Bommarito INFINITI

They took an 1.5 hours to change my oil. They tried to sell me on a service that would have cost ~2k that I later found out I didn't need. When I left the dealership my car started having engine trouble. Weird coincidence or not, my neighbor had a very similar situation where his car was in a worst state than before and his insurance is now trying to hold bommarito accountable.

Tried to sell me brakes when I just put new ones on six weeks earlier.

The people at this place don't want to work and do business. I was the couple weeks ago because my lease was about to come to and end. I've been with Infiniti for 9 years. The sales person at this Infiniti dealer just couldn't help me at all. The communication was the worse. I'm a realtor and I know that clients are everything and you have to find the last option to help your clients. I went to another dealer and they took only 3 hours to do what they couldn't do in more than one week! The sales personal at this place need to get a customer service training ASAP!

Bommarito Infiniti. PERIOD. Boy did I have an INCREDIBLE CUSTOMER SERVICE EXPERIENCE at the shop at Bommarito especially because of the stewardship of SCOTT ISBELL. I came in with a complex and frustrating liftgate failure on my QX50. The shop was extremely busy, yet Scott greeted me immediately, got to me as soon as he could and listened intently to my issue description. Then he took over the coordination of inspection and onsite service keeping me informed along the process. When the repair required additional alignment at their offsite body shop (which was already closed) he sent my QX50 over to them anyway, put me in a courtesy rental and called me in early the next day to pick up my smoothly operating Infiniti. I am just walking distance from another Infiniti dealer but we are moving all our business to Bommarito because they do give-a-xxxx service.

Terrific dealership and experience. I would certainly recommend them! Great service and friendly staff and very expedient.

Professional and friendly. I felt they had my interests in mind. They made my decision to purchase easy meeting all my expectations.

Scott Isbell, Service Advisor at Bommarito Infiniti is exemplary in providing outstanding customer service with a demonstrated proficiency from a technical and business prowess prospective, not to mention his personable and caring way to assure my vehicle needs and inquiries regarding service are met to the highest degree. His unwavering desire to represent the Bommarito organization is noticeable to the extent that I would recommend this dealership and organization to anyone seeking excellent service before and after purchasing a vehicle from Bommarito. In addition, I look forward to bring my Infiniti in for regular scheduled service due to Scott Isbell dedication to excel in exceeding a customer expectation. My accolades to the Bommarito organization for providing a friendly and customer focus environment each time I have the pleasure of having my Infiniti serviced by such committed employees, like Scott Isbell, who I interact with when at the dealership. He is one of the main reason I return to the dealership after purchasing my new Infiniti since the service exceeds all expectation for me, as a valued customer.

Just like car purchasing should be. People professional, knowledgeable, and nice. Bommariato Dealerships all have great customer service and are only place I buynew cars.

Stanley Wallace is the best!!! Make sure you keep him at the dealership. I will be back for more service when I need it.

Fantastic service! Highly recommended! Would definitely use this service department for all of my cars!