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Dick Smith Nissan of Columbia

(460 reviews)

Reviews

(460 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dick Smith Nissan of Columbia from DealerRater.

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Katrina is a friendly, professional, and respectful service department representative. She explained everything I needed to know about my car repairs. She answered my questions without hesitation. Kudos to Katrina for always keeping me informed.

Katrina is a friendly, professional, and respectful service department representative. She explained everything I needed to know about my car repairs. She answered my questions without hesitation. Kudos to Katrina for always keeping me informed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealership was clean and welcoming. Jess Dease was extremely helpful and did an excellent job of keeping me informed.

Dealership was clean and welcoming. Jess Dease was extremely helpful and did an excellent job of keeping me informed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Thank you for taking care of my - the service was excellent and my service advisor was amazing-I love the customer service every time I bring my vehicle in- Thank you !

Thank you for taking care of my - the service was excellent and my service advisor was amazing-I love the customer service every time I bring my vehicle in- Thank you !

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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3 visits to resolve an issue and still needed another visit due to waiting on parts

3 visits to resolve an issue and still needed another visit due to waiting on parts

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
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My service assistance Rick was helpful, honest and explained what would be completed on my vehicle. He was clear in his explanations as he spoke to my husband and me.

My service assistance Rick was helpful, honest and explained what would be completed on my vehicle. He was clear in his explanations as he spoke to my husband and me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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The customer advisor, Rel and checkout cashier representative, Mia were very friendly and professional. The Multi-Point Car Report was very detailed and helpful.

The customer advisor, Rel and checkout cashier representative, Mia were very friendly and professional. The Multi-Point Car Report was very detailed and helpful.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
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My first experience with the service department was just as great as my first experience with Dick Smith Nissan during my purchase. Customer care and quality service are in abundance here.

My first experience with the service department was just as great as my first experience with Dick Smith Nissan during my purchase. Customer care and quality service are in abundance here.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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My service assistant was very helpful and totally honest with me. It was a pleasure working with her.

My service assistant was very helpful and totally honest with me. It was a pleasure working with her.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Good and Fast Service with polite knowledge staff. Receiving same day service was absolutely GREAT!

Good and Fast Service with polite knowledge staff. Receiving same day service was absolutely GREAT!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Clean installments and great service. Great service people that surround us on getting my car fixed.

Clean installments and great service. Great service people that surround us on getting my car fixed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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