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Rowe Auburn

(744 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 8:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 9 awards
2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2019 consumer dealer award

Reviews

(744 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rowe Auburn from DealerRater.

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Great people

I had a great experience buying my car from Rowe. Have been a loyal customer for about 10 years with my 2005 Ford five hundred

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience with Rowe

My experience purchasing a used vehicle went so much better than I expected at Rowe Auburn. Our salesman, Gary Goodman, had such a pleasant and understanding attitude. He took the time to understand what we were looking for, why we wanted it, and how much we wanted to pay for the vehicle. He stayed after closing time to make sure that everything went well, and I can't recommend him enough. The dealership has a very nice waiting area, and our children enjoyed the child play area. Discussing price, options, and details was not painful at all. We loved working with Gary, the Rowe Auburn staff, and the vehicle we drove away with that evening.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Love my KIA

Love my Kia Optima. Such a smooth ride. Thank you Michael Poulin for helping to get a ride I will love! Also Steve's help too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchase of 2015 Taurus

Mike Poulin, the salesman, was very helpful to us and answered all of our questions. The car payment was much higher than we had thought, but we were given a better interest rate and were able to make the purchase. This may very well be my last car as I am just getting into retirement mode and soon will neither have the money to purchase another car, or the desire to drive anymore. We are very satisfied with our purchase.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service!!

We were treated so well by all involved. Thank you!!! We will definitely be back!! All involved were so nice!! Best service we have had!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Service!!

We stopped in because another dealer on the street was closed and Gary Goodman greeted us with a smile. He went above and beyond to make sure we got exactly what we wanted and at a good price. The rest of the staff was nice and together they all worked hard to make us happy. Thanks for making our first experience with Rowe a good one!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

First car

I had an amazing experience at Rowe Auburn. Extremely accommodating staff and very friendly. Gary, my salesman, answered every question and when he couldn’t he found someone that could. He was very focused on helping me save money while still putting me in the car of my choice. This is the second car my family has bought from Rowe and time and time again we are still pleased with the services that we receive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Sales and the support team at ROWE

Great sales person in Gary Goodman. Great support from Lea Smith in the finance dept. The Service guys prepped the vehicle so we could drive it home that same evening.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great to deal with

I don't like car salesmen... up until now. Gary was absolutely the BEST I've ever dealt with. He had a no pressure approach and just let me try different models until i found the one I wanted. When i wanted a different color from their Westbrook location, he was able to get that vehicle moved up to Auburn so i could do the deal. If I ever needed to recommend someone to a dealership to get a car or truck, I would without any hesitation, send them to Gary. Thank you!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best service ever!

I can not say enough about how good my service was. Gary went above and beyond what anyone else has done for me. He was determined to get me into a safe and reliable car. Which is very important to me, as I have 2 grandbabies that travel with me often. He asked me what I was looking for, and all I said was something that was big enough to fit 2 carseats in. And I absolutely LOVE my Volkswagen Jetta. I would recommend Rowe Ford to anyone, especially Gary! I will be a repeat customer for sure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.