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Russell Barnett Ford of Tullahoma

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (49 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (49 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service

Showed up without an appointment just to make one but Maintenance supervisor took me right in and had me on my way in no time. Top notch customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great services

Walked in and asked if I could have my car serviced. They were right on it even though it was kind of late in the day. Very nice courteous and fast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Barbara Sells.

I have to say it was a wonderful experience, I walked into the dealership & a couple guessed as to who I was,,haha, but they already knew that Gary Frame was expecting me. I was offered something to drink & a place to rest while I waited, whish was only a short time. Everyone there was simply amazing, I felt right at home. Gary Frame was a Blessing, he knew what I was looking for in transportation, and helped me get it. I have told so many about Russell Barnett. Thank You for being just who all of you are. God Bless

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2011 F150 Maintenance

Service was simply outstanding. The maintenance on my F150 was completed well ahead of the promised time. Will definitely continue to recommend the Russell Barnett Ford of Tullahoma service department to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Emergency water pump replacement.

The repair was necessitated after an on-the-road failure of the water pump that required the car to be towed into the dealership after hours. The repair was accomplished the next day. Excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent purchase experience and service privided

Excellent service and professionalism provided to me and my family. Very impressed with Mr. Keith Barnett and his staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service

Since we bought our Ford F150 the Barnett's have been excellent, they make you feel like you matter Tried to give 5stars !!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Trade & Service

Traded for used 2013 Ford Focus. Great vehicle and everyone worked with me even though I was upside down on my vehicle. Great service afterwards! Had noise from rear! Maintenance found issue with two tires. Replaced both tires with new ones to match other two at no cost to me!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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HIGHTLY SATISFIED CUSTOMERS!

I have nothing but great things to say about this Dealership and its Sales team! From the minute of walking in the door, we were greeted and offered refreshments. Our sales rep Anthony was awesome and gave us his complete honesty about the vehicle history and was a pleasure to work with. Craig helped us in the Finance dept. He took time in making sure we got the best rate and was very detailed. I highly recommend this Dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great people to work with

I was looking for a newer vechile and have had trouble with other dealerships giving me the run around. When I came in to Russell Barnett everyone helped and it meant a lot to me will for sure do more business with them. I really enjoyed working with Gary Frame he is the reason we came back to purchase from there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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