Reviews
Very pleased and Nel was great.
Very pleased and Nel was great. I'll be getting my repairs ( if any ) done at Library Honda
Very pleased and Nel was great.
Very pleased and Nel was great. I'll be getting my repairs ( if any ) done at Library Honda
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
We did receive excellent service.
We did receive excellent service. We have brought our car there ever since we bought it.
We did receive excellent service.
We did receive excellent service. We have brought our car there ever since we bought it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.
Fair treatment by all we met, took time to understand our
Fair treatment by all we met, took time to understand our interests in a new vehicle
Fair treatment by all we met, took time to understand our
Fair treatment by all we met, took time to understand our interests in a new vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Nelly was excellent- very kind& professional!
Nelly was excellent- very kind& professional! She made everything easy & explained everything thoroughly, a true asset to liberty.
Nelly was excellent- very kind& professional!
Nelly was excellent- very kind& professional! She made everything easy & explained everything thoroughly, a true asset to liberty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Came in for a $40 tire rotation.
Came in for a $40 tire rotation. Left with a $295 bill and a whole lot of frustration. They had me down for an oil change—on my electric vehicle. I clarified, agreed to a cabin filter replacement, and halfway through my wait, was told I needed an alignment. Fine. I approved it and was told the tire rotation fee would be waived. Then I waited. And waited. Nearly three hours total. No updates. When I asked the front desk, they told me to go find my technician myself. I found my car sitting in the bay. When I finally flagged someone down, I got a casual “it’s ready” and a story about a lost flashlight. No apology. No urgency. Then came the surprise charges: $80 for the cabin filter, $40 for labor, $18 for something vague. I expected to spend around $200. Instead, I paid $295—with $140 just for the cabin filter. Disorganized, overpriced, and dismissive. I won’t be back—and I suggest you ask for a full breakdown before agreeing to anything.
Came in for a $40 tire rotation.
Came in for a $40 tire rotation. Left with a $295 bill and a whole lot of frustration. They had me down for an oil change—on my electric vehicle. I clarified, agreed to a cabin filter replacement, and halfway through my wait, was told I needed an alignment. Fine. I approved it and was told the tire rotation fee would be waived. Then I waited. And waited. Nearly three hours total. No updates. When I asked the front desk, they told me to go find my technician myself. I found my car sitting in the bay. When I finally flagged someone down, I got a casual “it’s ready” and a story about a lost flashlight. No apology. No urgency. Then came the surprise charges: $80 for the cabin filter, $40 for labor, $18 for something vague. I expected to spend around $200. Instead, I paid $295—with $140 just for the cabin filter. Disorganized, overpriced, and dismissive. I won’t be back—and I suggest you ask for a full breakdown before agreeing to anything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jessica, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly at 860.241.1420, or let me know the best way to contact you, and I will reach out. Mike Plummer General Manager
Great at communication, and fast service!
Great at communication, and fast service! Very friendly, thank you! Also the driver was very kind.
Great at communication, and fast service!
Great at communication, and fast service! Very friendly, thank you! Also the driver was very kind.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Liberty has the best trained service personnel who can
Liberty has the best trained service personnel who can explain in layman language the type of service needed.
Liberty has the best trained service personnel who can
Liberty has the best trained service personnel who can explain in layman language the type of service needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.
I was satisfied w/the visit.
I was satisfied w/the visit. I had questions immediately after I picked up the car and they were answered.
I was satisfied w/the visit.
I was satisfied w/the visit. I had questions immediately after I picked up the car and they were answered.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.
Everything was great and I would recommend Liberty
Everything was great and I would recommend Liberty Honda’s service department to anyone. Chloe was knowledgeable, helpful, and pleasant. Thanks Chloe!
Everything was great and I would recommend Liberty
Everything was great and I would recommend Liberty Honda’s service department to anyone. Chloe was knowledgeable, helpful, and pleasant. Thanks Chloe!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Work was delivered as promised, with quality and
Work was delivered as promised, with quality and someone's than the original estimate. Chloe kept me in the loop the entire time.
Work was delivered as promised, with quality and
Work was delivered as promised, with quality and someone's than the original estimate. Chloe kept me in the loop the entire time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.