Audi Brookline

I appreciate this dealership and bought my second Audi there. In my experience, the service is excellent.

Came in for an oil change and a “ low coolant warning. I was offered a multipoint inspection for$350. The oil change price would be deducted at the end of service. I declined the multipoint inspection that I knew had always been complimentary. The bigger job was done on time.

My car was serviced due to engine fire damage from an animal nest in the engine compartment. My car was at the service department for over 9 weeks. It seems that some of the parts were backordered, then when they started work, there was more damage found, which required, another part to be ordered. I was told that part was also backordered. After 8 weeks, i received a call that the parts were in and work had begun, but my battery was found to be no good. The battery was not covered under insurance and I was quoted 880.00. Seeing my car was in the middle of repairs, I had no choice but to agree. Labor to remove/install the battery was almost $500.00! While i understand that the cost of ownng an Audi is high, it should still be somewhat reasonable. Insurance paid over $11,000 to Audi for the repairs, (parts were approximately $1600). On top of that when I got the car back, I noticed a piece of plastic in my cup holder. It appears that it snapped off somewhere in the car during the repair process and they didnt bother to fix that. The car does run fine, but overall the experience was not a good one, when it came to schedule and cost.

Jose was great. So friendly and easy to work with. No pressure. He wants you to feel great and will do anything he can for you. Tyler and Chris were great too! Alex is also very reasonable and also does not apply high pressure.

William did fantastic to answer the questions I had to help me finalize a choice in a new used car. He was also straight to the point and personable making the process as smooth and timely as possible. As a whole, the entire team at Audi Brookline was phenomenal every step of the way. It was 100% worth the hour drive from New Hampshire. From start to finish, the communication and overall quality was better than any other dealership I’ve been to.

Jeffery and the team at Audi Brookline are top notch! Great service, timing, and communication all the way.

Everyone I have ever dealt with is always competent, always polite, always helpful and very service minded.

A great experience! The sales people involved, Misha in particular, went the extra mile to see that I understood everything and they did all I asked of them. It was a pleasure dealing with them topped only by the pleasure of driving my new car off the lot. Thanks to all involved

horrible experience. called tyler the manger two times and two emails not one response to the notorious audi q3 sunroof leak . this is not how i want to be treated after making a major purchase from them. stay away from this dealership. they will not take care of you if you have a problem. tyler has displayed his level of professionalism to all .

Multiple calls and emails to Tyler Hopkins and his team at Audi Brookline and still no callback or return email. The issue was with the notorious Audi Q3 sunroof leak car is leaking water all over the interior. It is a known problem and I guess they do not want to take care of their paying customers. Tyler has displayed a perfect example of unprofessionalism and what not to do. Do yourself a favor and buy elsewhere.