Audi Millburn

Hello Shari, Thank you for bringing your concerns to our attention. Providing our vehicle purchasing customers with top-notch post-sale support is a high priority for our team. Learning this has not been reflected during your recent experience is regrettable and something I'd like to address promptly. At a time of your convenience, please contact me directly at 973-821-2002, and I will work with you to address the issue with your permanent plates and any additional concerns you may have. Thank you again, Dawn McAdam Client Relations Manager 973-821-2002

Hello Gee, It is concerning to learn you experienced issues with your vehicle after bringing it to us to address a recall. We always want to provide clients quality care, and it's very important to us that any problems a customer encounters with their vehicle are resolved promptly and to the best of our abilities. Though we understand that you have since sold this vehicle, I'd like to discuss your feedback with you directly. When you are available, please contact me at 973-821-2002. Thank you, Dawn McAdam Client Relations Manager 973-821-2002

Hello Al, We appreciate the opportunity to gain your business and thank you for providing this feedback. It sounds as though there was a possible miscommunication when you were contacted to discuss your interest in a pre-owned value vehicle. If you are willing, I'd like to speak with you directly and address any concerns you encountered upon your arrival at our dealership. At your availability, please contact me at 973-821-2002. Thank you, Dawn McAdam Client Relations Manager 973-821-2002

Hello Mykola, We appreciate you bringing this matter to our attention. Though we strive to ensure our listings are transparent and accurate across every platform, the only true real-time solution to check a vehicle's availability is by contacting us directly. This is especially important when using third-party websites to locate a vehicle of your interest. The frustration you describe encountering, however, is understandable and unfortunate. If you are willing, I'd like to speak with you about this experience directly. Please contact me at 973-821-2002 when you are available. Thank you, Dawn McAdam Client Relations Manager 973-821-2002

Thank you very much, Joe, for allowing our Audi Millburn team to play a role in something special for you! It was our sincerest pleasure to help with everything, and our Joe will truly appreciate the compliment for his efforts. Our aim is to keep your Audi ownership experience special as well, and we're here for any additional support should you need it. Enjoy the road and travel safely!

We always enjoy hearing from Audi Millburn clients who experienced an excellent purchasing experience through a total team effort. Thank you very much for your time, business and kind compliments. Aubrey, Dave and our finance team will be proud to learn of your commendations. Our team looks forward to working with you through the future as well, and we wish you many exciting and safe travels ahead.

Hello Ellen, While our team appreciates you allowing us the opportunity to gain your business, it is regrettable to receive this feedback, and we feel as though some details should be clarified. As stated to you previously, we are not responsible for the delay in the issuance of your vehicle’s permanent plates. Following your purchase during a time when the automotive industry was impacted by a nationwide software outage, we processed and sent your paperwork to your state’s motor vehicle department well within the allotted time frame. A document required by the motor vehicle department that you provided contained an error of omission, which led to its initial rejection. Our team informed you of the error and the necessity of its correction promptly following us being notified of it by your state’s motor vehicle department. Though we feel this matter has been resolved, if you would like to continue this discussion or have any additional concerns, please feel free to contact me through the number below at a time of your convenience. Thank you, Dawn McAdam Client Relations Manager 973-821-2002

We love to hear it, Maddie! Thank you very much for working with us at Audi Millburn and taking the time to leave the kind praise. It will make Jonathan's day to hear of your commendations for his patient and knowledgeable guidance, and to know that you love your new Audi. Our team is here to keep that feeling strong and we are happy to help with anything else you may need moving forward. Have fun and travel safe!

Thank you for the kind words! We're delighted to hear that Johnathan provided you a professional and helpful experience at Audi Millburn. Your time, business and recommendation are appreciated, Daisy, and we hope to see you again sometime. Until then, travel safe and enjoy the road.

We're always happy to help fulfill needs, Andrew, and sincerely appreciate your wonderful recommendation. Thank you very much for your kind feedback and trust in the Audi Millburn team with your time and business. Travel safe, enjoy the road and come back to see us again sometime.