Rowe Auburn

Very good experience buying through this dealership. Hit a bump in the road that could have been a huge mess, but they went the extra mile and made it right. We were so happy with our salesman, we bought two cars in less than 24 hours!! Steve Entrott ROCKS! along with Charlie Burns, Jake Anderson and Scott Stubinski! Very good guys to work with.

Drove 45 minutes to see a car we had called about only to arrive and greeted by a young salesman. After explaining why we were there and who we were told over the phone to speak to, we were informed that person was a manager and unavailable. He told us not to worry and that he could help us and then took us around the lot to find the car we wanted to see. We spent 10 min walking around trying to find the car with no luck, so when he couldn't find it he took us over close to some new 2016 models and said take a look at these and to wait while he went to find the car real quick. 20 minutes go by and he's nowhere to be found, so considering the cars he shiwed us were locked and we couldnt see inside them, we went inside to sit and wait because it was very hot and my back was starting to hurt. Another 15-20 minutes and he's still no where to be found. At this point my husband is not happy and ready leave as it seemed like we were just blown off but we had driven so far and I really wanted to see the car. Finally someone comes up and informs us that he heard us talking, and the car we called about hours earlier was being driven by a Manager who had been using it as a demo and wasn't even on the lot because the guy wasn't due into work yet! They said he was on his way in so we decided to wait to see the car and at this point my husband was clearly upset and tried to explain that this could have been explained to us prior to us waiting a half hour with no one telling us what was going on. Then at this point the young dealer that left us hanging shows up and concurs that there was miscommunication . I had a feeling he was new which I figured due to the fact that his fellow salesmen were laughing at him behind his back while he was speaking with my husband. I thought that was in very poor taste and unprofessional and I almost felt bad for him but from that point on he had a bad attitude and it was obvious he was done. Apparently he felt that the bad experience we had up till that point was totally not his fault and and it was out of his control, and felt my husband was nit justifies in being upset but made no mention of taking off and leaving us with no word for a half hour. He finally got a quote for us and just tossed the paper in front of my husband, and just sits down.. no explanation no nothing. My husband asked if that was the final offer and he said yes but we could speak further to one of the sales managers about pricing and he goes to get the guy and then just leaves. I will never go back to this dealer and I certainly do not recommend anyone else to shop there either. Never have we been treated so rudely as customers and I hope that no one else does either.

Cleve was great finding me the best deal and getting me into a safe reliable car. I never felt pressured and I was treated with respect the entire time! I highly recommend Rowe over any other dealership. They will be getting all my business from here on out! You won't be disappointed stopping by!

I am 70 years old and have purchased many new cars This was the least pressure I have ever felt in A deal . I delt with Steve Entrott and Charlie Burns. Two of the nicest people you would ever want to meet.

Steve Entrott was Excellent for us. We have been buying cars through Rowe for many years and decided to go to Charlies Jeep in Augusta because of the last sales experience we had at Rowe. I am very much happy we did come to Rowe. I will be reccommending Steve Entrott always. Thank you, Very Happy Customer

I had a fantastic experience with Rowe of auburn and the sales man Chris goulette and manager Charlie burgess were fantastic. They worked hard to put me into a vehicle I could afford and would be economical for me as well as safe. This is my first car purchase as a dealership and in started the entire process online at their website then thru email. By the time I was ready to visit the showroom and test drive the car in really wanted...the rest if the process took less than 3 hours. Amazing in my opinion. Will be a Rowe customer for life now!!

My fiancé and I were in the market for a new vehicle. Sadly we owed a substantial amount on the two vehicles we were looking to trade due to poor deals that were taken. After explaining our situation Chris went out of his way to negotiate a deal. Finally after a couple of days of trying every avenue he was able to get us in to a 2014 Ford Fusion Hybrid. My fiancé absolutely loves her new car, and I love the fact there wasn't a major run around trying to get it. Chris was upfront and honest the whole time and was even willing to stay late past closing time to ensure we could get the vehicle we wanted. I would highly recommend this dealer to any one who is looking for a vehicle. Thanks again for all your effort and time you put in to making this happen for us.

I stopped by this dealership to check out my options for a car purchase. From checking out vehicles to financing to delivery, I received honest, clear communication and stand up service. I HIGHLY recommend this dealership, particularly Brian Kelsea in sales and Sandy and Leah in the business office. Brian took time to consider our needs and carefully chose a vehicle that is a great fit for us all around. I am delighted with the price and the car. The women in the business office answered ALL of my questions and listened to what I needed. They supported me quickly and efficiently throughout the loan paperwork process. Perfect! Thank you!

i went looking for a second hand car and got great service and ended up leaving with a new vechile. Brian Kelsea was a friendly sales man and Charlie Burns kept up the pace because we were on a time crunch and our expectations were met. I would recommend people to go and see both of you with no regrets. Thank you. PS A very happy person. Marlene

I was NOT looking forward to working with ANY car dealer! My husband purchased a new Kia from Rowe Auburn a few years ago and the service he has been receiving has been outstanding...so we decided to go back and see if I could find something. I KNEW what I wanted and KNEW what I could afford....I didn't need to be 'sold' on anything. We met Cleve shortly after we chose the vehicle we wanted..HE WAS FANTASTIC! He related very well to us and had ALL the information we needed. If you are looking for a 100% stress free 'deal' ask for Cleve! We then had the please of working with Charlie for financing. He walked me thru the warranty MORE than once! I felt a little uncomfortable with the warranty...so he walked me thru it AGAIN! I left Rowe on Saturday with both of their cell phone numbers and ZERO ANXIETY. When we went back to purchase our vehicle on Monday...they gave us a fair trade on our Volvo. Cleve walked me thru ALL the bells and whistles on our Ford Edge Limited. THANK YOU BOTH for making our purchasing experience a good one...WE WILL BE BACK to purchase a new Kia for my husband next year!