Bloomington Normal Auto-Mall

I nevered went to this Dealership but was interested in the Cadillac Escalade they had for Sale? If someone from the Dealership would contact me maybe we could work something out

Great team! Had the privilege of working with Kelsey Phelps on a trade in. She was extremely helpful, patient, knowledgeable and most importantly - she didn’t put any pressure on me to get a deal done!!!

After searching for our perfect car/suv for a while, we ended up meeting with Patrick Snyder and chose a 2017 Cadillac XT5 and couldn’t be happier with his service and our new to us suv. If you’re in the market for a new/used car/truck/SUV, I encourage you to go see Patrick and get a deal like we did!! Thanks again for making it easy.

I would stay away from this Mercedes dealership!!! I drove 4 hours with a check in hand to purchase a very expensive used convertible 2020 Mercedes e amg which was certified cpo. I was told the car was in mint condition and had Annie the salesperson check it out personally before we drove 4 hours. When we got there we noticed the bumper was protruding out where it meets the side fender and it was hanging out one inch from the bottom of the car. The dealer clearly knew this because the pictures they used on cars.com did not show the issue but when you get down there you could clearly see the bumper was loose and a piece broke off. They claimed it was from a car wash. The bumper had pulled off from a cement parking curb or it bottomed out from a low driveway. Either way, the car was damaged. The certification report listed the bumper was fine. I had a check to purchase the car and the dealer said they would not fix the bumper that was hanging off low on this $50,000 Mercedes 2020 convertible. To make matters worse, we test drove the car and both the passenger and driver side windows whistled loudly as we drove. Again, Annie and the sales manager refused to do anything to fix the issue before we bought the car. They also were agitated that I even suggested it was thier responsibility to fix this certified CPO car. Don't waste your time dealing with these people as the cars they are selling as Mercedes certified are not living up to the Mercedes certified standards. I strongly advise you to stay away from this dealership and Annie and her sales manager.

This dealership is outstanding. If you're interested in a car from them, make sure to ask for sales rep Joe Rappa. He will treat you right. He is courteous, honest and a pleasure to work with!!

Super positive car shopping experience. Did not feel stressed or pressured at all, which was nice. ended up taking a car home the same day we came in.

Mike Elliott was our sales rep and he was 5 star excellent. Paperwork was completed on time and the sales process was as smooth as it could have been.

Great customer service with Kelsey, she was responsive and helpful throughout the process. It was a great experience!

I had extremely disappointing experience with this dealership and would strongly advise others to steer clear. 1. During a maintenance visit, they recommended replacing my wiper blades but didn’t have the parts available. I paid in advance for them to order and ship the blades to my address, yet they never arrived. No follow-up, no accountability. 2. I scheduled an appointment to test drive two specific cars. When I arrived, no one seemed to be aware of the appointment. One car was parked right outside but according to salesman was longer available, and the other vehicle was took by their manager and was "not present" at the dealership. It was as if my appointment had been completely disregarded. 3. I booked yet another appointment to see a car I was seriously interested in and as I learned how they might do this time I requested an email confirmation, which they provided. I went there only to be told by the salesperson that the car had been sold an hour before I arrived. Clearly, they had ample time to notify me, but instead, they wasted my time and energy. The lack of organization, communication, and basic courtesy at this dealership is astonishing. I wouldn’t recommend anyone waste their time here.

Easy straight forward buying experience. Michael was knowledgeable and friendly. Quick to respond and answer any questions.