manager was in a meeting I called 5pm and same ...in a meeting ...Finally I got the manager on the phone and he said that he was the one who put this deal together and that the plate was never offered So I called Dodge Customer Care When I complained to Dodge Customer Care and got nowhere They hide behind a excuse that the dealer is a franchise Contemporary Dodge sales manager also told Customer Care it was against the law to let us use the dealer plate unless it was at time of purchase..........REALY? It's not the fact that I have to trailer or ship this car to Ohio I don't even want their stupid plate now It's the way they made me into their end of the month sucker.. It was never about customer satisfaction it was about making their quota and getting rid of a 2011

This has to be the worst dealership I have ever stepped in... I first will say that Steven in the parts dept has his stuff together and have been dealing with him for years and he is great at his job. I cannot however say the same for the sales dept and even more so for the service dept. I visited the dealership when I was looking to buy a new car and I came in looking at the Jeep Commanders and the salesmen tried swaying me toward other vehicles and I continued to tell him what I was interested in and what I was looking to spend and the Commanders were in this category. He first told me they would have no problem trading my car in and paying it off as I owned it right and was in pristine condition and was only 2 years old. So going forward he told me that I should consider another type of vehicle then the Commander as he didnt think I would like it.... After 2 hours of going back and forth with him I was disgusted. Then to top it off the sales manager came out and told me I was upside down on my trade in which I was NOT. The book on my car was 18,500.00 clean trade in and I owed just over 15 on it and bought it new 2 years prior for almost 27K. The car was immaculate! Only had 30K on it and was flawless. At this point I was now there for over 4 hours and I just lost my appetite for that place.. I went to Ira in Manchester and bought my car and they paid off my trade with no issue and I had some left over which got placed onto my new car. Contemporary had told me the sticker price is what you pay and there is NO ROOM to negotiate on their cars... THIS IS A DOWN RIGHT LIE.. I went to Bonnevile and Sons and Manchester and spoke to them about it and they told me that was absurd and there is a markup and there is always room to negotiate. Anyhow I made my choice to buy at Ira... Moving forward, I brought my car to Contemporary for an oil change as they are very close to my office and they told me I would be in and out within a half hour.. 3 hours and 28 minutes later I got my car back, I was now 2 hours and 28 minutes past my break time.. They tried to feed me every excuse until one of the techs came out and admitted they had their heads up their butts (tech working on my car).. I was very angry and told the service manager how I felt and he apologized up and down and assured me they took this very seriously and there was no need for it to have happened. Then the service writer Don gives me a card for a free oil change, I asked why this one couldnt be free since it was now that I was upset, they told me they cant do that but the next one was on the house, I then got a call from the GM telling me he was sorry for this mishap and said to come back for the free oil change when I am ready. Today I brought my car in for the "free" oil change and I was told half hour and I reminded them I was on my lunch hour and had to be back and they assured me no problem. So now my car comes out 1hour and 5 mins later and they hand me a bill for 83.50, I told them that this was to be free and handed them the card. The new service writer said he wasnt sure how to process it so he called in the manager who came out and said I was NOT entitled to a free oil change and said I had to purchase 1 more oil change then my next would be free....... Needless to say I lost my cool and let them know how I felt.. The original service writer I had dealt with the first time was sitting right there during this whole time (Don) and never said one word and he is the one who apologized to me the last time and gave me the free oil change card!!! This place is HORRIBLE to the core and POOR customer service!!! Additionally: Today 3/7/12 I receive a call at my office from Stephen in the parts dept stating he was asked by the GM to call me and try to get me to remove the negative feedback I left here on Dealer Rater... I expressed my concern that they involved him and that management couldn't be bothered themselves to call me and plead their case. This has now ended our business relationship and I will go elsewhere for my parts needs. This is just yet another show of their lack of management and customer service, a bit cowardly and underhanded one might say. UPDATE: Rcvd yet another call from dealership now trying to back out of everything that was said to me and trying to back pedal. I have never in my life dealt with such unprofessional people. It was asked of me what I was trying to accomplish by this and here it is, AWARENESS of how I was treated as a customer of theirs. Coming from a full background in sales and financing I have to say this is some of the worst tactics I have witnessed to date.. All because I was honest about my experience and I will not recant it as they so wish.. I did also find it funny that it was said to me that "they only called to ask me to put in my review that they tried to resolve the issue with me".... Asking me to remove my review and telling me that you have been put in a bad position with your managers is NOT my concern! Treat customer properly and this would not be an issue! STOP CALLING AND HARASSING ME!

