Quirk Kia of Manchester

worst experience ever, we had a deal come back next day and there was rust in back of brakes and only one ask to fix it and the Sales Manager laugh at me and wife and them he tru his hands in the air and said im done with you and not going to fix it and we are not selling the car to us. I have been in sales feild over 40 year I would NEVER laugh at a customer. my wife wanted that car. make sure you inspect the car before you buy or sign the paperwork NEVER buy a car from u guys

Absolutely horrible service/repair of my 2017 Sportage. They fix one issue and create 3 much bigger ones that'll always show up a few weeks after your visit. Zach, the service manager, is not helpful at all and refuses all responsibility when he noticed that the repairs for the latest issue were too expensive. I visited another dealership and they gave me written proof that Quirk caused the engine issue. Avoid at all costs!! I will be filing an official complaint against them as well.

I gave this dealership a great review when I bought the car but now if I could give zero stars I would. I don't know if it's the staff or Kia itself but getting anything covered under warranty is almost impossible. Don't buy a Kia from here unless you want to drain your bank account...or maybe don't buy a Kia at all since they claim the reason for non-coverage is dictated by Kia corporate.

I dealt with Matt Schoech from beginning to end of this deal. He is a straight shooter. I told him what I was looking for and he sent me numbers for a lease and purchase. He answered all of my questions without playing games. Yes I can or No I cannot. I got exactly what I wanted with quick easy honest answers and did it all via text. Sent my Credit app and all other info in the morning and when I arrived 2 hours later my New Car was ready. Finished some minor paperwork and I was on my way home. Done!!! Ethan met me at the door took me for a ride and explained the features he got me set up with my Kia owners portal and hooked to Bluetooth. Ethan answered all the questions I had about the car and made sure I was good to go. What would have taken 8 hours at another dealer took 2 at Quirk Kia NH. I'll be back. I hate purchasing cars and this was a great experience.

Bought my 2022 telluride from them, car has 20k miles. engine light came on thanksgiving day. Brought car into them all they did was clear the code and tell me to drive it and if light comes back on bring it back and they will diagnose. Brought my car back in for no heat at idle. Service told me they burped my coolant and now it’s fine. Pick it up and immediately see heat is still not fixed. Bring it back in for no heat at idle still and was told I was crazy and heat is fine. Third time I bring it in they did a more in-depth burp of the system and claimed heat was now fine again. Also mentioned I have sputtering in my exhaust. Service told me that’s normal for this car and there’s no issue. Picked up the car and once again immediately noticed no heat at idle. Brought my to another Kia dealership and as soon as they got in they noticed no heat at idle. Popped the hood and found massive puddles of coolant all over my engine from quirk. Diagnosed and found out the issue with my sputtering exhaust and no heat at idle is my head gasket. I will NEVWR go back to quirk! The manner in which they spoke to me, the number of times I brought my car in for the same issue only to be told I’m crazy is unacceptable! Worst service experience ever! Zach the service manner doesn’t care and has zero regard for his customers.

Don't bother getting a pre-approval. The dealership doesn't accept draft checks from legitimate financial institutions like U.S. banks and federal credit unions. This must be because apparently everyone keeps $50k in cash lying around. A colossal, and pointless waste of time as this was not communicated until days before delivery. I am happily taking my business to another dealer who actually understands how large financial transactions work. Here's a quick lesson in business for you folks at Quirk, if your policy is stupid (as this one REALLY is), change it.

Don't bother getting a pre-approval. The dealership doesn't accept draft checks from legitimate financial institutions like U.S. banks and federal credit unions. This must be because apparently everyone keeps $50k in cash lying around. A colossal, and pointless waste of time as this was not communicated until days before delivery. I am happily taking my business to another dealer who actually understands how large financial transactions work. Here's a quick lesson in business for you folks at Quirk, if your policy is stupid (as this one REALLY is), change it.

Joao Lopes was the person who took care of me the entire time. I asked him several questions and he answered them all honestly and explained everything I needed to know about the prices. He presented me with several options at the time that gave me confidence that he was telling the truth about everything. and I decided to make the purchase, he made the process easy. I recommend it. Some of the people who were there helped, I saw that good teamwork. I liked that. Joao Lopez fue la persona que me atendio todo el momento. Le hice varias preguntas y todas las contesto honestamente y exlicando todo lo que necesitava saber sobre los precios. Me presento varias opciones almomento eso me dio confianza en que el decia la verdad sobre todo. Y decidi hacer la compra el hizo el proceso facil. Lo recomiendo. Algunas de las personas que estuvieron ayudaron vi que si se podia observar un buen trabajo en equipo. Eso me gusto.

So my wife brought her 2020 Kia Telluride in today because she has been having an oil consumption issue with this car for multiple oil changes. They told her she had to get an oil change there today (which she just got an oil change done YESTERDAY) and that she would have to provide 3 years worth of Oil Change statements. I called and spoke to Zac who told me unfortunately they will not be servicing my car at their location, but I’m free to go to another dealership if I want to! Haha I asked him why and he said because my wife left a formal complaint (it was a Google review). So I asked to escalate this to the service Director named Charles Brain who is supposed to call me back tomorrow! We’ll see if Mr. Brain makes that call. This dealership’s customer service is atrocious! We have had so many issues in just 3 years with them. This current issue should be covered under the warranty, but they make it almost it very difficult for the customer. If I could have left zero stars I would have but this made me pick at minimum 1 star. I hope this review really helps a potential future Kia buyer make a better decision then we did. We will NEVER buy a Kia again nor will we ever do business with Quirk Kia of Manchester, NH.

Scheduled an appointment for my wife's 2020 Kia Sportage here, we set the appointment to have 2 recalls and a leaking rear differential pinion seal fixed. Got the call today, that they did the recalls (requires being on the lift), and missed the leaking rear differential, that it would cost 139.00 for them to bring it back in and take a look at it. Haley then hung up on me, when I declined the potential fee. I called back, spoke with CJ, who said they could not determine if it would be under warranty.... Kia states "The Kia powertrain warranty will cover any manufacturer damage or defects for 10 years or up to 100,000 miles. This warranty covers all of the vehicle's essential systems, including the transmission, axle, transaxle, engine, driveshaft, propeller shafts, and differential." He also stated that they charge this at all their other dealerships. He went on to discuss that if under warranty, they'd bill Kia and no issues. I currently have 4 other Quirke sourced vehicles. Never been charged this, in more than 20 vehicles sourced and serviced by Quirke dealerships.