Enfield Street Auto Sales

i got a great deal and a beautiful honda crv!! all promises kept, tranaction simple and easy. the best part was they registered the car at DMV(what a relief) highly recommend

Pretty much the most unprofessional place I’ve dealt with. Right from the initial phone conversation. Not sure how this place does any business! Take a customer service class.

I went to look at car at Enfield. After I test drove it I decided to make an offer. When I gave the salesman (Bob) a price he was very insulted. He said used car salesmen don't dicker. The price is as marked. I told him it is my experience that used car salesmen do negotiate a price. He then told me he was sorry he took the car off the showroom floor to let me test drive it. I told him I was sorry I didn't set a price for the car before I drove 2 hours to see it. They don't want to sell cars here.

I went to look at a Prius for my daughter, and found one that I liked. The salesman Bob told me that he did not work the next day, but that was the day that fit my schedule for the sale. I managed to get an appointment at the Massachusetts Registry to do a registration the following day. I asked Bob to find somebody else that could serve me when he was away from the dealership, but instead he kind of answered some questions by phone intermittently in the course of the day, but did not arrange for another sales person to complete the deal by my deadline. He said he would not come into the office in the afternoon to finish the sale, saying that he wanted to spend the afternoon with his daughter. Maybe good for him and her. Not so good for me and my daughter. This would have required me to delay the purchase of the Prius for a week, because of Covid precautions and the difficulty in getting Registry appointments. I was shocked at this, because other car salesmen have come in early or stayed late to finish a deal with me, motivated I guess by their commission of several thousand dollars on the sale. Not Bob, though. I walked away from the almost-sale frustrated, and decided to start over with a different dealership. I learned the hard way to stay away from Enfield Street Auto Sales.

I bought a car there yesterday from Paul. He was diligent, thorough with the out of state paperwork and even took care of an issue with the car that was discovered after we closed the sale. If you are looking for a no frills, fair, no pressure shopping experience ask for Paul.

This is the second used car we have purchased here. We like that they post a link to the carfax on their website. That allows us to research the cars we are interested in before going for a test-drive. These are not auction cars but decent trade-in cars. The buying process is straight forward. They performed a safety check, changed the oil and gave us new brakes all around. We will be back when we need another!

Stated safety check was done (required by wholesalers in CT) and brakes would be at least 50%. Would take to town fair tire for an alignment. Rear brakes didn’t last 5,000 miles. Had to buy new pads and rotors. Alignment was never done. At first oil change the shop found a huge rats nest behind the air filter. Just another wholesaler that’s flips the cars without going over them. On top of that I had to go motor vehicle and register the car and get plates (3 hours). Beware, take the car to your mechanic before you buy.

Didn’t buy from here but good dealership. Answered questions I had and was very aware. Would recommend them. Will search thru their inventory come time to buy another car.

Bob Jeffers provided excellent customer service and helped take the stress out of finding the right used car at a reasonable price, for me. He was very knowledgeable and up front. I would definitely recommend Enfield Street Auto Sales. Thanks again Bob, You Rock!

Want to thank dave once agian .After a month of me having my 2012 ford f150 he calls me today to tell me another set of keys for my truck showed up.Keys are very expensive to have programed so i was very happy he got me these.Thanks agian dave you guys rock!