Winnsboro Chrysler Dodge Jeep RAM

This is a horrible dealership to go to. The service manager, Billy Smith, and service advisor, Pamela Lighten both have HORRIBLE attitudes. I had to have my suv serviced there and they charged me 2 hours for a service that probably only took 30 minutes. But I understand that some mechanics like to take advantage of people. After calling back, Billy let me know that no matter how long it takes a service to be performed, they will use the time that is in a system. He used the example that if a doctor only spends 10 minutes in surgery, you don’t complain about the price. I explained that doctors don’t charge for labor by the hour. Billy hung up on me when I told him about his attitude and Pam’s attitude. Also, while I was standing inside getting ready to pay, several people came in with complaints, one of which said she bought a used car from there and had not received her tags and it had been more than 60 and she was having trouble getting them to assist her. Though I don’t live in Winnsboro, I would suggest no one ever go here. They have no idea of what customer service is.

They had my Jeep for over 2 months to do a warranty tear down .We had to call multiple times to check the status of the tear down. Only to get the same answer waiting on warranty to let them know what they wanted them to do.I had constant communication with my warranty provider. I came to the conclusion they were lying. I contacted my warranty provider and was on the phone with them and did a 3 way call to have them lie to me about who they were laying them blame on. After that they had what I was waiting on for almost 3months done in 2 days and still had to pay them almost 900 dollars for poor service and a cigerrete burn in my seat and the smell of one. That hurts the resale value If I ever decided to sell or trade.

Shelby my was my wells person. She went out her way to help me pick a truck and have it delivered to me. But far as the maintance shop goes. They do not check vehicle out at all. The truck I bought had a blown rear main seal on the engine. That wasn’t an over night thing that happens. Ms Shelby amd ms Codi went out there way to have another truck sent to me and get the one I bought too be fixed. So ms Shelby amd ms Codi deserves a 5 star.

Nancy made the buying process super easy for me, way easier and quicker than the last couple I’ve bought. She went out of her way to make sure I was satisfied with the vehicle before I signed, researched it for me to be sure I was getting the quality that she prefers for her customers, and had me in and out in all total, about an hour. Got me to the monthly payments I needed and was able to help me look at the big picture of owning a vehicle and building myself back up. She didn’t push me to buy anything, just gave me the details and advice I needed to make a sound, informed decision.

My best friend, Kathy Dean, recommended Aislinn Walker to me for my purchase. I am so thankful that I followed through and used Winnsboro Dodge to buy my car. Buying my car was such an easy process! I will send all my friends and family to them in the future!!!

This is the worst dealership I’ve ever dealt with!! Horrible service. I live out of state and they said that they would send all the necessary paperwork to my local DMV so I could register my car, 5 months later they still have not done it. The salesperson promised me that I would be part of the Jeep Wave program, giving me free oil changes for 3 years, and this was a lie too. They never submitted that information either. Don’t waste your time with these incompetent ingrates.

The service depends is inefficient and incompetent. A friend’s Jeep was in the shop for over a month, when he was told it would be two weeks. I went to pick it up for him, when they called and said it was ready. It wouldn’t start in their parking lot. They are now moving vehicles ahead of it to work on.

Takes them forever to pay your trade off and when you call they tell you one lie after another.Sales lady was very helpful and finance manager was very nice

Sheila is great will take the time to spend with you for whatever it takes and will explain all the new warranty on the new vehicles

I’d like to acknowledge my experience @ Winnsboro Doge. I went looking at used vehicles and met Thomas Flint. During my visit I found him to be so friendly and knowledgeable , as a female that’s not always the treatment I’ve received. Thomas made my visit so pleasant and easy, I couldn’t ask for better service. Thank you for your time , I will be back and will refer my friends to you soon. kimmi_C007