Tim Dahle Mazda Southtowne

Giving 2 stars because the mechanics were thorough and worked fast. I brought my car in initially for oil light coming on before an oil change was needed and my entertainment center having the ghost movement issue. I scheduled on Saturday and that was approved, when I brought it in I was informed that they were very behind and wouldn't look at it till Tuesday. What annoys me is that it was approved, if they are so behind it would have been nice to either not be approved or have someone reach out before I made the drive. The other issue I had is that the communication is very poor. Updates were very few and very slow to get even when I reached out. They didnt look at my car till Tuesday, which was fine because I knew that would happen but I was then told that I wouldn't hear back for another day because the main guy didnt work that day and I guess nobody else can update me. The final issue was that when updating/programming my system the mechanic said he fried something and a tool was needed to fix this. They wanted me to leave my car and they would fix it when the tool arrived. Luckily I didnt because it took over a month to get that tool in. I was told they would update me on certain days but they never did, I had to keep reaching out. When it finally arrived, they told me to schedule an appointment. I took my car in with my baby because they said it would take 20min. When i arrived they had no idea why I was there. I showed them my text communication with someone from mazda and told them what my phone call had been with the mechanic. They then decided after 30minutes that it was a scam and that there was nothing wrong with my car and there was no tool. After another few minutes another employee walked out with the tool. After another 30min of fixing their error they told me they wouldn't be charging me because of the issues and because it took so long. This would be great if they hadn't been the ones to break it in the first place. So overall, the mechanics are great but the communication here is horrible .

I disagree with previous reviewers on service dept here. I own a 2009 CX9 and Kevin and his service dept. had good videos explaining my issues and repaired a power window with full parts needed and didnt piecemeal it. Plus they provided me with a loaner vehicle while my vehicle was repaired. I was very pleased with their service on my vehicle. They maybe more expensive than standard repair shops but in some casees I want Mazda approved parts and I want the job done right. That's why my Mazda 2009 CX9 keeps running strong.

I have had service done here a few times and it's been OK but not stellar. I think the technicians are fine and I have had some good service reps too, but the communication from the service reps is often quite delayed, maybe because of understaffing. They also charge a diagnostic fee of around $200 for any repair in addition to the actual repair cost, whereas most places include the diagnostic cost with the repair. So the repair prices here at Dahle are a decent amount higher in my experience than with other dealers. When you take your car in here, you'll be surprised how few cars there are coming and going, how few service reps they have working, and how few people there are in the waiting room. It looks like they just don't have enough cars coming in or staff to make the service department efficient. Even if you have an appointment for, say, 3 hours of work, it often will take them 2 or 3 days to get the job done. So the service is OK but my experience buying a car was far more negative. The sales guy was great. His name was Nat. I think he was helpful and straightforward. But then when I got to see the finance guy to close the deal, that was where I had a really negative experience. Before even showing me the paperwork for the purchase, the finance guy had already put the following charges into the paperwork: a $4,000 extended warranty called Portfolio One (7 years or 84k miles); $300 for a theft deterrent package; $900 for special treatment for the paint, fabric, and leather; and something like $700 for what they call Red Alert, which is something they do to make the top brake light on the rear blink quickly when you first start to brake. So that is around 6k of add-ons. The finance guy told me multiple times that the $4,000 extended warranty was needed in order to do the deal at the price and financing I wanted, but then later I saw in the paperwork that this was not true. The paperwork itself said the opposite. I was stupid and felt pressured into getting all this stuff and walked out of there paying a lot more than I had intended. Yes, there is actual value in these add-ons (you never know when a warranty might actually come in handy), but still it was not appropriate for them to put these charges into the paperwork in advance and then tell me it was part of the package. Just left a really gross feeling as I look back on it. I could never act like that if I were a sales/finance person. Yucky. So in some sense Dahle may have won the battle by getting me to buy all these add-ons that I"m sure they make bank on, but they lost the war because I will never purchase a vehicle there again nor send my friends there. I will continue to use the service folks as needed.

When I bought my CX-5 in 2019. The service department seem honest. Now I do not recommend anyone who buys vehicle from there to have your car service there. They take advantage of you they tell you cabin filter is dirty your air filter is dirty. You need new brakes and tires. Oil gasket is leaking it will cost 1,776.88. I can have it replace for $300.00. Then they said the video was not loading up for them to send it to me. Hopefully they change my oil and put oil in it.

Absolutely terrible, my truck was in there about 5-6 times for the same problem, I payed money for the repairs and the problem still occurred multiple times on multiple occasions. They charged me for warranty work! AND charged the warranty for the same thing, come to find out they didn’t do the work that I was told was done, at all. I was also told by my service advisor that I couldn’t take my truck to any different dealer to have repairs done because my warranty would not cover it (which would be completely fine) but yet when I called my warranty company to complain about all of the other complications and how they weren’t covering the warranted items I was told that they were covering all of the repairs and should not be charged for the work being done and I was able to take it to any certified ford dealership which is what I wanted to do in the first 7 months of owning this vehicle. I was also told by the other dealership that I took my truck to after I was informed that I could that they lied to the warranty and to me about the work that was completed when it was in fact never done (and the issue was due to my transmission which caused my tires to lock up going highway speeds, not once but twice after I was told the problem was resolved by Tim dahle Mazda). On top of that it was a lemon through and through, I wasn’t even the official owner of the vehicle yet before the check engine light came on and when I brought it back they said that the repairs were on me because it was normal wear and tear which would make sense if it was my vehicle but at the time I hadn’t even signed any financing but since I wanted the truck I dealt with the repair on my own, once I talked to the finance manager about having to do the repairs when the vehicle wasn’t official mine yet I was told that it wasn’t suppose to be on me to repair and he was completely unaware that they even did maintenance on the vehicle, yet the money spent on the repairs (and the warranty work that I wasn’t suppose to be charged) were not reimbursed or rectified at all. In honesty I believe that this establishment is very unorganized and the service department is very rude. It seems if you by a new Mazda they are very willing but if you are looking for a used car on there lot they don’t seem to be very forthcoming

