Group 1 GMC Rivertown

Contact this dealership for service. First time, great customer service, I explained what was going on with my vehicle, that it needed to be towed. It was.. I was asked to call when vehicle was on the way. Communication was open, explained and constant. I will use this dealership in the future for my service needs. Job well done.

Syera was helpful with every step of the process. Overall I recommend everyone this dealership.

The buying process was great and Adriana was the best really knew her stuff and didn?t rush me trying to make a decision on the truck.

I have had my 2017 GMC Sierra 3500 serviced at Rivertown GMC for three years and they always do a great job, my truck is returned in the same condition I dropped it off in, and I drive away with zero issues every time! You will not be disappointed having your vehicle serviced at Rivertown GMC!

I?ve always received great service at Rivertown. Service members are consistently courteous, knowledgeable, trustworthy, and the service is timely. I will continue to recommend Rivertown GMC!

Everyone was friendly and polite, outstanding service so far, waiting for the 3 oil changes. Sales team were very efficient and quick to please. Good inventory to choose from

Mike is one of best service provider at GMC Rivertown. There wasn?t a single question he couldn?t answer and was very polite and professional

Absolutely TERRIBLE customer service. Cant begin to explain how clueless these people are. I had nothing but issues from the time I dropped my truck off. My back up camera needed to be replaced so I made appointment and dropped truck off. They NEVER call you abt status so I called...they said truck is finished but having issues getting in touch with Zurich abt the warranty. I called back 4 hours later and said yall are about to close havent heard back. Same old run around so I go to pick my truck up 20 mins before closing and the technician havent heard anything. I told him my deductible was $200 bc we called when I was in there couple weeks prior to Glynn Smith in Opelika where I bought truck. They were able to look up in the system within minutes. Im standind there for 20 mins telling the guy to just call Glynn Smith bc Zurich had him on hold literally all day. So couple mins before closing he finally calls Glynn Smith and boom what do you know...they were able to tell him. They wont listen AT ALL. Not to mention when I go to drop my truck off this same guy says he will be with me in a few minutes while im standing there listening to him talk about fishing and other nonsense to someone. I finally say can I just drop my truck off thats all I need. Yet im still told to hold on a min. I think he knew I was about to lose my cool so he finally ends this small talk with his buddy and helps me. You got to be kidding. So all of this and come to find out that after making arrangements to pick my truck up they either didnt install the camera correctly or at all bc it still doesn't work. I drive back up there and catch them before they closed shop and asked the guy did they even inspect or check to see if it was working and the guy "with a straight face" says yeah I maybe should have checked it out but I didnt. REALLY???? So now they want me to inconvenience myself AGAIN bc of their complete lack of accountability and work effort. Had a bad experience the 1st time when I brought truck for recall and gave them another chance. This second time I almost lost my xxxx after holding my truck all xxxx day bc they didnt do what I told them to find out QUICKLY abt my warranty deductible. Then for it not to even be installed. They are lying hustlers trying to sell you on everything else but doing what you brought vehicle in for. I will be posting reviews on all social media platforms going into even further detail about how clueless and unprofessional the SERVICE dept is in Columbus Ga. The absolute worst experience I have had in any customer service setting by a mile.

The dealership made it very easy and made us very comfortable with our purchase. Everyone there is friendly, particularly our salesman, Nate and the manager Kevin. We are very satisfied with our purchase in service.

The dealership is very convenient for me,plus the staff is always very professional and the dealership is clean