Orland Toyota

Mr. Muller worked tirelessly to secure a vehicle we had been seeking for some time. He coordinated and facilitated all aspects of the sale for us introducing us to Mr. Joe Salvador. Mr. Salvador spent an inordinate amount of time explaining all features and functions of the vehicle to ensure our satisfaction with the purchase. The professionalism, courtesy and hospitality afforded us by these two gentleman was deeply appreciated.

I was treated with the utmost respect .I was greeted immediately by Adrian. He was very knowledgeable and curteous. I was in constant communication with him and Gary. This was the most comfortable time I have ever had in a dealership. I would recommend anyone to come to Orland Toyota and get a fair deal .

Horrible service experience - they damaged my new (2k mile car) rim during a tire replacement, then during the rim “repair” (still wasn’t fully fixed) my new car got a scratch on it while onsite. They then ordered the wrong wheel, which is not surprising given their lack of leadership and attention to detail . The topper of it all - the service manager met my frustrations with defensiveness and an overall demeaning attitude.

Everything worked out great, the service was done on schedule and they kept me informed of the progress throughout.

Unprofessional,porters swear like sailors, don't trust to touch my new vehicle first service tire rotation and inspection service advisor said your inspection is done never rotated tires wasted my time how do these people have jobs still,cold day in xxxx before I let them inconsiderate clowns touch my car.Should have looked at reviews first this place has bad reviews

I brought my 2024 RAV4 for service for squeaky brakes on 12/17. I was told brakes are good and the cause is dust, cold weather, and that I shouldn’t let my car sit long periods without driving it. I have low mileage but I drive my car everyday which I told Zach, the service rep. I drove my car home and the brakes continue to squeak everyday whether the car is warm or cold. I called to make a new appt for the same reason and was told by the lady who answered my call that I needed to talk to Zach first because I was taking the car back for the same reason. She put me through to his voicemail and I left a message to call me so I could set up a new appt. In my voicemail I also informed him that I knew of a technical service bulletin reporting an update for a fix for the squeaky front breaks. I guess it been a problem dating back to some 2019 up to every year since…and that now included the 2024/25 models. I wanted to know why they didn’t apply this repair to my brakes since the bulletin came out before I first took it in for the problem. I received NO call back. I called the next day and again, NO call back. I called to talk to the service manager John and left my number with the girls who answer the phones for a call back. I called twice with NO call back. I would like this repair made to my squeaky brakes.

Had my car sent here for minor repairs from accident well two months later and they still can't find or fix the problem but put 16k worth of other parts that weren't issue in this place is a joke very unprofessional even the supervisor was rude n very unprofessionaland unhelpfu

Had my car sent here for minor repairs from accident well two months later and they still can't find or fix the problem but put 16k worth of other parts that weren't issue in this place is a joke very unprofessional even the supervisor was rude n very unprofessionaland unhelpfu

If I could give them zero stars, I would. Although my first experience here in 2022 was great, I was rudely awakened. On the afternoon of July 26th, I went to Toyota and inquired about a 2025 XSE Camry. I received inaccurate information from the sales manager that could have been fraudulent if I had continued with the loan process. After a 'discount' that was never applied, he quoted me at $39000. According to Sales manager James, there is a 6% interest. He calculated my monthly payments to be $790. He kept pushing me to put down a deposit of $3,000. After I mentioned an interest promotion I had seen, he proceeded to tell me that he was unaware of when it would start and stop. Once again, misleading as it stated on the direct website as ending on 07/31/2025. He then proceeded to quote me in the 700s with a 5% interest rate and 72 months! As any person would do, I walked away with information and couldn't process how dishonest this was. After further examining calculations they quoted me a 13.3% Apr and stating it was only 6%. Attempting to charge me $18000 in interest, which doesn't factor in the $3,000 down payment. Being a loyal Toyota customer, I couldn't imagine anyone taking advantage of me in this manner. As a young Hispanic woman, I began to contemplate whether my relationship would have been different if I had brought a male companion with me. After kindly declining their offer and parting ways due to the lies and mistreatment. I searched for accurate pricing from other dealerships. At the Oakbrook location, I bought the same car for $2000 more, with a 72-month term and a 6.25% APR. The total amount of my monthly payments was $618, which is not even close to what Orlando Park quoted me. Besides the taunting situation, on 07/29 Gary texted me with an inappropriate message. I have no issue buying a car from any person. I am fluent in English and my family speaks Spanish but they were never with me. Also reassuring that i was being discriminated as i have never met Gary. I also never mentioned being uncomfortable working with a male person or someone of different nationality. I actually purchased my 2022 Camry with Adrian whom is Italian and did a great job in 2022. What kind of dealership refers to their customers by their demographics instead of their full name. for an ONLINE manager to know i was a young women that was Hispanic another staff member must of told him. If you are a woman, young, or minority, it's important to know that buying vehicles here could potentially create a loan based off personal biases hidden in what they call “interest”. I suggest anyone that purchases her to research the Illinois following acts 815 ILCS 375/) Motor Vehicle Retail Installment Sales Act, 815 ILCS 505/) Consumer Fraud and Deceptive Business Practices Act, and HUMAN RIGHTS (775 ILCS 5/) Illinois Human Rights Act. Following the report of the incident to Toyota and the opening of a case. The dealership got in touch with me and offered the coldest apology, which resulted in more discrimination. The first thing Adrienna said before even apologizing was “ do you speak Spanish?”. Once again showing she never even read the report and then tried to blame it on the case stating i spoke Spanish. I have spoken English to them throughout my services, and I'm unsure why this continues to be brought up. Avoid this dealership unless you're willing to be robbed, discriminated against, and racially profiled by staff you've never even met.

Great service. Very friendly and welcoming environment. Very clean and comfortable waiting area.wait time was good.