Reviews
In the end we got great service but I really wish they
In the end we got great service but I really wish they had listened to my husband who had gotten a state of the art scanner and purchased the VW add on. He had all the print outs and was willing to show the service department. They simply said we will do our own ok but it took the fourth visit for service to find what we had printed out the first time we visited the service department. But it was handled many after many miles off my warranty as we don't live in Duluth. The car is great and everything else with VW of Duluth has been great. Marcus has been amazing to work with. Keegan has been very accommodating.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. While we’re glad to hear that your vehicle is now running well and that Marcus and Keegan provided excellent support, we sincerely apologize for the frustration and extra visits it took to get there. Your feedback is very important, and we’ll use it to improve our communication and processes going forward. We truly appreciate your patience and your kind words about our team.
Thank you so much for fitting me in and fixing my flat
Thank you so much for fitting me in and fixing my flat tire.....made it home safe and sound...Michelle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad we could help, Michelle! Thanks for trusting us to get you back on the road safely, happy to hear you made it home safe and sound!
The service dept is very helpful and my car was done in
The service dept is very helpful and my car was done in the timeframe promised. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We're glad to hear our service team delivered as promised and made the experience a smooth one. We appreciate you choosing Volkswagen of Duluth and look forward to seeing you next time!
I always trust this dealership to take care of my car
I always trust this dealership to take care of my car promptly, completely, and explain to me completely what is being done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your trust and kind words! We're committed to keeping you informed and your vehicle in top shape. It means a lot to know you can count on us. We appreciate you choosing Volkswagen of Duluth!
Excellent service experience - very communicative and
Excellent service experience - very communicative and thorough with the inspection and work on my vehicle - thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're so glad to hear you had an excellent service experience and that our team kept you informed every step of the way. We appreciate your trust in us and look forward to seeing you again next time!
Prompt friendly service!
Prompt friendly service! Appointment was on time and and work was completed in a timely fashion.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're happy to hear your appointment ran smoothly and that our team provided prompt, friendly service. We appreciate you choosing Volkswagen of Duluth!
The whole team was wonderful!
The whole team was wonderful!! Great service. I have been so Impressed with this team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled to hear you were impressed with our team and the service you received. We truly appreciate your support and look forward to seeing you again!
Service department representative, Tanner is absolutely
Service department representative, Tanner is absolutely top notch! Professional and on point with his explanations and follow-ups. VW Duluth are fortunate to have such a first class employee.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're glad to hear that Tanner provided top-notch service. We’re lucky to have him on our team and appreciate your support!
All the staff there is very nice and knowledgeable.
All the staff there is very nice and knowledgeable. I will be Customer for years to come.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're thrilled to hear you had a great experience and look forward to serving you for years to come!
Excellent service at Volkswagen of Duluth!
Excellent service at Volkswagen of Duluth! Friendly staff, timely repairs, and always keeping my vehicle up to service at a great price.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review! We're so glad to hear you appreciate our friendly staff, timely repairs, and great service value. Keeping your vehicle in top shape is always our priority. We look forward to seeing you again!