Meet Brett Mathis

Thank you so much for taking the time to share this with us! It was such a pleasure having you here, and we wish you many happy and safe miles. Come back to see us!

Thank you so much for the outstanding review and your business! Working with you was such a pleasure, and we hope you enjoy your new vehicle. Come back to see us!

We strive to provide every customer with the 5-star service they deserve, and we are disappointed to hear about your recent visit. We appreciate your loyalty, and we hope to have the chance to earn your business again. If you would like to discuss further, please feel free to call me. - Jennifer Hall 314-467-1228 or jhall@sunsetford.com

Dennis, you had your truck towed into us. It wouldn’t drive out of first gear. Your attempts to “repair” your transmission at home were unsuccessful which is why you towed it into us. We programed the PCM just as you requested per the Ford workshop manual procedures and your vehicle still did not drive correctly afterwards. With your authorization, we disassembled the transmission to find out what was going on to cause it not to go into gears 4,5,6 and found internal damage. We found the overdrive clutch piston seal leaking which caused the overdrive clutch to be partly applied. When that is partially applied, it will drastically wear all clutch material from clutches – which it did. Then we also found the direct forward and reverse clutches over heated. So, you might have been driving around town with this truck with an occasional funny shift issue prior to you making repairs at home, but as soon as you replaced the valve body and lead frame, the transmission ultimately revealed the root cause of failures that were lingering there for years. Simply programing the PCM by our staff would not cause all that metal damage and internal seals to fail in the transmission. That’s from years of wear and tear. We are sorry that your “online research” lead you to replacing those components at home without a successful resolution, but that is why we recommend customers bring their vehicle into us from the start and have a Ford trained certified technician look at it and provide you an accurate diagnosis and explanation of what is happening before throwing parts at it. The internet can’t evaluate specific situations like yours, and unfortunately the internet led you down the wrong path. Sorry this happened to you and we hope others may choose to be careful before guessing at repairs at home. We appreciate the opportunity to do business with you and happy to help if additional questions come up down the road. Thank you, Justin Heutel, GM of Fixed Operations.

Thank you for the great review and kind words! We truly appreciate your business and hope to work with you again!

Thank you so much, Frank! We always enjoy working with you and will see you next time!

Thank you so much for the great review, and congratulations on your purchase! Our team enjoyed working with you, and we are here for any future needs!

Thank you so much for the outstanding review! We appreciate your business and will see you next time!

Thank you so much for the outstanding review and recommendation. Our team enjoyed working with you, and we're here for any future needs!

Thank you so much for taking the time to share this with us! Our team truly enjoyed working with you, and we wish you all the best. See you next time!