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Group 1 Toyota Rivertown

(1,803 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–6:00pm
Sunday Closed Closed
New (706) 748-7024 (706) 748-7024
Used (706) 748-7023 (706) 748-7023
Service (706) 748-7026 (706) 748-7026

Reviews

(1,803 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota Rivertown from DealerRater.

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I love my service writer she is awesome.

I love my service writer she is awesome. She knows how to speak to people and explain things to where you understand everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Hands down the absolute best service I’ve ever had when

Hands down the absolute best service I’ve ever had when purchasing a vehicle. Kind, considerate, and willing to work with me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

The service was fast and good.

The service was fast and good. The Assistance taking of me Shrenna Wooten was Very bice and Professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Everyone is very nice and I didn’t have to wait long to

Everyone is very nice and I didn’t have to wait long to get my car serviced

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Latoya, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Have bought or leased several cars/trucks over the years.

Have bought or leased several cars/trucks over the years. Never had any issues. Recently took my Tundra in for repair. Very happy with service rep Veronica and most impressed with the technician Kyle. He was very knowledgeable and helped in making decisions for my truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

I choose to have my car serviced at Rivertown Toyota

I choose to have my car serviced at Rivertown Toyota because the service is great and the facilities are comfortable and clean. I don’t plan to go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

I schedule appointments at 8am,so I can get out soon as I

I schedule appointments at 8am,so I can get out soon as I can. Im always there waiting 4-5+ hrs to get the most simplest things done that shouldn't take the amount of time I wait. I was already there 3 hrs waiting until I finally get the text or asked if I wanted to get any other services done which were the ones I was supposed to get done anyway but one. So I just wonder what the mechanics been doing the whole time. Maybe inspecting everything idk but shouldn't take 3 hrs especially when you have computers that can tell you everything. Just my thoughts. But I always have to wait3+4-5+ hrs every time except once.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They had sincere concern about my automobile problems.

They had sincere concern about my automobile problems. I really appreciate them being concen and able to assist me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

I had a wonderful experience at River town Toyota.

I had a wonderful experience at River town Toyota.. I was helped by Tristin, he put me in my favorite car I’m very pleased.. I definitely recommend Rivertown Toyota. Thank you again Tristin.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Took 2 hours to get someone to call back about

Took 2 hours to get someone to call back about recommendations and didn’t even have the diagnosis for the reason we took the car. Did not rotate the tires and 2 tires were low on air when I left.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I’m very sorry to hear about your recent experience. Waiting two hours for a callback, not receiving a clear diagnosis, and leaving with low tire pressure is absolutely not the level of service we aim to provide. I’d really appreciate the opportunity to speak with you directly so we can understand what went wrong and work toward a resolution. Since I don’t have your contact information, please reach out to me at your convenience. Cooper Carmichael Service Director - Group 1 Toyota Rivertown ccarmichael@group1auto.com | (706) 780-4520