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Cherokee Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (11 reviews)
Sales hours: 10:00am to 6:00pm
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Sales
Monday 10:00am–6:00pm
Tuesday 10:00am–6:00pm
Wednesday 10:00am–6:00pm
Thursday 10:00am–6:00pm
Friday 10:00am–6:00pm
Saturday Closed
Sunday Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (11 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Beware Beware

Please read this! I am not one to typically post a review unless it is a positive one but you need to know about this experience before ever considering a purchase from this dealer. My son recently bought a car from this dealership only to have the engine blow as he was driving the car home! As we tried to rectify this situation the owner strung my son along for several days, did not arrange for nor cover the cost of towing the car back, did not arrange for the mechanic to inspect the car and provide an estimate of repair (which my son did on his own), nor pay for my son's rental car for him to have a vehicle during this entire process. The cost of repairing the purchased vehicle was exorbitant as expected. My son had traded in his previous car to this dealer and it required very minor repairs (sideview mirror, and according to the dealer one headlight cover that was "dim"). In the end and after much negotiation my son got his car back but the dealer charged him $1200 for those minor repairs to his car. There was no reimbursement for the rental car, the towing fee, mechanics inspection fee or the simple time and trouble to my son for buying such a lemon from this dealer. I strongly urge you to reconsider your decision if you are considering giving this dealership your business.

Beware Beware

Please read this! I am not one to typically post a review unless it is a positive one but you need to know about this experience before ever considering a purchase from this dealer. My son recently bought a car from this dealership only to have the engine blow as he was driving the car home! As we tried to rectify this situation the owner strung my son along for several days, did not arrange for nor cover the cost of towing the car back, did not arrange for the mechanic to inspect the car and provide an estimate of repair (which my son did on his own), nor pay for my son's rental car for him to have a vehicle during this entire process. The cost of repairing the purchased vehicle was exorbitant as expected. My son had traded in his previous car to this dealer and it required very minor repairs (sideview mirror, and according to the dealer one headlight cover that was "dim"). In the end and after much negotiation my son got his car back but the dealer charged him $1200 for those minor repairs to his car. There was no reimbursement for the rental car, the towing fee, mechanics inspection fee or the simple time and trouble to my son for buying such a lemon from this dealer. I strongly urge you to reconsider your decision if you are considering giving this dealership your business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Shipping Included!!

Anticipating my delivery as advertised, but so far, so very good! David has been very professional and his word has been true to fact. When my car arrives I will be very happy to share my experience with the world!

Shipping Included!!

Anticipating my delivery as advertised, but so far, so very good! David has been very professional and his word has been true to fact. When my car arrives I will be very happy to share my experience with the world!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Michael Kosman D.C.

Great to deal with, lots of pictures, called several times very professional and the did ALL THE WORK setting up shipping. Highly recommend. M. W. Kosman D.C.

Michael Kosman D.C.

Great to deal with, lots of pictures, called several times very professional and the did ALL THE WORK setting up shipping. Highly recommend. M. W. Kosman D.C.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought several vehicles from them great people!

I bought a fifth wheel camper from them last year and traded with them on four other vehicles I have owned. Great vehicles, may seemed over priced to some people but, they don't sell junk! Felt right at home with them and will always be a customer...

Bought several vehicles from them great people!

I bought a fifth wheel camper from them last year and traded with them on four other vehicles I have owned. Great vehicles, may seemed over priced to some people but, they don't sell junk! Felt right at home with them and will always be a customer...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great selection & neat hard to find low mile cars!

Great people that know there stuff! We have sent several people and they have bought vehicles with same excellent service!

Great selection & neat hard to find low mile cars!

Great people that know there stuff! We have sent several people and they have bought vehicles with same excellent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Overpriced and Poor Customer Service Skills

Very over market priced cars, and terrible custom service/people skills.

Overpriced and Poor Customer Service Skills

Very over market priced cars, and terrible custom service/people skills.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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These guys love what they do!

It's easy to see they enjoy there job! They treated us like family and made the whole deal smooth! We thought it was quite rare to find a hometown dealer like these guys!

These guys love what they do!

It's easy to see they enjoy there job! They treated us like family and made the whole deal smooth! We thought it was quite rare to find a hometown dealer like these guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Neat vehicles visit there indoor showroom!

Really enjoyed dealing with them and have purchased several! We really like our vehicles the buying process is easy they took our trade in and made the deals simple! We really like there showroom they have lots of neat vehicles! We would recommend our friends and family with no problem!

Neat vehicles visit there indoor showroom!

Really enjoyed dealing with them and have purchased several! We really like our vehicles the buying process is easy they took our trade in and made the deals simple! We really like there showroom they have lots of neat vehicles! We would recommend our friends and family with no problem!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Highly Recommend Cherokee Auto Group

Excellent Dealership! Highly recommend anyone looking for a vehicle to use this dealership. I was an online buyer, and very nervous. They were professional, and put my mind at ease...when my vehicle arrived it was everything they advertised.

Highly Recommend Cherokee Auto Group

Excellent Dealership! Highly recommend anyone looking for a vehicle to use this dealership. I was an online buyer, and very nervous. They were professional, and put my mind at ease...when my vehicle arrived it was everything they advertised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great buying process!

We loved dealing with these folks! We had a trade-in and they made it work we really like our "new" to us VW Beetle! You got to go by and check out this dealer they really know how to treat customers!

Great buying process!

We loved dealing with these folks! We had a trade-in and they made it work we really like our "new" to us VW Beetle! You got to go by and check out this dealer they really know how to treat customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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