Reviews
The purchasing experience i had was the best I have had
The purchasing experience i had was the best I have had so far. My transaction was complicated but was handled efficiently and proffesionally by the dealership personnel.
The purchasing experience i had was the best I have had
The purchasing experience i had was the best I have had so far. My transaction was complicated but was handled efficiently and proffesionally by the dealership personnel.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
This is the 2nd vehicle that I?
This is the 2nd vehicle that I?ve bought from Bill. Every time I ask him to find what I?m looking for, he delivers!!! He has made a customer for life.
This is the 2nd vehicle that I?
This is the 2nd vehicle that I?ve bought from Bill. Every time I ask him to find what I?m looking for, he delivers!!! He has made a customer for life.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Feel free to reach out to us if you need anything. Have a wonderful day.
WORST CAR BUYING experience ever (of MORE than 20 in my
WORST CAR BUYING experience ever (of MORE than 20 in my lifetime) Bait & switch. Wouldn?t honor terms until GM became involved. BEWARE!!! Service Dept is outstanding, however!!!
WORST CAR BUYING experience ever (of MORE than 20 in my
WORST CAR BUYING experience ever (of MORE than 20 in my lifetime) Bait & switch. Wouldn?t honor terms until GM became involved. BEWARE!!! Service Dept is outstanding, however!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We’re sorry to hear about your sales experience, though we’re glad you’ve had positive interactions with our service department. We appreciate your feedback and invite you to reach out to our management team so we can discuss this further. (910) 692-8765
Fair pricing for installation of aftermarket front end
Fair pricing for installation of aftermarket front end level kit Service writer explained the procedure and broke down the charges. The price was comparable with original quote.
Fair pricing for installation of aftermarket front end
Fair pricing for installation of aftermarket front end level kit Service writer explained the procedure and broke down the charges. The price was comparable with original quote.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Roger, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
It was time to get my oil changed, tires rotated, and
It was time to get my oil changed, tires rotated, and annual inspection. Also, a light came on that it was time for a new oil change.
It was time to get my oil changed, tires rotated, and
It was time to get my oil changed, tires rotated, and annual inspection. Also, a light came on that it was time for a new oil change.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Cheryl, thank you; we appreciate your feedback! Safe travels!
Great experience for service and sales.
Great experience for service and sales. Service manager, Evin Myrick offered exemplary customer service not often seen anymore. He went above and beyond for me, Sales- Marty Gunter made a new purchase seamless. I highly recommend Crossroads Ford in Southern Pines for all auto needs
Great experience for service and sales.
Great experience for service and sales. Service manager, Evin Myrick offered exemplary customer service not often seen anymore. He went above and beyond for me, Sales- Marty Gunter made a new purchase seamless. I highly recommend Crossroads Ford in Southern Pines for all auto needs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Veronica, thank you for leaving such a great review and high star rating. We hope you continue to choose Crossroads Ford of Southern Pines for all your vehicle needs! Take care!
My Sales Consultant was great, and everyone in the
My Sales Consultant was great, and everyone in the operation was friendly and helpful. All paperwork was timely, my wait was short and I love my new vehicle.
My Sales Consultant was great, and everyone in the
My Sales Consultant was great, and everyone in the operation was friendly and helpful. All paperwork was timely, my wait was short and I love my new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Monica, thank you for leaving such a great review and high star rating. We hope you continue to choose Crossroads Ford of Southern Pines for all your vehicle needs! Take care!
Excellent service department!
Excellent service department!!! Not only for FORD, but for other makes as well. Highly recommend them as the ?go to? place for any automotive service in our area.
Excellent service department!
Excellent service department!!! Not only for FORD, but for other makes as well. Highly recommend them as the ?go to? place for any automotive service in our area.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello David, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Archie was very pleasant with no pressure tactics.
Archie was very pleasant with no pressure tactics. He was wonderful and easy to work with. Financing was also very easy and straightforward. Twenty five.
Archie was very pleasant with no pressure tactics.
Archie was very pleasant with no pressure tactics. He was wonderful and easy to work with. Financing was also very easy and straightforward. Twenty five.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Lisa, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
I leased a new Electric vehicle from this dealer.
I leased a new Electric vehicle from this dealer. It qualified for a federal incentive of $7500.00. I reached out to the dealership a few months after I took delivery when I realized the form I needed to claim the incentive was not with my paperwork. It took multiple calls and e-mails before someone named Dave called me to explain the dealership was trying to correct the issue. Dave said he would get back to me to discuss a resolution. That was over a month ago. Nobody has contacted me. The dealer was supposed to register the sale with the IRS so the credit could be claimed when I filed my tax return. They never filed for it and now I can not claim the credit. The only thing the dealer needed to do was file the sale with the IRS. This would have cost them nothing. Because of their lack of being able to follow this process I am out a considerable amount.
I leased a new Electric vehicle from this dealer.
I leased a new Electric vehicle from this dealer. It qualified for a federal incentive of $7500.00. I reached out to the dealership a few months after I took delivery when I realized the form I needed to claim the incentive was not with my paperwork. It took multiple calls and e-mails before someone named Dave called me to explain the dealership was trying to correct the issue. Dave said he would get back to me to discuss a resolution. That was over a month ago. Nobody has contacted me. The dealer was supposed to register the sale with the IRS so the credit could be claimed when I filed my tax return. They never filed for it and now I can not claim the credit. The only thing the dealer needed to do was file the sale with the IRS. This would have cost them nothing. Because of their lack of being able to follow this process I am out a considerable amount.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback. We understand your concerns and apologize for any inconvenience. Our team is currently reviewing the matter and will follow up directly to help resolve it.