Reviews
Shawn Berryman - Loose Cannon - STAY AWAY
I would not recommend because of the lack of communication between saleswoman Jane and the service department. Shaun Berryman, the manager is also a loose cannon that cannot control his emotions. He said my time was not valuable and that I would either wait or go and he was going to do nothing about it. He also gave me his business card so I can make sure to spell his name correctly. This is not how you treat customers that just bought a $20K + vehicle. Second and last time buying from Honda/commonwealth. Shaun needs some training. You can tell it’s a hostile work environment because neither Carmen, a sales manager or Jane the saleswoman wanted to approach Shaun about the issue. You can tell his ego gets in the way of the rest of the dealership from communicating when there is an issue. Jane also said they were suppose to get me right in and that I wasn’t suppose to wait. Shaun’s ego is way too big for that building, it’s a safety and customer service hazard.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Very happy with the Chevrolet Service Department.
Very happy with the Chevrolet Service Department. Worked with Jon on the service desk and technician Felix to resolve my front suspension issue!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello David, We're thrilled to hear that you had a great experience with our Chevrolet Service Department and that Jon and Felix were able to help resolve your front suspension issue. Your satisfaction is our goal, and we appreciate your positive feedback. If you ever need further assistance in the future, please don't hesitate to reach out. Thank you for choosing Commonwealth Chevrolet! Best regards, Your Commonwealth Chevrolet Team
Joyce at Commonwealth Motors!!!!! Yes!!!
AMAZING! Joyce was so knowledgeable and patient, she really made not only want to buy a car from her but also took that idea that all car sales people don't care out of my mind! Joyce at Chevy at Commonwealth Motors, you rock!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Beth, Thank you for your glowing review! We're thrilled to hear that Joyce provided you with an amazing experience, showcasing her knowledge and patience. It's wonderful to know that she changed your perception of car salespeople. Joyce and the team at Commonwealth Chevrolet, INC appreciate your kind words, and we can't wait to assist you further when you're ready to make a purchase.
Anthony Chaya was great to work with in buying a new car.
Anthony Chaya was great to work with in buying a new car. He was knowledgeable and personable. Two thumbs up!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Gary, We appreciate your 4-star review and your kind words about Anthony Chaya! It's fantastic to hear that he provided you with knowledgeable and personable assistance during your new car purchase. We strive for excellence and are always looking for ways to improve. If there's anything specific you think we can do to earn that extra star in the future, please don't hesitate to let us know. We value your feedback and hope to serve you again in the future. Best Regards, Your Team at Commonwealth Chevrolet
Hard working and punctual, they are very detailed on what
Hard working and punctual, they are very detailed on what is wrong and how much it would cost for repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, We're glad to hear you found our staff so hard-working and punctual during your visit! Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit to Commonwealth Chevrolet!
Just came in for an oil change.
Just came in for an oil change. Didn’t have an appointment but wait time was reasonable. Very courteous and got the job done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, It is great to hear everything was done quickly and to your satisfaction! Your satisfaction is important to us, so we want to sincerely thank you for choosing Commonwealth Chevrolet, INC. and we hope to see you again soon!
Process was quick and easy.
Process was quick and easy. All information was presented clearly and explained carefully. Everyone was courteous and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello BillM, Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.
Friendly and helpful service advisors went in for an oil
Friendly and helpful service advisors went in for an oil change and they had me on my way in no time also clean and comfortable waiting aria.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Poor service!
Poor service! Not recommend to anyone to service at Commonwealth Chevrolet. It’s the second time that I went to oil change and had the same problem, I was told that my service will take 45 min at 8:00 am and I left at noon unhappy and very disappointed ( note : just to oil change and change wipes).
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Great job as usual .
Great job as usual . Service was great , honest and informative . Would recommend them to anyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Andy, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!