Reviews
Awesome service !
Awesome service !!! They are so very nice and very accommodating. Absolutely love the facility. It feels like home. Definitely a place I will be coming back too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Nicole, thank you so much for the positive review! We look forward to your next visit! Take care!
Woke up to a flat tire at 9 psi.
Woke up to a flat tire at 9 psi. Drove to the dealership without an appointment, and I needed my Service A. David took care of my needs immediately. I received a rental for the day, allowing me to go to work and not worry about transportation. My car was ready before close of business. Superb customer service!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Tammy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Boerne. We are always more than happy to assist you if anything else comes up. Take care!
Purchased my 2024 GLS 450 ten months ago snd went in
Purchased my 2024 GLS 450 ten months ago snd went in for an oil change with an appointment time 130pm ?I had to keep checking on my customer service lady and it took them over two hrs ? Just way too long to wait especially when it?s an hour drive each way.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Bernadette Marie, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to the extended time, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Kevin Boles Service Director kboles@mbboerne.com
Linda in the service department is top tear!
Linda in the service department is top tear! Can't wait to lease my new vehicle in January
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Christopher, we are so pleased you enjoyed your visit to Mercedes-Benz of Boerne! Please don't hesitate to reach out if there's anything additional we can do for you.
Pat exudes world class service every time my MB needs
Pat exudes world class service every time my MB needs attention. Just like a top tier brand she works with, she brings it every time. Kudos to Pat and her team!! Go Team MB Boerne!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Gerald for taking the time to let us know how we did. We hope you have a great day!
Arturo was great.
Arturo was great. He kept me informed of the service progress. He provided a great guest experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sharon, we're happy you found Arturo to be so supportive during your experience here at Mercedes-Benz of Boerne. We are always more than happy to assist you if anything else comes up. Take care!
Purchased my ML350 from MB of Boerne 10 years ago.
Purchased my ML350 from MB of Boerne 10 years ago. From the purchase and throughout the services provided over the 10 years our experience has been exceptional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Linda for taking the time to let us know how we did. We hope you have a great day!
Service was great follow up was excellent CSR came back
Service was great follow up was excellent CSR came back spotless keep up the great work
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are glad we could help! We do hope we can be of assistance in the future. Take care!
Great service The communication is excellent.
Great service The communication is excellent. Service advisor is awesome quick and efficient and very clean the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
Look for Pat in service, and Jeff in sales.
Look for Pat in service, and Jeff in sales. They make it worthwhile. The loaner department is ok, but has opportunities for improvement. Submitted kindly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Boerne. Please let us know if there is anything else we can do for you; we are more than happy to help!