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Jeffrey's Auto Exchange

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (47 reviews)
2019 consumer dealer award
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2019 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (47 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jeffrey's Auto Exchange from DealerRater.

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Guys was nice to work with worked with me on vehicle as a

Guys was nice to work with worked with me on vehicle as a had little income to none very clean. Respectfull everything on the truck was functioning good older truck was happy on it would recommend thanks guys

Guys was nice to work with worked with me on vehicle as a

Guys was nice to work with worked with me on vehicle as a had little income to none very clean. Respectfull everything on the truck was functioning good older truck was happy on it would recommend thanks guys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Shady business stay away!

Shady business stay away! Overcharged for a Dodge charger they justified the higher price with the extras it was supposed to have. Most do not work. They hid a lot of problems and made sure when I did the test drive I never got the car over 45 mph. A bunch of issues came up the day I drove it off the lot. They wouldn't reply to me for 3 days. Their little coverage they offer covers nothing. I've put a few thousand into a car that was already over priced. Avoid this place!

Shady business stay away!

Shady business stay away! Overcharged for a Dodge charger they justified the higher price with the extras it was supposed to have. Most do not work. They hid a lot of problems and made sure when I did the test drive I never got the car over 45 mph. A bunch of issues came up the day I drove it off the lot. They wouldn't reply to me for 3 days. Their little coverage they offer covers nothing. I've put a few thousand into a car that was already over priced. Avoid this place!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Trustworthy?

I have purchased 3 vehicles from Jeffries. First 2 got great deals with minimal extra work that needed done after purchase, which I understand comes with purchasing used vehicles. One I actually still own after 11 years. Staff is friendly and seem pretty knowledgeable about what they sell. The 3rd I just bought tho had many underlying conditions that were not addressed and only after a month of owning am looking at an additional $1000.00 in repaires. One issue was addressed when I test drove it. Dealer has it inspected said everything was ok. 2 weeks later I'm replacing a control arm. Now I am having erratic behavior from instrument panel. Local mechanic found 12 codes related to BCM module. Now that needs replaced.This is on a 2015 Silverado with 170,000 miles that I paid $15000.00 for. Not real happy about this purchase and definitely would recommend others to make sure you know before you buy and keep your options open to other dealers.

Trustworthy?

I have purchased 3 vehicles from Jeffries. First 2 got great deals with minimal extra work that needed done after purchase, which I understand comes with purchasing used vehicles. One I actually still own after 11 years. Staff is friendly and seem pretty knowledgeable about what they sell. The 3rd I just bought tho had many underlying conditions that were not addressed and only after a month of owning am looking at an additional $1000.00 in repaires. One issue was addressed when I test drove it. Dealer has it inspected said everything was ok. 2 weeks later I'm replacing a control arm. Now I am having erratic behavior from instrument panel. Local mechanic found 12 codes related to BCM module. Now that needs replaced.This is on a 2015 Silverado with 170,000 miles that I paid $15000.00 for. Not real happy about this purchase and definitely would recommend others to make sure you know before you buy and keep your options open to other dealers.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Highly rated

My Husband and I recommend Jeffreys dealership highly. They were honest and treated us right on our trade in we would deal with them again.

Highly rated

My Husband and I recommend Jeffreys dealership highly. They were honest and treated us right on our trade in we would deal with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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DO NOT TRUST THEM

BUYER BEWARE!!! DO NOT GO to Jeffrey’s Auto in Scottsburg Indiana!!! I purchased a 2014 Chevy Cruze from them and less than a week later it already had to be put in the shop due to the engine overheating. Since the first initial fix it is now having more problems and is having to be towed back to the shop. (This is not the auto shops fault). The warranty that came with the car only paid for about half of the issues and I had to pay out of pocket over $500. This place gives off the kindest vibes when purchasing the car they even send you home with a bible but do not let it fool you. I tried to call Jeffrey’s back and explain the situation only to be told it’s not their problem anymore. They were rude and hateful. I have also since then came across others who have purchased a car from them and experienced similar issues! I am young so I guess they thought they could take advantage of the situation🤷‍♀️

DO NOT TRUST THEM

BUYER BEWARE!!! DO NOT GO to Jeffrey’s Auto in Scottsburg Indiana!!! I purchased a 2014 Chevy Cruze from them and less than a week later it already had to be put in the shop due to the engine overheating. Since the first initial fix it is now having more problems and is having to be towed back to the shop. (This is not the auto shops fault). The warranty that came with the car only paid for about half of the issues and I had to pay out of pocket over $500. This place gives off the kindest vibes when purchasing the car they even send you home with a bible but do not let it fool you. I tried to call Jeffrey’s back and explain the situation only to be told it’s not their problem anymore. They were rude and hateful. I have also since then came across others who have purchased a car from them and experienced similar issues! I am young so I guess they thought they could take advantage of the situation🤷‍♀️

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Stay away

Stay away. Car lot mechanic’s error lead to my cars engine failure. Gave them the opportunity to do the correct thing, being so Christian and all, but they chose not to. I will be contacting an attorney.

Stay away

Stay away. Car lot mechanic’s error lead to my cars engine failure. Gave them the opportunity to do the correct thing, being so Christian and all, but they chose not to. I will be contacting an attorney.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Unprofessional Business Experience

Was a 5 star experience up until I showed them another car that was a better price and lower mileage. They brought out the guy I has to talk to to discuss price. I showed him the listing from Tom Gray auto in Louisville. Before he even looked at the listing, he stated it wasn't as nice as there's. Well, I have visited both lots and can vouch that they were both in great condition. When I stated that he stormed off pouting and said "we're done here!" The most unprofessional business transaction I've ever been through and I'm 40 years old. I'd urge anyone reading this to look elsewhere to purchase a vechicle.

Unprofessional Business Experience

Was a 5 star experience up until I showed them another car that was a better price and lower mileage. They brought out the guy I has to talk to to discuss price. I showed him the listing from Tom Gray auto in Louisville. Before he even looked at the listing, he stated it wasn't as nice as there's. Well, I have visited both lots and can vouch that they were both in great condition. When I stated that he stormed off pouting and said "we're done here!" The most unprofessional business transaction I've ever been through and I'm 40 years old. I'd urge anyone reading this to look elsewhere to purchase a vechicle.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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JD From scottsburg indiana

So I bought a car here staff was mostly friendly except for an extreme sense of narcissism coming off every person in that place. And not only that they withheld information about the cars they sell real scam artist at work.

JD From scottsburg indiana

So I bought a car here staff was mostly friendly except for an extreme sense of narcissism coming off every person in that place. And not only that they withheld information about the cars they sell real scam artist at work.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Don't buy from this place

We were lied to, then told that we imagined what we were told and that "cars break down" . The man who talked to use like to use the word hon, while making it clear to me he thinks I am to dumb to understand his slimy remarks. Don't trust them, they use God's name to appear like good honest people!

Don't buy from this place

We were lied to, then told that we imagined what we were told and that "cars break down" . The man who talked to use like to use the word hon, while making it clear to me he thinks I am to dumb to understand his slimy remarks. Don't trust them, they use God's name to appear like good honest people!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Amazing professional and knowledgeable.

Very professional and knowledgeable.They really listen to you and care about helping you purchase a new or used vehicle. I reccommend this business without hesitation.

Amazing professional and knowledgeable.

Very professional and knowledgeable.They really listen to you and care about helping you purchase a new or used vehicle. I reccommend this business without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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