Liberty Toyota

John Lopaz made the car buying experience enjoyable. I would recommend the dealership to potential car buyers.

Matthew was a sweetheart and very caring but they sold us a new Toyota that came with a chip on windshield that came out of black glass edge so it couldn’t be seen ..on second rigs in to get plates put on the windshield cracked and I was treated very bad and yelled at ..needless to say ,a car we just bought in august is not covered

Great Experience buy car with Baha,great young man, very friendly put 💯% to make deals very work with him and also great Manger Ahsan thanks Guys for help me to buy the car I need

I have had the opportunity to buy a lot of new cars in my life—well over a dozen. And while I’ve had some good experiences, most of them have been a hassle and some downright awful (I’m looking at you, Lucas Dodge) with negotiating pricing, options you don’t want (nitrogen in my tires? really??), dealer add-ons and fees and high-pressure sales pitches from salespeople, sales managers and finance teams for extended warranties, tire protection, etc. By far the easiest buying experience I’ve had has been with Liberty Toyota and specifically our salesperson Milton Ortiz. I cannot say enough about how well we were treated and how painless Milton and his team made buying the new car. When my wife and I decided to replace our 2012 Ford Explorer with something newer, we started looking at Toyota Grand Highlanders and ended up just going to look at Liberty Toyota randomly one night because it looked like they had a color my wife liked with the options she wanted. We were introduced to Milton who asked what we were looking for, showed us the same car in a different color because the one we wanted was on order and quickly worked with his manager to get us to the price point we were hoping to get to and we put a deposit down for the one we wanted—we just picked up the car this week. Milton is a down to earth guy who we immediately liked—listened to us, was patient (especially during the process with me and my never-ending questions from the build at the factory to delivery) and we really enjoyed working with. No games, no headaches and delivered on everything he promised us. Easy, laid-back approach, easy to work with their finance person, Lydiann, and super friendly guys getting the car ready for delivery. Pretty much everything you hope for when buying a new car, but rarely get to experience. The way we were treated is how all car sales should go and how you build loyal customers. Thank you, Milton, for making the buying experience what we hoped it would be!

Please forgive me if I made a mistake with names but I called my local dealership on a Saturday and was very disappointed in the interaction (morritown toyota and i had been i previous customer). But they didn't do anything wrong, but Ashan (sp? talk to me and explained the differences between the models and let me talk to andrew who finished explaining and offered me what I thought was an incredible deal compared to my home dealership). They gave lifteme power train warranty (gimmick i know but it is still something, they delivered car, and on saturday within 3.5 hours of making call they delivered car 70 miles and did all paperwork). I know getting what you ask or pay for nowadays is rare, I feel like I got far more than I paid for in just the plain niceness, honesty, no games, the out the door price , was the out the door price (inlucde taxes, etchings, mv fees), not one fee added that would have easily got past someone. I would suggest reaching out to this family owned dealership if interested in a Toyota. I wish they sold other cars as I would love to do another transaction with them.

Dropped the ball on my registration documents TWICE. Defensive and no accountability- sales manager made it seem like it was my fault they had me driving on expired tags. Poor communication, a different story with every person I spoke to. Each person more rude than the next. A nightmare. Avoid, it should not be so complicated.

Sales manager is very rude. I had many I really like Toyota but the way I was treated last time I will never buy a car from them anymore.

Won’t process your lease buyout unless they can sell you a warranty. I guess all the fees paid and valuing you as a customer is not part of what this dealership values. Do yourself a favor and go somewhere else.

Don't waste your time. The good reviews are from 2015. Today the GM told me due to the shortage of cars the sticker remains the same and does not budge for any reason. There are many added charges. For example, an anti-germ treatment that keeps the car free from germs continually. I was treated as if they were the only dealership that had cars available. I wouldn't buy anything from them, yet I did in the past, as my son did and brother did.

We bought our leased car back in August. And we still don’t have our registration or plates. They sent the wrong paperwork to the DMV and put someone else’s name on our title. They made us wait weeks and no one said anything to us. Finally we went into the dealership and they said we needed to sign a paper. When we read it, it explained to dmv that we don’t know this person they put on our title. They weren’t transparent at all. No one wanted to take accountability. Then they said it would take a week to get our registration and tags. When we called in a week they said they were not in be at they sent the paperwork to Burlington DMV and not Trenton DMV total incompetence. Stay far far away!!!