Reviews
Write a reviewRude, shady and more
I went there to look for a car for my daughter and wakes up to the (I believe one of the owners) he shushed me off by waiving his hand telling me to keep going bc he was arguing in the phone(with probably another unhappy customer). As I walked back to the office a lady had came back from a test drive or came back with a car she just purchased, the mechanic and the other salesman said “what the xxx does she want now” So save your self the time and hassle n don’t go here. I heard it for myself! They not good ppl
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Disappointing
I bought a car in May of 2020 from this dealer. After 4 months, the car had a major engine failure. When I took it to a trusted mechanic, they said there were other problems with the car (control arms, tires, etc.) and were surprised it passed inspection. The total repair was to cost $5.5k, so car was junked. I accepted and agreed the dealer had no legal liability. But I was disappointed in the quality of the car that I bought, nonetheless. Would recommend anyone who purchases a vehicle from this dealer get an independent mechanic to go through the car within the first month of purchase.
- Customer service 2.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
SCAMMERS!! DISHONORABLE!! CON ARTIST!! FALSE ADVER
I was emailed that the Mercedes GLK350 was still available at the listed price of 9,495 at Top Quality Auto and to contact Courtney for an appointment to test drive the vehicle due to covid-19. I contacted Top Quality Auto sales and confirmed the car was available for that price and I would get a call back for a test drive... I also called and left a message. I decided to go by the dealership and attempt to test drive and purchase the car. Upon arriving I looked around and decided the Mercedes was still my favorite at which time I explained to the salesman whom I was, about my inquiries and test driving the vehicle. Now again I viewed the vehicle online for 9,495... got confirmation before arriving at the dealership that the car was available for 9,495, upon arriving at the dealership the price on the paperwork in the window listed the price as 9,495. While checking my license for the test drive the salesman replaced the paperwork in the vehicle window with a new one that listed the price at 10,495!!!! I tried to explain all I had was the 9,495 and sales tax and registration etc... and asked if they would honor the price they stated on the phone and online and the posted price upon my arrival I had the cash in hand but was refused. I was told the price was changed the day prior and non negotiable, yet the paperwork m online numbers weren’t changed! He said he wanted to put new tires so I asked if I took the car as is would he honor the price posted when I stepped on the lot n asked to test drive the car but again was refused. I’m a single hard working mother and it’s really sad that you would swap out the price like that n knowing that’s what happened refuse me any decency like myself and my money are any less than the person that came before me or after me that was able to buy the vehicle they were looking at online or in the lot for the price it was listed for and possibly less. How often do you hear about someone going to the dealership with cash and the dealer jacks up the price on the car when ur coming with straight cash and no financing. That’s when you’re expected to get the best deal!! Wonder if it’s cause I’m a woman who came alone that u wanted to bamboozle me or a colored woman 🤔🤷🏽♀️ it had to be something and the lady and gentleman there while I was were offered the price on the car so care to advice me what made me a walking target 🎯
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mr john
Do not buy from this lot he sells lemon cars I bought my car in oct and had to pay for a bunch of repairs not reported I have reported them to proper authorities to get this business closed
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi John, as you mentioned in your review, you purchased a vehicle in October 2018. And had absolutely no issues until recently when you called us to state your 'turbo blew'. Unfortunately you were notified that your warranty expired and I was not able to cover the cost because the purchase was 10 months ago. We tried to work with you, however you called the dealership 52 times and repeatedly screamed and used profanity and threatened us with violence. We were professional and kind through-out this ordeal. We were willing to refer you somewhere to help with the cost of fixing whatever issues you were having. We did not sell you a 'lemon'. We always try to accommodate our customers, even after purchasing. I apologies you were not satisfied. However, we can not cover costs of a vehicle 10months after purchasing. We do offer extended warranties, beyond the limited Massachusetts warranty that came with your vehicle. You choose not to purchase the extended warranty, and unfortunately are now faced with paying out-of-pocket expenses. We have exhausted all attempts at communication with you. Again, I apologies we can not cover the cost, but are willing to refer you elsewhere.
Shopper from Brockton
This dealer ship is the best , looking for a used car just go to TopQuality Auto Sales. I recommend Top Quality Auto Sales to everyone whos is looking to buy a used car .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful experience!
I came across Top Quality Auto sales on the Facebook Marketplace where I was searching for a minivan. I found what I was looking for at Top Quality Auto Sales. The owner, Ata, was very personable, helpful and honest. He answered all my questions and gave me the information I was looking for. Purchasing my van went very smoothly and easily. Ata’s no pressure sales made buying my car an enjoyable experience. I highly recommend checking out Top Quality for your next car purchase. Thanks Ata! I love my van!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
best customer service ever
i m christopher key, i bought a 2009 328xi ,frome there the salesman chris is so freindly and patient he answered all my questions and helped me a lot in my choice ,i was in between the bmw and a mercedes c class300 ,great experience very nice people big choice of cars very well maintained...i love that place.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
good customer service
Bought 2011 S class from these guys for 5k less than anywhere else, came back with a small issue they said they would take care of it and they did. they know their cars
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
