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Joe Rizza Ford

(335 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed

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Reviews

(335 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Rizza Ford from DealerRater.

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I have been in the market for a new, safe, reliable

I have been in the market for a new, safe, reliable vehicle and just planned on test driving a handful of options- Al met me outside instantly and helped me differentiate between the bronco options. I ended up falling in love with the first car I test drove

I have been in the market for a new, safe, reliable

I have been in the market for a new, safe, reliable vehicle and just planned on test driving a handful of options- Al met me outside instantly and helped me differentiate between the bronco options. I ended up falling in love with the first car I test drove

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Katherine, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

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I couldn't recommend a dealership any higher than Joe

I couldn't recommend a dealership any higher than Joe Rizza Ford. They were courteous, professional and willing to work with me to make this purchase a true pleasure. I thank everyone there for their help!

I couldn't recommend a dealership any higher than Joe

I couldn't recommend a dealership any higher than Joe Rizza Ford. They were courteous, professional and willing to work with me to make this purchase a true pleasure. I thank everyone there for their help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Victoria, we are happy we could make your experience a positive one! Thanks for the recommendation, and have an amazing day!

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Collazo Nunez

Temo was an excellent staff member, and I really appreciate all the help and cordiality from him to us.

Collazo Nunez

Temo was an excellent staff member, and I really appreciate all the help and cordiality from him to us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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Bought a new Bronco sports

Bought a new Bronco sport from Joe Rizza. The sales person was very nice and the finance manager was very helpful. The experience was very good.

Bought a new Bronco sports

Bought a new Bronco sport from Joe Rizza. The sales person was very nice and the finance manager was very helpful. The experience was very good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Michael, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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A Great Place to Do Business

Joe Rizza Lincoln was a great place to do business. They made the buying process easy and kept it simple and straightforward. My salesperson, Luke, was very knowledgeable about the vehicles and was very helpful and accomodating. All in all, it was a pleasant experience.

A Great Place to Do Business

Joe Rizza Lincoln was a great place to do business. They made the buying process easy and kept it simple and straightforward. My salesperson, Luke, was very knowledgeable about the vehicles and was very helpful and accomodating. All in all, it was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Rodrigo, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Joe Rizza Ford of Orland Park, we value our customers and we look forward to seeing you on your next visit. Take care!

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Excellent

Purchased vehicle at a good deal. Every one was very welcoming and purchase transaction was quick.

Excellent

Purchased vehicle at a good deal. Every one was very welcoming and purchase transaction was quick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jesse, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

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jeffski145@gmail.com

This is the second car I bought from Joe Rizza Ford Lincoln in Orland Park. Each time we?ve conducted business their staff is friendly, courteous, knowledgeable, and listen to what you have to say! Please keep up the good work for any future customers thinking about buying a new car

jeffski145@gmail.com

This is the second car I bought from Joe Rizza Ford Lincoln in Orland Park. Each time we?ve conducted business their staff is friendly, courteous, knowledgeable, and listen to what you have to say! Please keep up the good work for any future customers thinking about buying a new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jeffery, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

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Joe Rizza Ford

Our experience at Joe Rizza Ford was wonderful! Joey was very knowledgeable and helpful! Thank you!

Joe Rizza Ford

Our experience at Joe Rizza Ford was wonderful! Joey was very knowledgeable and helpful! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jane, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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I'm so angry

I purchased my lease vehicle from Joe Rizza . I'm so angry the first guy in the finance department was very pushy and aggressive. I think you should read whatever you're signing and this irritated him to no end. He tried to pressure me into buying gap insurance, tire and wheel insurance as well as a extended warranty. Now these are things that are optional and may be something a buyer wants but you shouldn't be intimidated into buying it. When I didn't agree he was visibility angry and rude. I decided I would just pass on buying the car that day which was a Saturday. However I went back the following Tuesday I spoke with someone different and I purchased the car. I asked did they need to run my credit again because, in his anger the other guy gave me a copy of the paper work including my credit report they had run. I was told no they didn't have to run my credit again. Little did I know they had ran my credit 3 times. 3 hard enquiries . My credit score took such a hit and I feel it was unnecessary to do that many inquiries in 3 days .I am furious I don't know if it was revenge for not doing the initial purchase our just bad business practices. And no I didn't have a low score before the inquiries .I have a great payment history.

I'm so angry

I purchased my lease vehicle from Joe Rizza . I'm so angry the first guy in the finance department was very pushy and aggressive. I think you should read whatever you're signing and this irritated him to no end. He tried to pressure me into buying gap insurance, tire and wheel insurance as well as a extended warranty. Now these are things that are optional and may be something a buyer wants but you shouldn't be intimidated into buying it. When I didn't agree he was visibility angry and rude. I decided I would just pass on buying the car that day which was a Saturday. However I went back the following Tuesday I spoke with someone different and I purchased the car. I asked did they need to run my credit again because, in his anger the other guy gave me a copy of the paper work including my credit report they had run. I was told no they didn't have to run my credit again. Little did I know they had ran my credit 3 times. 3 hard enquiries . My credit score took such a hit and I feel it was unnecessary to do that many inquiries in 3 days .I am furious I don't know if it was revenge for not doing the initial purchase our just bad business practices. And no I didn't have a low score before the inquiries .I have a great payment history.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Cynthia, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at (866) 933-7839 at your earliest convenience to discuss how we can turn this experience into a positive one.

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Love my Bronco. Love Rizza ??

Came in to get an oil change. Tread my car for a Branco. Thank you for all that you do Bruno and Clif.

Love my Bronco. Love Rizza ??

Came in to get an oil change. Tread my car for a Branco. Thank you for all that you do Bruno and Clif.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Joe Rizza Ford of Orland Park, we value our customers and we look forward to seeing you on your next visit. Take care!

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