Reviews
Awesome service at Family Toyota
I had a great experience buying a car from the salesman Jason J. and Ben the finance guy here. Going from a 10 year old Corolla to a new Camry is a bit of a change. They answered all of my questions, and were really helpful. Jason also helped me set up my phone with the system in the Camry, and walked me through all of the menus on the dash and radio. I would definitely recommend going here and talking to Jason about buying a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review, Randi! We will be sure to thank Jason and Ben for providing you with excellent service. We look forward to working with you again!
David Brinkley is ABSOLUTELY amazing!
David Brinkley is absolutely amazing! David was so kind, patient and accommodating. My vehicle broke down out of the blue and David went above and beyond to not only find me a new vehicle that fit all my needs but also one within my price range. I will recommend David to EVERYONE I know! I couldn’t be any more happy, impressed and thankful! Thank you David you are a true blessing!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We love hearing this! Thank you so much for the kind review. David was happy to assist you with everything. We look forward to your next visit.
Great experience at Family Toyota
You can't not go wrong purchasing from this dealer.!!!Their dedicated employees found our "unicorn" vehicle . Dealership is outstanding as is their employees. Greatest experience!!!.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's what we like to hear! Thank you for the kind review. We are glad to know that you had a great buying experience with us. We look forward to your next visit.
4Runner Limited
He did a good job. I will recommend him to my friends and family. I really appreciate with him. I like Family Toyota of Burleson.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Christine, thank you for the positive review and rating! We are happy to know that you had a good experience with us and we appreciate you recommending us!
Great service!
Thank you Family Toyota for another great experience buying a car! This was our 2nd purchase from this dealership. I definitely recommend them as well as Cristian.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review! We will be sure to thank Cristian and the rest of the team for providing you with an excellent car-buying experience. We look forward to working with you again!
The best car buying experience ever !
I have been in need of a new vehicle for almost a year now. Every time I went to a dealership, I was bombarded by salesman who just wouldn’t listen to me. They were pushy and unreasonable. Ultimately resulting in me walking out without a purchase. A close friend of mine, Crystal had been telling me about Family Toyota for months and I finally decided to give it a try. The moment I parked, there was a very friendly young man waiting for me. “welcome to the family” he said. It was refreshing feeling like he was simply happy to see me. When I got inside, Mat was waiting for me and already had the vehicle I was interested in pulled up and ready for me to look at and test drive. He listened to me when I talked about features and pricing and never once tried to push me into something that wouldn’t work for me. I was able tom test drive the 2020 Rav 4 and loved it. Because of Covid he was unable to come with me on the test drive but Mat explained every feature to me before I left so that I could get the full experience and understand the vehicle. When I came back, Crystal’s husband Michael was at Mats desk and he helped explain everything about my warranty and service. The finance department was able to get me financed with a lower payment than I had planned on and the process was quick and easy. My overall experience at Family Toyota was by far the best I have ever had at a dealership. Car buying has never been more satisfying. Every employee made me feel like I was part of their family. I have recommended several friends to this dealership since my purchase and will continue to recommend them in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael, thanks for the positive review, and for letting people know about your recent visit with us! We can't tell you how nice it feels to hear that Crystal went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your RAV4!
Happy Camper
Another awesome experience at Family Toyota of Burleson! They never disappoint. I told Gerrick Compton I wanted a white Hylander Hybrid fully loaded with black interior and he got it for me. The price was amazing too. He always comes through for me.. I did all the paperwork online and came in to finalize all yesterday. I left with the most amazing vehicle. I love it. Its roomy, quiet beautiful, sporty...yes sporty and rides on a cloud. I love all the new features and my 12" screen! I have purchased 4 vehicles from Family Toyota of Burleson and would never buy from anyone else!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi there, thank you for the great feedback! It's great to hear Gerrick has given you outstanding service. We appreciate your loyalty and business and hope you have a great day!
Best car buying experience
Such a great experience! Easy and got everything I wanted! Thanks Paul! Would highly recommend to anyone looking to lease or buy a car. Very helpful and efficient!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Delana, thank you for taking the time to write a review! We're thrilled to hear you were pleased with the high level of customer service with Paul. Enjoy your new ride! Please do not hesitate to reach out to us when we can work with you down the road!
Shari
Great Service, Greg my salesman went out of his way to make my deal happen. Great customer service . I would definitely recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shari, thank you for the great review! We are happy to know that you had a positive experience with Greg, and if there is anything else we can do for you, please let us know.
Buying a new vehicle
Sierra Mickens exceeded our vehicle expectation at Family Toyota of Burleson. We purchased a 2020 RAV4 and they made our Toyota purchase painless shopping experience even with COVID pandemic. If you want to purchase a vehicle go see Sierra Mickens and she will take good care of you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Well said, Sandra! We love to hear that every aspect of the experience went smoothly. Our main goal is to help all our customers love the experience, as much as you did. Enjoy your new 2020 Toyota RAV4 and welcome to the family!
