Reviews
Everything so far is great. The services and the workers are helpful and and nice.
Everything so far is great. The services and the workers are helpful and and nice.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I have used Dick Smith for 20-years for my auto and auto servicing needs. My experience has been OUTSTANDING!!!!!!!!!!!!!!!!!!!!!
I have used Dick Smith for 20-years for my auto and auto servicing needs. My experience has been OUTSTANDING!!!!!!!!!!!!!!!!!!!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Went for an unscheduled oil change and I was out within an hour. Friendly staff and great waiting area.
Went for an unscheduled oil change and I was out within an hour. Friendly staff and great waiting area.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone was friendly and knowledgeable. I was kept up to date during the servicing. They washed my car. Thanks.
Everyone was friendly and knowledgeable. I was kept up to date during the servicing. They washed my car. Thanks.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It took 7 weeks to get the car fixed. That says it all. Much of the fault might have been delays on the part of the insurance company -- State Farm, but communication and follow up from the dealership was very poor. The service agent was very nice but follow-up was a big, big problem.
It took 7 weeks to get the car fixed. That says it all. Much of the fault might have been delays on the part of the insurance company -- State Farm, but communication and follow up from the dealership was very poor. The service agent was very nice but follow-up was a big, big problem.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Professional and helpful. I was able to get the service I needed and the staff was helpful and professional. Everything is way too expensive, however!!
Professional and helpful. I was able to get the service I needed and the staff was helpful and professional. Everything is way too expensive, however!!
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- Buying process
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Great customer service! Greeted and welcomed by service center employees, and they took care of the repairs and service in less time than I expected.
Great customer service! Greeted and welcomed by service center employees, and they took care of the repairs and service in less time than I expected.
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service was great. The wait time was excessive for an appointment. I thought an appointment meant you would be serviced upon arrival.
The service was great. The wait time was excessive for an appointment. I thought an appointment meant you would be serviced upon arrival.
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- Buying process
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
I would think getting your vehicle checked out requires preventative maintenance and for it to be hooked up to the computer and clear out any errors. I shouldn't have to wait for an engine light to come on or pay $400 to clear a code so the AC would work. This review is not the service advisor its a business overall review.
I would think getting your vehicle checked out requires preventative maintenance and for it to be hooked up to the computer and clear out any errors. I shouldn't have to wait for an engine light to come on or pay $400 to clear a code so the AC would work. This review is not the service advisor its a business overall review.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Katrina was outstanding and assisted with the problem with the power steering situation. The area was clean and nea5.
Katrina was outstanding and assisted with the problem with the power steering situation. The area was clean and nea5.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair