Reviews
I purchased and had installed four new Pirelli Sotozero
I purchased and had installed four new Pirelli Sotozero winter tires. The process was flawless as always. Car was returned to me clean and vacuumed.
I purchased and had installed four new Pirelli Sotozero
I purchased and had installed four new Pirelli Sotozero winter tires. The process was flawless as always. Car was returned to me clean and vacuumed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words about your experience here at Mercedes-Benz of Loveland. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please don't hesitate to reach out if there's anything additional we can do for you.
As always it was a pleasant experience at MB of Loveland.
As always it was a pleasant experience at MB of Loveland.. Only had a tire rotation today but the work was done with care and my car was returned to me looking like new. Bryan Sanchez took good care of me.
As always it was a pleasant experience at MB of Loveland.
As always it was a pleasant experience at MB of Loveland.. Only had a tire rotation today but the work was done with care and my car was returned to me looking like new. Bryan Sanchez took good care of me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michael, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Loveland we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
While not the largest dealer, one of the most pleasant to
While not the largest dealer, one of the most pleasant to deal with. Family feeling with excellent staff who takes time to answer all your questions.
While not the largest dealer, one of the most pleasant to
While not the largest dealer, one of the most pleasant to deal with. Family feeling with excellent staff who takes time to answer all your questions.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
All personnel were professional and courteous, Nick M.
All personnel were professional and courteous, Nick M., In particular, was great! All had comprehensive knowledge of the vehicles and were able to simply explain all the options.
All personnel were professional and courteous, Nick M.
All personnel were professional and courteous, Nick M., In particular, was great! All had comprehensive knowledge of the vehicles and were able to simply explain all the options.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Routine service.
Routine service. I was charged $15 for a $1 part - 15x profit is highway robbery. Total service for an oil change, some additives, inspections, and a batter was over $700! Car was returned dirtier than when it when in with oily handprints on fender and hood. If this is how careless they are why would I trust them with my engine?
Routine service.
Routine service. I was charged $15 for a $1 part - 15x profit is highway robbery. Total service for an oil change, some additives, inspections, and a batter was over $700! Car was returned dirtier than when it when in with oily handprints on fender and hood. If this is how careless they are why would I trust them with my engine?
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
"Hi there, we apologize for your recent experience with us. Please reach out to our team to discuss this further and we will do our best to make things right. We value your patronage and want to ensure your satisfaction."
Took car in for warranty repair for a common problem -
Took car in for warranty repair for a common problem - noise from timing belt tensioner. After a week and poor communication the verdict was ?they all make that noise?. Car was again returned dirtier than it when in. Ask for a call from service manager - crickets. Zero follow up!
Took car in for warranty repair for a common problem -
Took car in for warranty repair for a common problem - noise from timing belt tensioner. After a week and poor communication the verdict was ?they all make that noise?. Car was again returned dirtier than it when in. Ask for a call from service manager - crickets. Zero follow up!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Multiple service experiences have fallen far below
Multiple service experiences have fallen far below expectations for a premium brand at an exceptionally high price. Over $700 for an oil change. Car was always returned dirtier than it arrived with oil handprints on hood and fender. I expect more from Mercedes Benz. Very disappointed.
Multiple service experiences have fallen far below
Multiple service experiences have fallen far below expectations for a premium brand at an exceptionally high price. Over $700 for an oil change. Car was always returned dirtier than it arrived with oil handprints on hood and fender. I expect more from Mercedes Benz. Very disappointed.
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for your disappointing experiences and would like to rectify this situation. Please reach out to us so we can ensure a thorough and satisfactory service for you and your vehicle. Your satisfaction is our top priority.
Regretfully, I have reached out multiple times. Calls and emails are not returned or when they finally communicate, concerns are not effectively addressed. I have requested specific people contact me and they have not including the GM and finance manager. I raised the issue with MBUSA and in my last communication with the representative she was equally frustrated with the lack of communication and response from this dealer. I will NEVER own a Mercedes Benz again because of how this dealer handles their affairs and I will be sure to let everyone know why.
I completed an online service appointment request
I completed an online service appointment request explaining the specific issue I am experiencing with my vehicle and never got a response. I am all of a sudden getting emails from the dealership with regards to buying their vehicles. Not a great start at all.
I completed an online service appointment request
I completed an online service appointment request explaining the specific issue I am experiencing with my vehicle and never got a response. I am all of a sudden getting emails from the dealership with regards to buying their vehicles. Not a great start at all.
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- Buying process —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the lack of response to your online service request and understand your frustration. We will have our team reach out to you to address the issue and ensure a better experience in the future. Thank you for bringing this to our attention.
Brought my car in so have an ignition replaced.
Brought my car in so have an ignition replaced. They had my car for three weeks once I finally did get my car back. My rear view mirror feel off on the drive home. My steering buttons no longer worked and my steering wheel was put back on crooked. Had to bring my car back after having it back for less than 12 hours. The service manager called me a liar and that my issues with my mirror falling down was ?unrelated? to the repair that they performed but they will look at my car for the steering wheel issues. After a week of getting the run around and hearing nothing concerning my comeback I had no choice but to call the corporate hotline phone number only then was my car looked at and fully corrected as it should of been the first day I picked it up.
Brought my car in so have an ignition replaced.
Brought my car in so have an ignition replaced. They had my car for three weeks once I finally did get my car back. My rear view mirror feel off on the drive home. My steering buttons no longer worked and my steering wheel was put back on crooked. Had to bring my car back after having it back for less than 12 hours. The service manager called me a liar and that my issues with my mirror falling down was ?unrelated? to the repair that they performed but they will look at my car for the steering wheel issues. After a week of getting the run around and hearing nothing concerning my comeback I had no choice but to call the corporate hotline phone number only then was my car looked at and fully corrected as it should of been the first day I picked it up.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent experience !
Excellent experience !! Best mb dealerships to buy and service . No pressure at all on buying at dealership , with great management and salesperson !! Excellent auto condition
Excellent experience !
Excellent experience !! Best mb dealerships to buy and service . No pressure at all on buying at dealership , with great management and salesperson !! Excellent auto condition
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Luis, thank you so much for your feedback about Mercedes-Benz of Loveland! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!