BMW of Bridgewater

This is my 8th BMW and the purchase experience at Bridgewater with Manjula has been by far the best one ever. She is extremely helpful and straight to the point. I contacted her through Dealerrater and she was very responsive from the first email. She quoted me a great deal that I couldn't afford to miss. I would highly recommend her to anyone who is in the market. Although the dealership is located a little far away from the metro area it is definitely worth a extra miles of trip. Also I would like to give thanks to Devin, who was very kind and knowledgeable about the car.

Manjula was transparent throughout the deal and helped me make a better informed decision on the car.

Manjula was an absolute pleasure to work with and made the process very seamless which included returning a lease and getting into a new one. Highly recommend her!

Had an excellent experience with Manjula our salesperson. I came in to test drive the car and rode away with a new car that afternoon. She was very professional and I would recommend using her.

Darrell in the service department always excels in communicating the repairs and maintenance needed to keep my vehicle in top shape. He keeps me informed about the situation and delivers on time!

The service I received was exceptional. I had had a problem with my X3 so I brought it in for service. Darrell Hoeg went above and beyond to help me out in my situation. The service could not have been better as he answered the phone on the first ring whenever I had a question and answered any questions I had with clarity and honesty. I couldn't have asked for better service from bmw Bridgewater and Darrell. Would highly recommend to anyone looking for a car.

Overall, I had a positive experience at BMW of Bridgewater, thanks in large part to Manjula, the sales consultant, who was extremely supportive and professional throughout the process. However, there was some disappointment with the finance process. Despite having finalized the deal, paid a deposit, and had my credit checked and approved, I was later told my credit didn’t qualify for the originally agreed lease terms. While I’m not sure if there was a communication gap or something else, it was unfair to have the monthly payments unexpectedly increased at the final stage. However, no assumptions from my side. I liked the vehicle so I bought it. Moreover, Manjula offered better deals than other dealerships I had dealt with. BMW Genius Tyler was also knowledgeable about the vehicle and helped me with multiple initial setups along with a detailed explanation of the features of the X3 model.

I had the distinct pleasure of working with Manjula when I purchased my car at the end of my lease. Manjula is the consummate professional! She listened to what my needs were and carefully put together options that actually worked for me. Not ONE time did I feel like I was working with a "sales" person - Manjula took her time, helped me weigh my options, and delivered the vehicle EXACTLY as we had discussed - no fine print! I also wish that I had a negative experience with the dealership so that I could have something to negotiate with (lol!), but my experience with BMW of Bridgewater was LITERALLY without blemish. Service advisor Jose Fernandez is also an EXCEPTIONAL asset to the team at BMW of Bridgewater; I'd never work with any other dealership! Manjula should be the example for other sales professionals, and I can say for certain that I would not work with any other professional for my car buying and servicing needs!!

If you're in the market for a vehicle, I highly recommend working with Manjula. From the moment I spotted a car online and reached out, she was incredibly responsive and courteous, answering all my questions over call and text without delay. Her professionalism and attentiveness gave me the confidence to head straight to the dealership—and I’m so glad I did. Despite it being a weekday and having to bring my kids along, the entire process was smooth and efficient. I was in and out with the car in just a few hours—easily the fastest car-buying experience I’ve ever had. What impressed me even more was the follow-up. Weeks after the purchase, I had a few questions and concerns. I reached out to Manjula again, and she responded with the same promptness and care as before, ensuring I was completely satisfied. It’s easy to see why she’s the top salesperson at the dealership—her desk full of awards speaks volumes, and her service backs it up. I’d also like to give a shoutout to Devin from the BMW Genius team. He handled the car setup and orientation with impressive efficiency. Instead of following a long, generic script, Devin tailored the walkthrough to my specific needs and had me on my way in about 15 minutes. He also made himself available for any follow-up questions as I got more familiar with the car, which I truly appreciated.

Wonderful experience purchasing my pre-owned 228. Manjula, Tyler and Brian could not have been nicer or more knowledgeable! Thank you for a great experience.