University Volkswagen Audi Seattle

Customer service and communication was excellent. Attention to detail on interior cleaning was excellent. Summer kept me informed and help me make informed decisions.

They got back to me almost immediately on my inquiry, and were very accommodating of my schedule. I didn't feel pressured into anything, and they even stayed late to wrap up the paperwork.

Awful. They did not post a price online and I asked them to follow up with me when they landed on a price. Never heard from them. I guess they really don’t care about selling cars.

Please explain your complaint in detail: In 2021, I purchased a new VW Jetta from University VW. This made the 3rd purchase from this dealership and have owned nothing but VW my entire life. One day after this purchase, the battery on the car was faulty and had to be replaced. Two weeks later tire went flat and was told it was not properly put on the rim. two months after that, the rear view mirror fell off the window. In between these issues my car warning lights continued to fire off for no reason. I complained to VW and the Lemon Law division for the State of Washington and was told "all cars have issues at first"?? After taking the car in, nothing jumped out as the issue and the car was returned. Around about January or February, all the emergency lights and messages continued to fire off. Took the car in and VW had it for 3 months because although they saw errors it was not pointing them to the ISSUE. So a lot of spaghetti was thrown at the wall and the one piece that stuck was the piece they refer to as the brains of the car. This was not a solution but a guess. VW Customer Care offered me $2000 for my troubles and they would continue to work on the car until the warranty runs out. Again, $2000 for my troubles but only $2000 should my car fail and put me in a critical situation and VW was comfortable putting me back in a dangerous vehicle. I was put back into my car 2 days ago, I started my car up and my warning lights began to fire off, my car reported that my engine was running when it wasn't and the engine was reporting 3000 rpm. (got a picture of errors). Called Ian at University today (8/7/2024) and asked what VW was planning on this issue and he stated the car is not a lemon, they will address this issue and try to resolve. Keep in mind, I have had these electrical issues since April 2021, on and off again until I took the car into VW in Feb 2024 until April 2024 and again, now. However, the last time, I was told the error did not tell them where to look , so they replaced the brain of the car and HOPED that would fix it. But two days ago the issues came back. Why would VW want to put me in a car they know is not safe? Why are there no protections for consumers when a business simply has to draw out the clock? Why does the state allow businesses to delay delay delay and allow businesses to put consumers in potential danger.

Top notch service from Jon Pollock. He made the buying process so easy and personal. He understood what I was looking for and had a great attention to detail. We’ll keep going back and refer friends and family.

I was on a waiting list for about 9 months for my new Golf R. While I certainly appreciate University VW keeping me on the list and notifying me of an inbound vehicle, I didn't appreciate being charged more than MSRP as I know I could have found a vehicle elsewhere in the US for MSRP, but in the end, it was much easier to buy locally, and I don't have any regrets about my purchase as it all went smoothly. In the four months I've owned my Golf R it has been flawless.

Our Tiguan needed a quick addition of window washer fluid and tire pressure check before our road trip. Bailey Decker and DJ were very supportive and professional in seeing that our car was serviced. Thank you!

I lost my key. I went to a locksmith first, who led me on for 3 days before admitting they could not program the key they made to my car. I brought my car and the freshly made key to University dealership. They told me I need to order a factory key and it would take 5-7 business days. They were able to get it in 2 days and immediately programed the key to my car! In addition gave me a complimentary check up. They were so quick and friendly overall. Not having a car was so stressful. Their quick and friendly service was so appreciated! They have my future business!

I purchased my 2019 Volkswagen AllTrack in May of 2020… to date it has spent 6+ weeks in Service (yes… it is met the criteria of lemon law). Volkswagen does not seem to understand there is a worldwide pandemic going… and that King County has yet to make it fully into phase 2 of reopening. There are those Trump based Covid Deniers out there… and this dealership is part of the problem. They seem to find it perfectly acceptable to continually send me out in a car that breaks down on the freeway… on the way to the grocery store… trying to make a living during these trying times. They seem to find it perfectly acceptable to put me and my family in harm’s way to economize corporate profits despite my health, safety, science, and public health. Imagine yourself… stuck on the freeway… car broken down… your children in the back… for a good hour… dealing with tow truck drivers climbing through your car without a mask… and then loading everyone in an Uber… praying no-one gets sick. Now imagine having to do this day after day… for weeks on end… every time your car has been released from dealership (again… and again… and again) … the constant stress of not knowing you’ll be able to make it to your destination safely. Now imagine having to deal with the Volkswagen Customer Care team… you’ve seen those video’s of Trump officials telling you to drink Bleach and get back to work… and send your kids to school… denying there’s a global pandemic… this will be your experience… it’s like Trump press conference… and you’re the one trying to get a straight answer. This will be your life. The 0% interest looks good now… the blow to your pocketbook… personal safety… and health… will last for years! Buyer be aware… they will economize the life of you... you family and your friends in order to not meet their legal obligations.

Basically the quality of work is worse than negligent. They are friendly but have no idea what is going on in service. I went in for radio code and ended up eventually towing my car somewhere else with a window that would not roll up and no start issue they told me would cost 900 dollars to diagnose. My mechanic found that they pierced a wire testing and broke the glow plug connector in the process of doing my glow plug recall update. They didnt take any responsibility and told me my old car had electrical issues when it was there xxxxty job that caused the issue. The glow plugs still dont work. They cost me 900 and 6 weeks with no car because they dont know what they are doing. DO NOT TAKE YOUR CAR HERE.