Dowling Ford

Service Department is outstanding both Jennifer Quigley & Tech A33 are exceptional employees who represent Dowling well. This is the 2nd time Tech A33 has worked on my truck with NO evidence he was there. No finger prints anywhere, no smudges on wheels etc. Thank you for taking exceptional car of my truck.

came to Dowling Ford in Cheshire when I went on line to schedule a recall service. While I was making an appointment there was a special deal offered for a free oil change and tire rotation it indicated $79.95 value as I read it. I’m a senior citizen so it seemed like a good deal as I have been looking for a new Ford Dealership to use and this add brought me in. During the service evaluation they never told me in advance that the service was not as the add indicated. Only after they had my vehicle did they tell me about this. They also recommended I change the air and cabin filter I had told them to do for $190 until the bait and switch with the oil change. I then told them no I’ll pay for the oil change. I did speak with your service manager (Jordon Boots) about this concern. He was very disrespectful he indicated it’s not like Dowling Ford is a food bank, like I needed to use a food bank what an ugly statement to make and smiled while stating it. I left there feeling horrible the way he spoke of me. If this is how you treat new potential customers, seems a strange way to gain them. I will be sending this same communication to Ford corporate customer service to let them know how I was treated as three time Ford F150 purchaser. I was very impressed with your service advisor Andrea Piccorillo(997). But your service manager Jordon Boots is very disrespectful and lacks proper communication and shouldn’t judge people because they complain. I suggest he could use some proper communication and empathy management training. I was in customer service for over 25 years and realize how difficult service can be, but I never pre judged people or made them feel like they were getting over. I always worked to get a good resolve for both. Sorry for this long email Thank you Anthony Wagner

Waited 7 months to get a new Ford Maverick. Left a $500.00 deposit at the time of order. I was told the Maverick came in. Told the salesman I would be going out of state for a few days. Would like to negotiate when I returned. Called dealer when I returned back in state and was told they took a deposit on vehicle while I was gone. So, I waited 7 months. They couldn't wait 5 days until I returned.

Steve brinson please call 8322588826 Trying to buy 2 cars now Mamakkkbq Jana wanna bbq Anna an

Found a used car on the lot that we were interested in. Spoke originally to Josh and then Justin. Liked the laid back atmosphere without pressure or hype. The transaction was smooth and easy. Asher wrapped up the paperwork and we were out the door in no time. Would definitely recommend this dealership!

GREAT PLACE TO BUY A FORD. GREAT SALESPEOPLE. SALESPERSON WENT OVER ALL THE DETAILS ON THE NEW BRONCO THAT I HAD ORDERED.

I purchased a 2015 Ford Fusion from this dealership on July 30, 2022, about 2 hours after bringing the car home I noticed the transmission was shifting hard. I immediately called them back and brought the car back the following Monday. They had the car for 5 weeks and said they rebuilt the transmission. When I finally picked the car up and drove it home not only was the car still shifting hard, but there was also now leak and it was making noise while steering. There was also a noise in the rear I kept hearing. I called them back the next day and they had me bring the car back to them. This time they had my car for 2 weeks and said that the noise in the rear was a golf ball rolling around, that there was no leak, the steering was fine, and the transmission was fine, and I just needed to relearn my way of driving. I was told I need to drive the car 1000 miles for it to relearn my way of driving. Now my transmission is shifting even harder, the steering is still making noises and it is still leaking thus forcing me to take it to another Ford Dealership to attempt to have it service correctly as I do not feel safe driving my family around in this car. I have also found that there was information on the vehicle service records, that I received by calling The Ford Motor Company, about prior transmission issues/services that were done on the vehicle that were somehow omitted from the Carfax they had on their website for the vehicle. I feel as though I was deceived when making this car purchase.

Family atmosphere here. Fran and Justin were more than accommodating and went above and beyond to provide excellent service. I would highly recommend them to anyone in search of a vehicle.

They're the worst dealer I have ever had the displeasure of working with. There is one person there to avoid at all costs. She doesn't return emails or honor KBB deals.

We had a great experience with Dowling Ford. Fair and professional. Very happy with our choice.