Upper Valley Honda

I found a car I liked and reached out. I was assured that financing could be obtained and filled out all of the forms. Every email I received was to the tune of, “Can’t wait for you to come get this car!” and that went on for about three days. Then, all of a sudden, I stopped hearing anything. My credit monitoring services lit up saying that I had had hard inquiries, so I checked in again. Nothing. I waited a few days and decided to check in one last time. Nothing. I don’t know what kind of operation this is or who is running it, but this has been one of the most disappointing customer service experiences I have ever had. Further, my credit score was dinged for the hard inquiries and I don’t even have the car to show for it! In the end, I am more than happy not to have been able to give this place my business, I just wish it wasn’t because they were so lousy at trying to obtain and maintain it.

Nice people. Will certainly keep them in mind when buying autos. Polite and very knowledgeable.

Beth has great follow up she got back to me within minutes Great person to represent your company

We had a great experience with Upper Valley. A very low-pressure sales process, extremely competitive trade-in value, and nice people who were a pleasure to deal with throughout. Really a breath of fresh air after dealing with other Vermont Honda dealerships. Thank you, Kali, Jess, Bill, and team!

Matt King is professional, friendly, courteous and gives 110% to keep the customer satisfied. I recommend that you see him if you are in need of a new or used vehicle.

Upper Valley Honda is the best place to buy a car! They are a no pressure dealership. They worked with me and stayed within my payment range, without trying to push higher. Shawna and Kyle were awesome to work with! Hands down the best experience!!!

They care until you point out a problem with their service and parts Then they literally throw you to the curb!! Called a tow truck to move my car off of their lot because they don't know how to admit they created an issue where someone could have been hurt because I started to drive away and had ZERO brakes. That's just the beginning....uses after market parts when the book clearly states they use Honda parts only. The breaking system, calibers and rotors have been replaced 3 times in 2 years.

I worked with Emily Deane, she was super helpful and informative. Making the process very simple and the experience great. I highly recommend coming to the upper valley Honda for your needs.

Recently took our Honda to this dealership for an issue with the brakes. We have been taking our Honda to the dealership for regular maintenance since we bought it (from another dealership). The service center was dishonest, tried to tell us it was our fault that routine services were not performed, and then tried to talk us into thousands of dollars of repairs that were both unnecessary and overpriced. If you take your car here for maintenance, always get a second opinion. If my car broke down in the parking lot, I would still take it somewhere else. We purchased our Honda from a different dealership because we did not want to deal with the sales department at this dealership. They are just as bad as the service department.

Thought I made a deal when I was told what they would give me for my car. Asking price - trade in value = amount owed. I was shocked when they tried to charge me $1,297 more. $199 undercoating (deleted) $299 Vin etch fee. Saw a YouTube vid saying don't pay this. $799 administrative fee. Over double the state average. After starting to walkout they lowered the asking price (slightly) and gave $500 more for my trade. I still paid $478 more than what I had expected. I fear many people would not study the sales agreement as I did and pay for things they don't need or want!