Central Autohaus

To Whom It May Concern, I am writing to formally document and express my extreme frustration with the experience I've had purchasing a vehicle from Central Auto Hauss. I HAVE FINALLY RECEIVED MY Plates, and Have a legal vehicle on the road. As a customer who entered this transaction in good faith, expecting honesty, professionalism, and transparency, I can unfortunately say that those expectations were not met. This process has not only been confusing and financially unfair, but at times personally disrespectful and threatening. From the outset, I was told that the purchase price included all fees, and that I would not incur any additional out-of-pocket expenses. However, the reality was far different: * I was told the vehicle had one owner and no accidents. Yet, after the contract was signed, I was informed it had been in an accident and the bumper was replaced. This was not disclosed in advance. * The mileage listed was incorrect, which I informed Mo about on February 19. * I inquired about the condition of the tires and was assured they were "all set and good." However, the rear tires are bald and will not pass Massachusetts state inspection. I have Mo's response in Text if needed. * There is a cracked driver-side mirror causing a blinker malfunction. * There is also a bullet hole in the passenger side of the vehicle -- something that should have been disclosed immediately but never was. These issues were not disclosed before the purchase and significantly affect both the safety and value of the vehicle. . I was misled about the vehicle's location, and even asked to lie to banks, stating I had the vehicle in my possession before I actually did. Upon delivery, the driver demanded $800 in cash before releasing the vehicle -- despite repeated assurances that delivery was included in the vehicle price. Under pressure, and not wanting to lose the truck, I agreed to split the cost. However, this expense was never disclosed or agreed upon Perhaps the most disturbing part of this experience was the way I was spoken to. At one point, I was called a "trashy client" and threatened with physical harm. I'm a hardworking father of three, with two children in college -- I entered this transaction in good faith, and I expected the same from the business. Central Auto Hauss presents itself as a dealership that prioritizes customer satisfaction, trust, and professionalism. In this case, that standard was not met. I have been a reasonable and cooperative customer throughout this process, and I have text and email documentation to support every claim I've made here. This has been one of the most frustrating and dishonest vehicle purchases I've ever experienced, and I strongly urge anyone considering a vehicle from Central Auto Hauss to proceed with extreme caution. -- A Customer Who Deserves Better

Oh my Goodness.. I just trade in my last Prius 2021 with 183000 miles for a 2023 Prius with 7500 miles. My Sales Consultante was John Vakili. He was a nice guy and I had all my questions responded. I high recommend.

Cilo my salesman spent 3 hours with me to make sure the whole car buying process is understood. Car fax said a previous Dmg and he showed me the exact repairs they did. I am happy and they were very transparent on everything. I buy a car every 5or 6 years and I will be at central in the further

The process went smoother than I could have expected, especially being a first-time car buyer. Thank you to everyone who made my experience great!

Got me the car I needed with a good monthly. Was very informative with any questions I had.They went far and beyond to make sure I understand my process. My second car purchases and it couldn’t be easier.

When I compare My experience with other dealerships makes central autohaus an easy and comfortable place to work with. They are an upfront dealerships with fair deals facilitated with no pressure or deception. Check them out you won’t regret it.

I purchased a used 2024 mustang from this dealership in Dallas. I live in Houston. The whole process was easy, and everyone I spoke to was friendly and professional. Since I was so far away, I sent someone to test drive. The car was great. No problems. They were up front with the car originating as a fleet car (which isn’t necessarily a bad thing). Bought the car. It was shipped to my home for free, and I could not be happier! Thank you Marcus and Asher for a Great car and great service!

Been coming here for the last 7 years and gets better every time. Appointment on time, no upselling, and keep my prius running smoothly.These guys are great with a lots different low mileage vehicles.

My coworker and I bought two cars last month. One for work and one for personal use. We are very happy with our selection. We will definitely refer others to this dealership.

We stopped by just to look at what options were available. The salesman was super helpful and no pressure at all. We had planned on a new car but he did show us a used certified one that was only a year old. Loved it and great price! Done!! We traded in our truck and drove home in a newer 4 runner!! Would definitely recommend this dealership to anyone.