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Lubbers Ford, Inc

(363 reviews)
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2017 consumer dealer award

Reviews

(363 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lubbers Ford, Inc from DealerRater.

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Very good

A very good place to buy a car or truck, there is no pressure to buy and i would recommend them to anyone that is looking to buy a car or truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business, and for taking the time to review!

Wonderful Service, Great Staff

I'm a first time new car owner and Curtis and the whole Lubbers staff were very welcoming and wonderful. They worked with me to find the right vehicle for me and were kind enough to take the time to explain the finance side of things. My family has been buying cars from Lubbers for years and I wouldn't dream of going to any other place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Only place I'll buy a car from.

I highly recommend Lubbers in Cheney. The first time I went there my 12 year old car had completely died, 200,000 + miles, I'm a single mom, didn't have much and my credit wasn't that great. They gave me a chance and didn't make me feel like less of a person, when another car sales place said I would have to put 8 grand down to buy a used car from them that was being sold for 10 grand. Lubbers put me in a good vehicle with a good price. I recently traded that vehicle in a few days ago, I told them what I wanted and buy the time I walked in the door they greeted me at the door, all of them, I was overwhelmed and stressed for my vehicle transmission was giving me fits and didn't want to pay to fix it so Lubbers put me in a brand new vehicle, that was stress free going through paperwork, tour of my new vehicle and for a good price. They are very helpful and very nice and I will always get my vehicles from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, as well as your repeated business!

Awesome experience!

This was by far one of the best experiences I’ve had thus far! Trent didn’t treat me like just a female that didn’t know anything. Was helpful and nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Service, no hassle

I went to Lubbers just wanting to look at a truck. I was not in the market to buy but because of the great service I was able to find a great deal and ended up buying my dream truck! After going to a Ford dealership in Wichita I was pleasantly surprised by the experience at Lubbers. We will definitely return for our next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear it! Enjoy your new truck!

Above and beyond!

Worked with Curtis Lubbers, could not have been easier or more helpful. Continues to find us more rebates even after we agreed to buy the truck. Tommy made the financing aspect a breeze. Great experience from start to finish. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ryan helped me get out of the rental fast

My insurance was not paying for the rental and I was wanting to stop paying for rental as so as possible. Ryan found the car like I had just totaled.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Went out to buy a truck and received expert advice.

I went to purchase a particular model of truck and then after Chris weighed in my wants and needs, we decided I was barking up the wrong tree. He introduced me to a truck that filled all of my expectations and he went deep into his pockets to secure a fair trade in price for my former auto. He also advised me in waiting a couple of days before we sealed the deal because he speculated that a more generous rebate may soon be coming from Ford. IT DID! It was almost as if Chris was working for me instead of the dealership. Please make sure Ou see Chris when shopping at Lubbers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear it! Thanks for taking the time to review, and enjoy your new truck!

Lubbers is the most professional and genuine car dealership

You don't feel inferior at Lubbers. I have purchased two cars from them and have recommended them to anyone who is looking for a car. I don't have the best credit rating and I know this but was treated like I had superb credit. Makes car shopping much less stressful. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to review! We want to earn your business every time and appreciate the trust you place in us!

Excellent Service

Mark stayed late just to help us out. Will definitely be doing business there in the future. Great experience like always. Love my new Chevy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad to hear it! Thanks for the review!