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Fox Nissan Grand Rapids

(869 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00pm–7:00pm 7:30am–6:00pm
Tuesday 9:00pm–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed

Reviews

(869 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Nissan Grand Rapids from DealerRater.

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Get It Done

oil change without appointment. They even printed a photo from under the engine and behold, it was dirty. I might just clean it off ... in May.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mike, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Paul Nielsen General Manager pnielsen@foxmotors.com

Awesome Dealership, great people to work with.

Great Dealership, great employees and great service, that’s why I keep going back there , this our 3 Rogue from the dealership, should speak for itself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Mike. Sincerely, Paul Nielsen General Manager pnielsen@foxmotors.com

Convenient,Clean facilities

Easy, not having to go to dealership until the title came in! Communication was all done by emails from manager. Friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Donella, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fox Nissan! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Paul Nielsen General Manager pnielsen@foxmotors.com

Great service

Friendly staff who kept me informed throughout the service. Facility was clean and had amenities during our wait. I would return and recommend Fox Nissan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jill, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Paul Nielsen General Manager pnielsen@foxmotors.com

Great Buying Experience

My buying experience was great. Trayan is awesome at what he does, and will definitely get my business again. He went above and beyond my expectations to deliver the best customer service possible. He is still working on things for me, well past the purchase. He deserves a raise.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle, Dawn. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Trayan was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Paul Nielsen General Manager pnielsen@foxmotors.com

oil change

The oil change service was provided in a timely manner. The waiting room is nice and clean, coffee and popcorn available with HGTV on to watch. The service was provided as expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Carrie, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Fox Nissan Team

Great service

Always have friendly service for the moment I pull into the garage to the moment I check out. Love Fox Nissan service department!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate you for letting others know about your experience, Katie! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Fox Nissan Team

Fox Nissan

Great service and excellent staff. The drive up service was easy and I got right in. The coffee was fresh and a place for me to work while I waited. Jordan is amazing and goes over every detail that you need to know about.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for visiting our service department and for leaving the kind words, Sarah. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Fox Nissan Team

2023 Nissan Fromtier

John was very easy to work with during the entire buying process. Matt in finance was also very helpful in his part of the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for leaving this remarkable feedback, Jeffrey. We appreciate your comments and are happy to hear that John and Matt were able to meet your needs. At Fox Nissan, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, The Fox Nissan Team

Great service

Exceptional service provided by Sales person, went out of his way to make sure i was satisfied with my purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Naveed, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Fox Nissan. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Fox Nissan Team