Reviews
i had my toyota highlander serviced today at Rivertown
i had my toyota highlander serviced today at Rivertown toyota my service representative was Roland great guy very knowledgeable and helpful
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Went to service my wife?
Went to service my wife?s Toyota for an ?engine maintenance required? notification that was popping up in her vehicle. I describe my issue to the service rep, I even told him the problem which is common in my wife?s vehicle (was telling him that?s what I needed looked at nothing else). The ?inspection? to verify my problem took 4 hours. If it wouldn?t have voided warranty I could have fixed the problem myself in well under an hour. Ontop of this they put on the part, even though I asked to be notified before any parts were replaced. Not the worst service I?ve had, but as a mechanic I myself know better than to replace a part before talking with the customer.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Misty was wonderful and helped with all my needs.
Misty was wonderful and helped with all my needs. I plan on going back to see her and taking all my vehicles to her. She was very bubbly and understanding.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Julie, thank you so much for your kind words and support! We're happy to hear that Misty provided excellent service. We appreciate your business.
Toyota is Always Efficient to the care of Vehicles Top
Toyota is Always Efficient to the care of Vehicles Top Notch Service Tech Veronica! Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! We hope you have a great day!
Went in for an oil change and an inspection.
Went in for an oil change and an inspection. The oil change was done, and the inspection showed a couple problems before they become major.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kathleen, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I feel that the inspection that was performed and
I feel that the inspection that was performed and recommended was not correct information because I took my vehicle to a well reprimanded business and was told that the information provided wasn?t correct because they did not find anything wrong with what was recommended to me
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I enjoy coming here for all my services.
I enjoy coming here for all my services. My next vehicle will be purchased from this dealership. I highly encourage all who is looking to purchase a new or used vehicle look here first!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Marieo, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Good customer service and the wait time was decent.
Good customer service and the wait time was decent. I would recommend this dealership to anyone. Feels like family. I have bought at least six vehicles over the years from them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
We were in the market for a Grand Highlander.
We were in the market for a Grand Highlander. 3 months ago we meet with Zach and asked him to hunt down what we wanted. We had very specific requirements and Zach was relentless in his search. Finally Zach was successful in that search. He called us right away and said were we good for the price as it had all we wanted. We gave him the green light and the following week our car arrived.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Aaron, thank you for your kind review; we are happy to pass along your comments to Zach here at Rivertown Toyota! We can't wait to see you again, have a great day.
Took 5 hrs to get new tires and oil change I was given
Took 5 hrs to get new tires and oil change I was given updated but just took a very long time plus I had a handle from the back seat that I asked to put back up and was told they would charge an additional $190 for labor This seemed excessive so I said don?t do that then
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your experience. I’m sorry to hear that your visit didn’t go as smoothly as it should have. Waiting five hours for tires and an oil change is certainly longer than expected, and I understand how frustrating that can be—even with updates along the way. I also want to apologize for the miscommunication regarding the tire rotation and the quoted labor cost for reinstalling the rear seat handle. We strive to be transparent and fair with our pricing, and I regret that this came across as excessive. Your feedback is important to us, and we’re committed to improving. If you’re open to it, I’d appreciate the chance to speak with you directly and see how we can make this right. Please feel free to reach out to me at the information provided below. Cooper Carmichael - Service Director Rivertown Toyota | ccarmichael@group1auto.com