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Fox Nissan Grand Rapids

(869 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00pm–7:00pm 7:30am–6:00pm
Tuesday 9:00pm–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed

Reviews

(869 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Nissan Grand Rapids from DealerRater.

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Service Dept.

Waiting room clean. Was told it would take about 1 hr. & it did. Car was also taken thru their carwash.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kenneth, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Fox Nissan Team

Good friendly staff

Very good experience with Paul Young, my salesman. The procedure to buy my lease was very easy with Matt McDowell.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for leaving this remarkable feedback, Margaret. We appreciate your comments and are happy to hear that Paul and Matt were able to meet your needs. At Fox Nissan, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, The Fox Nissan Team

oil change

accomodating, service done in timeframe indicated and no complaints or concerns at present, I also like the points system and was able to redeem $20 worth!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Robert, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Fox Nissan Team

Nice people, fast service!

I like it when they review what they did and all the stuff they checked out for me. It makes me more confident driving around knowing they're looking out for my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Beth, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Fox Nissan. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Fox Nissan Team

Great service,clean facility. did everything they

The salesman Cory did a great job even though I was desperate for a car, I was an easy sell. time will tell if your follow-up service is as great as your initial sell. Happy with Fox Nissan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Thomas, and thank you for this great review! We're happy to hear that Cory took care of you! They are a great asset and we appreciate all that they do. Please let us know if there is anything else that we can assist you with. Sincerely, The Fox Nissan Team

Great Service Department

I always appreciate the friendliness of the Fox Nissan staff along with their knowledge. They are aware of the pride I take in ownership of my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Fox Nissan Team

Great Service

Great customer service! Friendly, Professional, Caring The technicians are courteous and make you feel like you are the most important customer. They are very friendly, yet professional. It is not just a job, your are is their utmost concern.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Ethel, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Fox Nissan's Service Department. Sincerely, The Fox Nissan Team

Scott Stephens

Pretty simple transaction. kind of disappointed in the push for the Zurich product. which is a known BS product. Good profit for the dealership. But the marginal benefit to the customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Scotty, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Fox Nissan Team

Very Happy Buyer !!!

Very friendly and knowledgeable. Great group to work with. I will absolutely be sending people to you. Back in 1990 when was married we purchased a Sentry and had the worst experience at the dealership in Greenville. Your team rocks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Laura, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Fox Nissan Team

Car repair needed

Helped me at no charge, knew right away what was wrong. brought car back and put clamp on, noise was gone then !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us this great review, Vickie! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Fox Nissan Team