Skip to main content

Family Toyota of Burleson

(934 reviews)
2025 state dealer award
View 19 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 national dealer award 2022 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(934 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Family Toyota of Burleson from DealerRater.

Want to share your experience with this dealership?

Write a review

Awesome service at Family Toyota

I had a great experience buying a car from the salesman Jason J. and Ben the finance guy here. Going from a 10 year old Corolla to a new Camry is a bit of a change. They answered all of my questions, and were really helpful. Jason also helped me set up my phone with the system in the Camry, and walked me through all of the menus on the dash and radio. I would definitely recommend going here and talking to Jason about buying a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the great review, Randi! We will be sure to thank Jason and Ben for providing you with excellent service. We look forward to working with you again!

David Brinkley is ABSOLUTELY amazing!

David Brinkley is absolutely amazing! David was so kind, patient and accommodating. My vehicle broke down out of the blue and David went above and beyond to not only find me a new vehicle that fit all my needs but also one within my price range. I will recommend David to EVERYONE I know! I couldn’t be any more happy, impressed and thankful! Thank you David you are a true blessing!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We love hearing this! Thank you so much for the kind review. David was happy to assist you with everything. We look forward to your next visit.

Great experience at Family Toyota

You can't not go wrong purchasing from this dealer.!!!Their dedicated employees found our "unicorn" vehicle . Dealership is outstanding as is their employees. Greatest experience!!!.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

That's what we like to hear! Thank you for the kind review. We are glad to know that you had a great buying experience with us. We look forward to your next visit.

4Runner Limited

He did a good job. I will recommend him to my friends and family. I really appreciate with him. I like Family Toyota of Burleson.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Christine, thank you for the positive review and rating! We are happy to know that you had a good experience with us and we appreciate you recommending us!

Great service!

Thank you Family Toyota for another great experience buying a car! This was our 2nd purchase from this dealership. I definitely recommend them as well as Cristian.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the great review! We will be sure to thank Cristian and the rest of the team for providing you with an excellent car-buying experience. We look forward to working with you again!

The best car buying experience ever !

I have been in need of a new vehicle for almost a year now. Every time I went to a dealership, I was bombarded by salesman who just wouldn’t listen to me. They were pushy and unreasonable. Ultimately resulting in me walking out without a purchase. A close friend of mine, Crystal had been telling me about Family Toyota for months and I finally decided to give it a try. The moment I parked, there was a very friendly young man waiting for me. “welcome to the family” he said. It was refreshing feeling like he was simply happy to see me. When I got inside, Mat was waiting for me and already had the vehicle I was interested in pulled up and ready for me to look at and test drive. He listened to me when I talked about features and pricing and never once tried to push me into something that wouldn’t work for me. I was able tom test drive the 2020 Rav 4 and loved it. Because of Covid he was unable to come with me on the test drive but Mat explained every feature to me before I left so that I could get the full experience and understand the vehicle. When I came back, Crystal’s husband Michael was at Mats desk and he helped explain everything about my warranty and service. The finance department was able to get me financed with a lower payment than I had planned on and the process was quick and easy. My overall experience at Family Toyota was by far the best I have ever had at a dealership. Car buying has never been more satisfying. Every employee made me feel like I was part of their family. I have recommended several friends to this dealership since my purchase and will continue to recommend them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Michael, thanks for the positive review, and for letting people know about your recent visit with us! We can't tell you how nice it feels to hear that Crystal went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your RAV4!

Happy Camper

Another awesome experience at Family Toyota of Burleson! They never disappoint. I told Gerrick Compton I wanted a white Hylander Hybrid fully loaded with black interior and he got it for me. The price was amazing too. He always comes through for me.. I did all the paperwork online and came in to finalize all yesterday. I left with the most amazing vehicle. I love it. Its roomy, quiet beautiful, sporty...yes sporty and rides on a cloud. I love all the new features and my 12" screen! I have purchased 4 vehicles from Family Toyota of Burleson and would never buy from anyone else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi there, thank you for the great feedback! It's great to hear Gerrick has given you outstanding service. We appreciate your loyalty and business and hope you have a great day!

Best car buying experience

Such a great experience! Easy and got everything I wanted! Thanks Paul! Would highly recommend to anyone looking to lease or buy a car. Very helpful and efficient!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Delana, thank you for taking the time to write a review! We're thrilled to hear you were pleased with the high level of customer service with Paul. Enjoy your new ride! Please do not hesitate to reach out to us when we can work with you down the road!

Shari

Great Service, Greg my salesman went out of his way to make my deal happen. Great customer service . I would definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Shari, thank you for the great review! We are happy to know that you had a positive experience with Greg, and if there is anything else we can do for you, please let us know.

Buying a new vehicle

Sierra Mickens exceeded our vehicle expectation at Family Toyota of Burleson. We purchased a 2020 RAV4 and they made our Toyota purchase painless shopping experience even with COVID pandemic. If you want to purchase a vehicle go see Sierra Mickens and she will take good care of you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Well said, Sandra! We love to hear that every aspect of the experience went smoothly. Our main goal is to help all our customers love the experience, as much as you did. Enjoy your new 2020 Toyota RAV4 and welcome to the family!