Rowe Auburn

Gary was reccomended by a family member who had worked with him in the past. My wife and I went in looking for a very specific vehicle and Gary came through. He was not your typical "sales" person; he was very professional. He located the vehicle we wanted very quickly and we were easily able to negotiate a price we could afford. Once that part was over, Charlie worked hard and very quickly to find us the financing we needed at a payment we were comfortable with. Thank you to both of them; we would definately reccomend them to anyone looking to purchase a new or used vehicle.

I initially drove in to Rowe Auburn, to look at a replacement vehicle for my current van. Maybe something more stylish and smaller then the 7 passager van that I currently owned. From Paul's first approach, to last signature on my papers, it was the best experience I could have imagined. I ended up buying a 2011 Kia Optima and absolutely love it! Paul really took the time to get a feel and understanding of what I was truly looking for. He guided me through the whole process; along with Chenoa my financial advisor with the paper work. It could have been very nerve racking to find that right fit for my family, however it wasn't with this dealership or with my sales person. I would highly recommend Rowe Auburn to anyone for vehicle decisions in the future.

Once we decided on a 2011 Optima, we contacted the dealership in our city but quickly became convinced they weren't that into selling cars. Rowe Kia of Auburn, on the other hand, won us over. They didn't pressure us; they drew us in with a great deal. Then, they followed up on that with outstanding customer service. They were not high pressure, pushy, or rude, but they were compelling (in a good way) and wanted our business. I felt they were honesty, polite, and clear communicators. It was definitely worth driving an hour and half from home to buy this car, and I will not hesitate to recommend this dealership to family and friends. Thanks, guys!

I had a great exspearance at the this dealer. Jamie was so helpful in finding my car. He knew my price range and what i was looking for and lead me in the right direction. I love my new car. Charlie was very helpful in working with my price and making my payment affordable for me. He was such a great help and they were both very nice. I would recommend this dealer to anyone. My mother and Aunt have always gotten their cars there. They are a great dealer. I rated them the best because i believe they are the best. Ive had so many friends that have gotten screwed from dealers. These men are very honest and great to work with. Even there for you and your car after u purchase it. I would send any one of my friends there! Thanks for your time!

Bought a new Sante Fe on Tuesday, 2/22/11 - What a fabulous experience dealing with Rowe, friendly, courteous, patient. I cannot say enough good about everyone. Steve the saleman, outstanding!!!! Charlie B. in the business office, he too, outstanding. I went in with intent to just try the vehicle out, this was my 4th dealership and 5th car I tried. Let me tell you I wish it had been my first!! I will always go there first from now on... left THAT evening with my new car - unbelievable!!!! oh did I mention got the price I wanted - they want to sell cars and prove it!!!

We went to the dealership to look at new Ford F150s. When browsed the showroom and we could see that all the sales people were busy with customers. We asked for assistance, and they got Marc for us immediately. They also apologized for the wait, which was very considerate. Marc asked about and listened to what we were there for. He had our agenda, not his! He was very considerate and helpful explaining the vehicles and savings incentives. There was another man who helped with financing who I cannot remember his name. He was very helpful with discussing financing. They were both great, and there was NO PRESSURE, even when the monthly payment for the vechicle we were looking at was out of our price range. We were taken aback, but they never missed a beat and discussed the used inventory for a very similar vehicle! Marc and the financial man worked VERY HARD to get the monthly payment in our price range, with no pressure! I was very impressed that the final monthly payment included all the extras like tax, and such. WOW! THANK YOU!!! Chenoa Sullivan worked hard a well to get us a VERY NICE interest rate at 72 months! Thank you Chenoa! Both Marc and Chenoa stayed late to finish the paperwork, which was very, very nice of them! I have been passing the good word about Rowe Ford! My parents-in-law have been in to purchase a truck. My friend from work will be in too! The only recommendation I have is to approach the customer when they come into the dealership, and say something like, "Sorry for the wait, we will be right with you." In that manner the customer is acknowledged, and doesn't feel like he/she is being ignored.

From Start to finish my experience with this dealership was a pleasant one. I started with the on line process and the pre approval for a loan as well as looking into make and models of cars that Rowe had to offer. Dean Swindler answered my emails in a timely Fashion asking questions that would make my purchase easier when I was ready and giving helpful suggestions of cars to look into. When ready I went into the Kia dealer where Imet Dave Sardella who was very customer orientated and helped by allowing me to test drive two vehicles that I was interested in and this helped me make my decision on the one I liked best which turned out to be the 2011 Kia Optima. Dave helped in expiditing the paperwork process and connected me with Charlie Burns who was fantastic at explaining the warranties and what was to be expected out of my purchase. I would recomend Rowe Kia in Auburn to anyone as they are prompt and efficience and care about customer satisfaction.

Our experience was great from beginning to end. What impressed us the most was the time spent getting things done - that is, very little. Everything was done swiftly and efficiently. We received a great deal, were able to roll the rest of our previous loan into our lease, and drove the car off of the lot in about an hour.

The above dealership provided my wife and I with a great new car buying experience. It has been 11 years since we have bought a new card and Kim & Jason provided us with a customer service experience that made this very painless and enjoyable. We both would highly recommend Rowe Kia for their next new car buying experience.

I stopped by Rowe the whole sale side after looking at a truck on Sunday. I talked with Bruce about my 2 wheel drive Ford Explorer that didn't drive to well in snow. He asked me if there was any thing i want to try. I said yes the Dodge Ram that was on the lot. I took it for a test drive and when i returned i told him i really like it an he drew up some numbers after he got a value on my Explorer. He took my paperwork next door to see if i could get financed. Before he left he asked me if i wanted to wait there or go next door in the main building to wait or if there was something else i want to do. I gave him my cell# and went to get a few thing at the store. A little over an hour later Bruce called me back saying do you want to come back and get your new truck. I went back across the street and meet Chenoa who had all my paper work ready for me to sign. I had truck shopped during the summer and sat all day at the car dealer to go home with the same car I had driven there. I just could beleive how efficient your staff was and how enjoyable it was working with both Bruce and Chenoa. I would recomend Rowe to my friends if they were looking to find a car or truck.