Reviews
Despite finding a car I was genuinely interested in, I
Despite finding a car I was genuinely interested in, I discovered the hard way that this dealership does not cater to out-of-town buyers. I reached out specifically for a referred vehicle, but the process was a complete dead end because I don't live in the immediate area. It’s frustrating to see a car you want and be ready to move forward, only to find that the dealership’s policies or lack of support for non-local customers make the purchase impossible. While they claim to serve the broader Chicago and Lansing areas, their "local-only" vibe is a major deterrent for anyone traveling to find a specific model. If you are an out-of-town buyer looking for a seamless, transparent experience, I strongly suggest looking elsewhere. This dealership clearly prioritizes local walk-ins over serious buyers from further away.
Despite finding a car I was genuinely interested in, I
Despite finding a car I was genuinely interested in, I discovered the hard way that this dealership does not cater to out-of-town buyers. I reached out specifically for a referred vehicle, but the process was a complete dead end because I don't live in the immediate area. It’s frustrating to see a car you want and be ready to move forward, only to find that the dealership’s policies or lack of support for non-local customers make the purchase impossible. While they claim to serve the broader Chicago and Lansing areas, their "local-only" vibe is a major deterrent for anyone traveling to find a specific model. If you are an out-of-town buyer looking for a seamless, transparent experience, I strongly suggest looking elsewhere. This dealership clearly prioritizes local walk-ins over serious buyers from further away.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, we are so disappointed to learn of this situation you have described. Please contact our Manager at (708) 868-0100 so that we may ensure your experiences with our dealership are more pleasant moving forward.
Great salesman Kamal.
Great salesman Kamal. Dan was also great customer service. I would refer friends and family
Great salesman Kamal.
Great salesman Kamal. Dan was also great customer service. I would refer friends and family
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful!
After having a few complications, working with Dan and his team made them be a thing of the past. There quick and accurate professional response made it all worth going and being a 1st tyme customer. Thank you Napleton River Oaks Honda. Look for my referral of friends phamily and strangers
Best place to come and purchase a care Earnest is the
Best place to come and purchase a care Earnest is the best sales person ever he is very persistent and getting the job done
Best place to come and purchase a care Earnest is the
Best place to come and purchase a care Earnest is the best sales person ever he is very persistent and getting the job done
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
My salesman was Jason he was awesome I told him
My salesman was Jason he was awesome I told him everything and had a time I needed to be out he delivered not only that but I got my car and paper work in less than 2 hrs so happy and excited Staff was very nice
My salesman was Jason he was awesome I told him
My salesman was Jason he was awesome I told him everything and had a time I needed to be out he delivered not only that but I got my car and paper work in less than 2 hrs so happy and excited Staff was very nice
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Alberta, thanks for your great review, and for giving our dealership such a high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We came to this dealership looking for a new Pilot.
We came to this dealership looking for a new Pilot. We met JP and made us feel like family. The process took four hours but he made it go fast. He Is a true “people person” that truly loves what he does. We will refer our family and friends to him.
We came to this dealership looking for a new Pilot.
We came to this dealership looking for a new Pilot. We met JP and made us feel like family. The process took four hours but he made it go fast. He Is a true “people person” that truly loves what he does. We will refer our family and friends to him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I came in Saturday to inquire about a vehicle after
I came in Saturday to inquire about a vehicle after getting prequalified through Capital One. Jeffery Parham was the salesman that helped me. He was really helpful and personable. He went the extra mile to get something within my budget and he far exceeded my expectations. I'll definitely be referring people that I know to him.
I came in Saturday to inquire about a vehicle after
I came in Saturday to inquire about a vehicle after getting prequalified through Capital One. Jeffery Parham was the salesman that helped me. He was really helpful and personable. He went the extra mile to get something within my budget and he far exceeded my expectations. I'll definitely be referring people that I know to him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your positive experience with us. We appreciate your vote of confidence, and we are glad our team delivered the level of service you expect from our organization. Your feedback reinforces our strategy to keep raising the bar and drive continuous improvement across every touchpoint. If you need anything on your ownership journey or want to explore additional products or services, our team stands ready to support you. We look forward to partnering with you again.
I drove to this dealership thinking that I wouldn't be
I drove to this dealership thinking that I wouldn't be able to get approval for a vehicle. Through the hard work and knowledge of JP, I was able to leave with a great car and an even greater deal.
I drove to this dealership thinking that I wouldn't be
I drove to this dealership thinking that I wouldn't be able to get approval for a vehicle. Through the hard work and knowledge of JP, I was able to leave with a great car and an even greater deal.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review! We're so glad we could provide you with a great experience. Your feedback truly means the world to our team, and we appreciate you taking the time to share it. We look forward to serving you again soon!
My wife and I went to Napleton"s River Oaks Honda to get
My wife and I went to Napleton"s River Oaks Honda to get an oil change for her 2020 Honda CRV. While waiting, I decided to browse around the show room. I had no intentions of purchasing anything. I began talking with the salesman Jeffery Parham. He was extremely personable and really knowledgeable. After looking, thinking, test driving and talking it over with my wife, I decided to trade in my van and get a new Passport. Mr. Parham was a delight to work with. Even after everything was completed, he still wanted to make sure that I was satisfied. I would definitely refer anyone who was interested in purchasing a Honda to Mr. Parham. I am happy to be one of "J.P." s customers. C.W.Riley
My wife and I went to Napleton"s River Oaks Honda to get
My wife and I went to Napleton"s River Oaks Honda to get an oil change for her 2020 Honda CRV. While waiting, I decided to browse around the show room. I had no intentions of purchasing anything. I began talking with the salesman Jeffery Parham. He was extremely personable and really knowledgeable. After looking, thinking, test driving and talking it over with my wife, I decided to trade in my van and get a new Passport. Mr. Parham was a delight to work with. Even after everything was completed, he still wanted to make sure that I was satisfied. I would definitely refer anyone who was interested in purchasing a Honda to Mr. Parham. I am happy to be one of "J.P." s customers. C.W.Riley
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're so glad we could provide you with a great experience. Your feedback truly means the world to our team, and we appreciate you taking the time to share it. We look forward to serving you again soon!
MJ mizyed was very helpful and understanding in the
MJ mizyed was very helpful and understanding in the policies and procedures far as getting everything done nice job.
MJ mizyed was very helpful and understanding in the
MJ mizyed was very helpful and understanding in the policies and procedures far as getting everything done nice job.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your positive experience with us. We appreciate your vote of confidence, and we are glad our team delivered the level of service you expect from our organization. Your feedback reinforces our strategy to keep raising the bar and drive continuous improvement across every touchpoint. If you need anything on your ownership journey or want to explore additional products or services, our team stands ready to support you. We look forward to partnering with you again.
Very pleasant and timely buyback experience.
Very pleasant and timely buyback experience. Salesman MJ kept me posted through all phases of the transaction
Very pleasant and timely buyback experience.
Very pleasant and timely buyback experience. Salesman MJ kept me posted through all phases of the transaction
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car