We have been fighting Tim Dahl Mazda in Sandy for a few weeks now. We took my son into their dealership to purchase his first car. We test drove the car and everything seemed fine, ( we have never had a problem with a used car before, even our one we got for super cheap). My son decided he wanted to buy the BMW, I was a little hesitant because I know they can be a problem child, but he really loved it. We brought it home and signed the final papers on May 2nd. My husband road in the car with our son to put gas in it and then brought it right home. My son took his 2 little brothers on a quick drive around our block ( which is really small). A couple hours later my husband and my son went to go grab dinner for us and they pulled out of our drive and got an engine malfunction, so they pulled back into the driveway. After they shut the car off it would not start again, it would not even turn over. At this point we only had the car for 3 hours. We called the dealership and told them what had happened, they sent out a tow truck the next day to bring it back to them so they could get it in the shop to figure out what was wrong. They have had the car ever since. During the week of the 5th - 10th they told us they would try to make it right, but the GM did not want to do anything for us and was telling us that we drove it off the lot and we signed the papers and that's too bad for us. Monday the 12th, they finally told us that we would need a whole new engine. We told them that we could not afford to buy a whole new engine. We also told him that they needed to make this right still. It has been a fight back and forth for weeks since they took the car back. We told them to cancel the loan, and we would find another car, they told us they would and could not do that. They got back to us on Friday 16th they called and said they got the GM to cut us a check for $2000, and they would search for an replacement engine. They called today May 19th and said so far, they have only found 2 engines, 1- that is used, and they said it was iffy 2- a new one that with labor and everything is going to cost us $12000 (this includes the labor costs). We don't have the money for any of these options. During our conversations they had told us many times that it was an rod knock and that we caused it. We only drove the car between 15- 20 miles. From what we have researched and talked to people that have many years as a mechanic, you cannot cause an engine knock in such a few miles. They said that their mechanics did not hear anything such thing when they took it trough their shop. They have had the car for basically the whole 45 day window before the first loan payment. Will never use them again.

Dishonest, misleading, and the worst car-buying experience I’ve ever had. I bought a used Tesla from this dealership and regret every part of it. The night before, I confirmed the price via their website and even chatted with a rep to make sure everything looked good. I showed up for my appointment, test drove the car, and was ready to buy. That’s when the nightmare started. They refused to give me the final price until I handed over all my personal info. When I did, suddenly the price was nothing like what I saw online. They claimed the website calculator didn’t include taxes or registration — it does. Then they tried to tack on a bogus $2,500 "Tesla certification" fee. Total lie — the car was still dirty from transport and clearly hadn’t gone through any inspection. After hours of pushing back, we finally got close to the numbers I had originally calculated. I put a large down payment and thought it was over. But no — they secretly added a "pulse light device" to my contract without telling me. When I called them on it, they said “it’s already installed” and made me pay for it. Spoiler: it wasn’t installed. I had to come back a week later for them to put it in. Same story with the “premium ceramic coating and leather treatment” I paid for. They had the car for 4 hours. Tesla’s onboard cameras and sensors showed nothing was done. The car still had water spots on the paint and greasy kid fingerprints on the leather. I confronted them, and they doubled down — “it was done.” Total lie. Oh, and the same day I drove it off the lot, I got a system alert from Tesla: “PTC Heater Faulty.” The heater didn’t work. It’s a $1,000 repair. They sold me the car like that. The whole process was five hours of lies, hidden charges, and shady tactics. I’ve never had such a bad experience buying a car. And yes, I’ve seen the viral video of the guy who crashed into a dealership with his Outback. After this? I get it. Take accountability. Fix the PTC Heater, refund the bogus add-ons, and stop treating customers like they won’t notice.

Salesperson really tried and went above and beyond. She would be wise to take that tallent somewhere else...but policy of the dealer hides the true cost. 1. About $1,000 extra for "pulse". What it this you ask..."protections for you if your car gets stolen or you get in an accident. They give you down payment assistance" - Requirement and you cannot remove this...it's required for the sale. I guess this dealer never heard of full coverage car insurance? 2. All pricing assumes you are financing thru the dealer. If cash or you want to use your own finance (credit union, your favorite bank, etc), add another $1,000 to the price of the vehicle. 3. Other unknown fees...still looking for the other $1200 in additional fees (not taxes or title)...prolly cost of oil change and inspection...but who cares...already lost me. Moral of story....read the reviews of the dealer...it appears this is a common practice at this one.

I bought a vehicle from Tim Dahle a couple months ago. The sales guys were good to work with and I got the price of the new car as well as the trade in price I wanted. Things were great until Finance. I went over everything with a fine tooth comb because I don’t trust finance guys. We did everything electronically. My mistake! I got home and checked the electronically signed docs. What did I find? The finance guy move some numbers and I had an electronically signed doc approving $299 for a theft protection warranty. I never signed that. That’s like getting VIN etching; it’s a big dealer scam. I reached out to the dealer and the GM, Jacob Blair, said he would refund it. My sales guy, Mike, then called and said it would be refunded if I updated a bad review to Mazda. I didn’t relent and now I haven’t received a refund. What the finance guy did was a crime (felony). Good thing I have a voice recording of the transaction and everything he said. Beware that these guys will try to screw you if you do digital paperwork. Request everything printed. I’ll update this post once I’ve reported the incident to the local PD and the Utah MVED.

Sold a lemon and screwed the wrong person over good luck selling much in this town Tim you scammer