Perillo BMW

Very smooth and at ease atmosphere addressed all my questions and concerns I didn’t feel pressured to buy the car

I had an exceptional experience with Michael Romero. I contacted him about a BMW X2 and he confirmed the vehicle was in stocked. I came in the dealership 30 minutes later where I was directed to him. Upon our interaction he was very responsive and respectful. I told him about my concerns dealing with the BMW dealership in Naperville. He ensured me that he would provide me with full transparency. He showed me the vehicle and allowed me to test drive it. I was very impressed and wanted to discuss the financial aspects of the vehicle. Michael was very knowledgeable & honest. The numbers worked out and he provided me with a full break down of the car fax and the performance of the car. Lastly, after picking up the car he set up my bmw app and spent time being attentive making sure I understood how my car performed. I was thankful with how he presented my car with a cute bow and how he made sure I had a full tank of gas, all my questions was answered. He even followed up days later to ask about my experience. Please, visit this location and ask for Michael R he’s enthusiastic and pleasant to work with. Thanks again.

Bait & Switch!!! I recently visited BMW of Perillo in Chicago to view a used vehicle I was interested in purchasing, and my experience was unfortunately very disappointing. Upon arrival, I was not greeted by anyone, despite the showroom not appearing busy. Eventually, I located the sales representative I had been corresponding with, Louis, who showed me the vehicle and accompanied me on a test drive. During the test drive, I noticed that one of the tires had a significantly low pressure reading of 27 PSI, while the others were within normal limits. It was concerning that such a basic safety check had not been completed prior to allowing a test drive. Following the test drive, Louis and I discussed my concerns and negotiated a lower price to account for the missing jack and the potential tire issue. He confirmed with his manager that the adjusted price could be honored and assured me that I could return on Monday to finalize the purchase. When I returned to the dealership as planned, Louis was unavailable. Again I had to look for someone to offer assistance. Another salesperson helped but stated that there were no notes documenting the negotiated price. After I explained the situation, the sales manager came to speak with me. Unfortunately, his demeanor was dismissive and unprofessional. He blatantly refused to honor the price that had been agreed upon and confirmed just two days earlier. Shortly after leaving, Louis texted to apologize for his absence and mentioned that he would discuss the matter with the general manager upon their return. However, by that point, the experience had already left a deeply negative impression. Overall, I found BMW of Perillo to be unreliable and lacking in professionalism and integrity. They did not honor their word, failed to communicate internally, and showed little regard for my time or business. I will not be returning, and I strongly caution others to exercise care and confirm all details in writing before dealing with this dealership. You may be better served by another dealership that prioritizes integrity and customer respect.

The dealership is at the top of the class. The staff was more than helpful. My salesman Jason Neague was great. He made sure everything went smoothly.

Jason Neagu helped me to get into the exact car I wanted (2025 M2) at a lower price and payment than initially quoted. Nothing can beat that, Perillo BMW and Jason Neagu have a customer for life.

Hello, I have a very good friend that recently bought a new/used GMC from you. Within a few months the AC wasn't working and that costs a lot! And then the transmission went out and now needs to be replaced. I'm a bit upset as money is tight nowadays and being taken advantage like this is not cool. I will not be telling anyone I know to buy a car from Perillo BMW. Sincerely, a disgruntled friend!

I found the perfect car -- a 2021 Porsche Macan GTS -- listed at a great price on Perillo BMW's website. Being from out of state (Pennsylvania), I reached out to the dealership remotely. At first, I hit some bumps with the initial sales consultant that responded; communication was slow and unhelpful. I almost walked away from the deal altogether. Thankfully, I called the dealership directly and got connected with Mike Fezatte, and that's when everything turned around. Mike was exceptional from the first conversation. He took the time to send me a few detailed walkaround videos of the car (even highlighting the rock chips), answered all of my questions promptly, and comes across as a genuinely good guy -- not pushy, just helpful and honest. I flew out to Chicago on a Saturday morning to complete the deal, and Mike even gave me a great local recommendation for Chicago pizza while the front office was finalizing the paperwork. The whole whole experience was smooth and I couldn't be happier with the car or the way I was treated. If you're considering a vehicle from Perillo BMW -- especially if you're buying from out of state -- do yourself a favor and ask for Mike Fezatte by name. I'm very glad I didn't let the poor start with the first consultant steer me away. Mike made it well worth the trip.

Very efficient and courteous transaction! It really makes a difference when no time is wasted!

I buy cars every other year. I come in and met Michael Fesatte. It was very positive meeting and my wife and I were very pleased how we were treated. We ended up buying a new 2025 X1. We’ve been buying BMW’s for 25 years at another dealer. BMW will be our new dealership for all our new cars. We were both very impressed with Mike and the other staff Everyone was vey nice and helpful. Thank you.

They had the cars listed on their website and accommodating with helping me buy a car on short notice.