Reviews
dishonest and deceptive
SHADY business practices. BBB rating based on response to complaints. NOT based on service or quality. Sells unsafe vehicles. Warranty useless as they don’t respond or make verbal promises with no follow through. Hurry up tactics upon contract signing. BEWARE. They are misleading and untruthful. Get everything in writing. DO NOT PURCHASE without your OWN inspection before signing. Wolves in sheeps clothing. Definition of used care salesmen.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
we have no record of who you are. This is not how we operate. If you want to call me on my cell phone so I can get more infor call (203) 981-5558
Great experience
So i walk into sound auto and was greeted by my salesman Angelo. He is the best hands down. He was committed to putting in my car that i wanted so desperately. He promised me that he is gonna get me that car.He did just that! The very next day i got the call..And he helped me in every possible way to direct me through things.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ask for Angelo
Angelo provided outstanding customer service..he is an expert in the car industry business. There was no pressure. He allows the customer to ask questions, he listens, and offers the best options available. Easy in and out with getting the necessary paperwork completed. There is no negotitating on the price however, the car you leave with is a great value due to the service and detail provided in getting it ready for the customer. Another plus is the lifetime warranty on the engine and transmission!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Car Buying Experience
Kelsey did an amazing job working with me through the car buying experiences. He was very knowledgeable and worked with me through all the questions I had. I ended up purchasing a car and was an easy hassle free process all the way through the end. Definitely go see Kelsey if your looking to buy a car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Couldn’t be happier with the sales team
Kelsey couldn’t made the process any faster or easier. What an advantage to be able to get top dollar for your trade and a great deal on any one of their high end cars. I will be back for sure
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Do Your Research
Got a good car but not a good experience. They really don't budge on price (tell you its because of their "fair price" guarantee) and then they whack you with fees. Better deals and dealerships out there.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
This was really worth me taking my time off when m
Hey I'm enjoying my 2018 sonata it's not a yeah have a good time it's a good time um I had the car from the dashing you get out of it I said oh I'm gonna buy that carpenter's guy a angel thank you for waking me up I'll see you had to call 4 months now and still running great don't bring great I will recommend anybody to go to and get a car thank you so much try it of
- Customer service 5.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing service
Angelo is amazing!! I bought my second car with Angelo!! He’s truly the best!! I love my new Audi A3!! I will definitely refer family and friends to sound Auto!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good Buying Experience
Overall good experience, quality cars, helpful sales team Thx Angelo and Carmin/David in finance. Shopped the best rate and build package that worked for me. Very satisfied with my 2018 Jeep Grand Cherokee Overland. Pricing very fair including lifetime powertrain warranty. Would recommend A++++
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
angelo
Angelo was so helpful throughout the process with all paper work and helping us to get our dream car. I recommend him and the team of sound automotives.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase