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Butler Nissan

(329 reviews)
Visit Butler Nissan
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
New (478) 257-3854 (478) 257-3854
Used (478) 257-3860 (478) 257-3860
Service (478) 257-3817 (478) 257-3817

Reviews

(329 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Butler Nissan from DealerRater.

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Excellent customer service

Nissan and I have had a long standing relationship. From me purchasing 8 vehicles to getting each serviced at the dealership. Staff knows me by name and always provides excellent customer service. I bought a new car last week and Gary aka GT did an awesome job. I got my previous car serviced and Hunter was great at making sure I was satisfied with the services and got me to work on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us!

Nissan Maxima 2001

After I had my Nissan Maxima 2001 in shop with someone I trust that repair but this time I needed to take it dealership to figure out what I need to get it running correctly. Which it turns out that my computer and throttle Valve Control need replacing. But hate to say but dealership was my last stop, cause they had to reprogram everything... I was very please for short notices but yes the pair cost hit me hard.. But please after having it up and running within 24hrs. Thanks RONNIE # Butler Nissan Macon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Cold Customer Service

Purchased car on 07 11 17. Filled credit app but decided to do cash at finance table. Was told by Mr. Harper to save money in bank for interest. Returned first thing the following day to pay with my checkbook but was told to wait till I received my payment coupons because it was a lot of paperwork to go over. Was told by Mr Solomon who made a $900 miscalculation, who gave me his word on the price.. A few minutes later found out it was the wrong amount. I refused the car and walked out leaving the keys. He further told me that my credit would be messed up and my car was being abandoned. Later spoke to the GM who told me that I was looking to get something for free. Being as hurt as I was by his disrespect I sobbed and sobbed within the entire conversation but he continued to ask if I wanted him to take the car to the back for repossession. How rude!! I found out thAt I forgot my checkbook there within my haste to walk out and they never bothered to contact me. I was looking everywhere for it. They later gave it to my husband when he went for my keys to my new car. The salesman was great though, Mr. Dalton.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Hi Leslie10303, we regret to hear that you are displeased with your past experience with us.

Service/repairs

Service is always excellent!! I drive to Macon from Warner Robins to get my car serviced even though there is a dealer in my area! Hunter Faulkner is the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

to get a new car

called about a new car was told one thing and drove 75 miles got to dealer and it was a total turn around nothing i was told on phone .beware !

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Joe B, we regret to hear that you are displeased with your past experience with us.

Great Experience

Very satisfied...great customer experience. ..very professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us!

2014 Nissan Marono

I have always been very pleased with any thing I have done with this dealership. The service department is excellent. All the employees are very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

15,000 mile check

The experience was great. I was greeted with a smile and all of my concerns were met. No further comment until the next experience which is due in a few months.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Butler Nissan is a national treasure.

I took my 2016 Maxima SR to this dealership on 5/8/2017 with a coupon from a dealership from California and Butler Nissan in Macon GA honored it. Folks if you want to be treated with the utmost professionalism do your self a favor and at the least pay this place a visit. Thank you Butler Nissan Nick P.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Awesome Service

Ronnie is amazing! Very quick and friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!