Upper Valley Honda

We had a great experience with Upper Valley. A very low-pressure sales process, extremely competitive trade-in value, and nice people who were a pleasure to deal with throughout. Really a breath of fresh air after dealing with other Vermont Honda dealerships. Thank you, Kali, Jess, Bill, and team!

Matt King is professional, friendly, courteous and gives 110% to keep the customer satisfied. I recommend that you see him if you are in need of a new or used vehicle.

Upper Valley Honda is the best place to buy a car! They are a no pressure dealership. They worked with me and stayed within my payment range, without trying to push higher. Shawna and Kyle were awesome to work with! Hands down the best experience!!!

They care until you point out a problem with their service and parts Then they literally throw you to the curb!! Called a tow truck to move my car off of their lot because they don't know how to admit they created an issue where someone could have been hurt because I started to drive away and had ZERO brakes. That's just the beginning....uses after market parts when the book clearly states they use Honda parts only. The breaking system, calibers and rotors have been replaced 3 times in 2 years.

I worked with Emily Deane, she was super helpful and informative. Making the process very simple and the experience great. I highly recommend coming to the upper valley Honda for your needs.

Recently took our Honda to this dealership for an issue with the brakes. We have been taking our Honda to the dealership for regular maintenance since we bought it (from another dealership). The service center was dishonest, tried to tell us it was our fault that routine services were not performed, and then tried to talk us into thousands of dollars of repairs that were both unnecessary and overpriced. If you take your car here for maintenance, always get a second opinion. If my car broke down in the parking lot, I would still take it somewhere else. We purchased our Honda from a different dealership because we did not want to deal with the sales department at this dealership. They are just as bad as the service department.

Thought I made a deal when I was told what they would give me for my car. Asking price - trade in value = amount owed. I was shocked when they tried to charge me $1,297 more. $199 undercoating (deleted) $299 Vin etch fee. Saw a YouTube vid saying don't pay this. $799 administrative fee. Over double the state average. After starting to walkout they lowered the asking price (slightly) and gave $500 more for my trade. I still paid $478 more than what I had expected. I fear many people would not study the sales agreement as I did and pay for things they don't need or want!

Sleazy practices at this dealership and service center. My experience is similar to the other reviewers here. I wanted to purchase a vehicle from Upper Valley Honda a couple years ago, but their sales practices were so awful (ticked every box on the "sneaky car sales tactics" list), we chose to purchase non-locally. Worse, we took my vehicle in for the basic Honda maintenance minder service, and were charged hundreds of dollars in unapproved work, extra fees and surcharges. We will obviously not return to Upper Valley Honda; we would rather drive 50-plus miles to a reputable dealership. Furthermore, we may switch to Toyota or Subaru for our next car, simply to have access to a reasonably honest local dealership.

I wish there is option for no stars. Because this crooks don’t deserve to be in business, after I drove 3 hours to get here, on done deal that I had to walk away, soon I walked in showroom before I even seen the car in person they tried having me sign all the paperwork, which I refused till I see the car, after 3 hours they brought me the car from car wash in showroom with out test driving, and they said I can’t test drive it, ok so I started to inspecting the vehicle, there was nothing like on pictures or like they promised to me, driver door didn’t even close properly, cigarettes holes in seats, tires was leaking while was in showroom, I pointed all this and some other things, salesman said they can’t do anything about it and he went to manager who said he will take $500 off the price on $28,000 car. What a waste of my time whole day.

I bought a 2013 Mini Cooper for 9,000 dollars at the end of July of this year. They wouldn’t complete the sale until it went through their shop to ensure it was mechanically sound. Before i even made the first payment, the starter went, costing over $500 dollars. I called them hoping they would help me. I spoke to Cody, who sold me the car, who said he would get back to me -but he never called. I decided to just take that loss. The funny thing is, is that I accidentally called the wrong dealership first, with a very similar name, and they were ready to pay the bill for me! Then we realized I bought it elsewhere. Now I’m having major engine issues. I called them the other day when the car wouldn’t start and begged for help. Again I talked to Cody who sold me the car. All he suggested was calling the shop who installed my starter. It’s not the starter. I left a detailed message with their service department in hopes of bringing it there for repair. Again, no phone call over a week later. When you buy a used car at almost 10,000 dollars, after it has been checked by a garage, you expect to drive it for at least 6 months to a year before major problems!! They showed absolutely NO sympathy towards my major car problems, none. I was ignored. Avoid this dealership at all costs. I have never had a worse experience buying a vehicle. I’ve had much better service from a low budget car lot and that’s the absolute truth! Please look elsewhere for a vehicle. This dealership could care less about their customers.