I found Contemporary CDJ while searching for a salesman I had done business with in the past. The salesman I knew had since moved on but David Hammer politely and courteously offered to help. I explained to him that I was deployed overseas with the US Navy and this was a preliminary inquiry aimed at a purchase upon my return a year later. He offered to reach out to me several months later as we got closer to the purchase date, I agreed, and amazingly, I received an email in January as he promised. My plans had changed, he adapted, had a vehicle on the lot that was more than I wanted but he was willing to do whatever it took to make it work or order one that would. We discussed pricing briefly, my sight unseen trade-in and he sent an email an hour later with an offer. I accepted, and with a small credit card deposit, held the vehicle for more than two weeks awaiting a check from my credit union. My wife picked up the vehicle, ready when it was supposed to be and off she went. Overall a very pleasant and easy deal. They were reasonable and accomodating in every way. Dealing with them over email and few short phone calls it was an incredibly painless purchase! No pressure, no haggling, no BS. All in all, an excellent experience!

Mr Brick was very courteous, helpful,not pushy like most salesmen are.....we were just looking and really didn't have to buy.....it was very busy last Sunday so we opted to come back the next day....he wasn't the salesman we were going to see but he took over...both my husband and myself were extremely pleased with him.....We bought the Chrysler 300 and are very happy. Jessie and Gerard Bernard

Chris Loveday made my day! I located my car and Chris worked with my Texas bank and insurance company to make my purchase a hassle free, hands-off experience. After a few short phone calls and emails I was picking up my car at Contemporary. Pick-up was the quickest I have ever experienced; great service and staff respected my knowledge level allowing me to drive away in less than 30 minutes. Keep in mind that I am a MA resident which made the process as complicated as could be be yet Chris pulled it off with shining colors.

Saw a truck online, emailed for more info and received a quick reply from Chris Loveday. I test drove the truck and told Chris I couldn't stick around to work the numbers. I asked him to call me with info - we went over everything between email and the phone calls. It was the best car buying experience I've ever had. I will NEVER spend an entire day at a dealership again! Relaxed sales approach is the way to get sales! Kudos to Chris for seeing what this customer needed and for adjusting the normal routine to fit my preferences.

Stay away unless you visit them directly. Their Internet ad was misleading at best, and fraud at worst. The ad promised a certain mileage on the vehicle, which was not disclosed as incorrect until I received a copy of the title indicating the mileage was 14,000 miles, not 11,000 miles. The pictures of the vehicle were taken at least 6 months earlier and about 7,000 miles ago. The in inspection by their mechanics, which was offered as the current inspection was done at about 3,500 miles. And now it's been more than two weeks since I scuttled the deal and I have not received my $1,000 deposit back. Worse, no-one will get back to me about the issue. I have been very polite and patient. I have gotten no results. Unless you can go and visit them in person, don't deal with them. And now I get to deal with VISA in an attempt to recover my deposit.

I was looking for a dealership that would do a deal with out all the usual "dealership games" ok, let me explain, I had a trade, it was A very clean Hummer H2, I know what the trade in on this SUV was worth, and dealers know what this trade is worth, but when I went into A dealership and tried to make a deal, they would start to talk the trade down, talk about fuel prices being high, no one is buying SUVs And then offer me less money for it like it was a truck ready for the junk yard, When I started talking with Dave Gammon, he was very straight forward with the deal, we looked up the trade together, he explained what each entry was, we came to an agreement on a deal and Bob did all the paperwork. Now that's not the end of the story! After the deal was made, I had a pre approval from a bank, and Dave could have taken the check and Have been done With the deal, this was not the case, he asked me if he could shop the loan for a better interest rate, and I told him, that He could if he did it without any inquiry damage to my credit rating. The next day I got a call from Bob informing me that Dave had gotten Me a loan At 3 and a half points lower, saving me a considerable amount of money in interest, That is the difference between a dealership that just wants the deal, and a dealership that wants to make a deal, and have you come back for years to come. I'm a customer for life. Thanks guys Tom Beauregard

It was very refreshing to find a car salesman that was straight forward and honest, and did not play the typical sales games. The price of the truck was set before he asked if I was going to trade in my old vehicle, and he went out of his way to let me know about further discounts I was entitled to. Thanks Mark!

All of the paperwork was ready for me when I arrived. Mark was great at explaining the features of my new Jeep, and I was in and out of there in an hour.