Reviews
Write a reviewAfter having owned our vehicle for a little over 3
After having owned our vehicle for a little over 3 months, we took it to Express for an oil change. While they were servicing our car they discovered that the manifold was cracked and contacted the warranty company and were informed that wasn’t covered but Wholesale place led us to believe that everything was covered. Express also told us that the AC compressor is weak and will eventually have to be replaced. We have a high loan interest rate so we contacted our credit union to refinance for a lower rate and lower monthly payments only to find out that we’re actually upside down on the loan. We didn’t get the great deal we thought we did thanks to the blatant lies by the salesman. We thought he was helpful at first, but now realize his friendliness and compliments were just part of his salesman game. I hate being lied to and taken advantage of- I would not deceive anyone the way they did us. I DO NOT recommend West Alabama Wholesale. Wish we could take the car back, get all our money back including the nice down payment we made. We for sure would go somewhere else and will never purchase another vehicle here again.
After having owned our vehicle for a little over 3
After having owned our vehicle for a little over 3 months, we took it to Express for an oil change. While they were servicing our car they discovered that the manifold was cracked and contacted the warranty company and were informed that wasn’t covered but Wholesale place led us to believe that everything was covered. Express also told us that the AC compressor is weak and will eventually have to be replaced. We have a high loan interest rate so we contacted our credit union to refinance for a lower rate and lower monthly payments only to find out that we’re actually upside down on the loan. We didn’t get the great deal we thought we did thanks to the blatant lies by the salesman. We thought he was helpful at first, but now realize his friendliness and compliments were just part of his salesman game. I hate being lied to and taken advantage of- I would not deceive anyone the way they did us. I DO NOT recommend West Alabama Wholesale. Wish we could take the car back, get all our money back including the nice down payment we made. We for sure would go somewhere else and will never purchase another vehicle here again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Buyer
It was an excellent experience. The sales rep's were polite and very helpful. I would recommend them to anyone looking for a good deal on a good vehicle
Buyer
It was an excellent experience. The sales rep's were polite and very helpful. I would recommend them to anyone looking for a good deal on a good vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Disappointed
I purchased a Lemon that broke down on my son 350 miles from home 21 days after purchase!!! Transmission completely gone. Geo did me wrong they refused to help me. Now I’m stuck with 2013 charger with no transmission!!!!!!
Disappointed
I purchased a Lemon that broke down on my son 350 miles from home 21 days after purchase!!! Transmission completely gone. Geo did me wrong they refused to help me. Now I’m stuck with 2013 charger with no transmission!!!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Poor customer service and an irate owner!!!!! Wit
The worst dealership I have ever dealt with bought a car from them we stare salesman Derrick and surely this was a great car to get me back and forth to work. The car broke down with then two weeks start running bad within 2 days. I attempted to call them several time asking for the general manager or someone that can help me with this problem they kept putting it off staying to me that they would call me back once they figure out what's wrong with the car 4 days later no one could tell me what was wrong with the car. I wouldn't send a dog to purchase a vehicle from them. If you are looking for a reliable vehicle this is definitely not the place to go for they do not give you your down payment back it is a non-refundable fee so at the end of the day you are out of money and out of a vehicle and they are nonchalant clearly do not care about their customers.
Poor customer service and an irate owner!!!!! Wit
The worst dealership I have ever dealt with bought a car from them we stare salesman Derrick and surely this was a great car to get me back and forth to work. The car broke down with then two weeks start running bad within 2 days. I attempted to call them several time asking for the general manager or someone that can help me with this problem they kept putting it off staying to me that they would call me back once they figure out what's wrong with the car 4 days later no one could tell me what was wrong with the car. I wouldn't send a dog to purchase a vehicle from them. If you are looking for a reliable vehicle this is definitely not the place to go for they do not give you your down payment back it is a non-refundable fee so at the end of the day you are out of money and out of a vehicle and they are nonchalant clearly do not care about their customers.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
looking for a good used car
I was looking for a car for my son but they never called me back. They have a lot of really cheap priced cars though.
looking for a good used car
I was looking for a car for my son but they never called me back. They have a lot of really cheap priced cars though.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Used car purchase
West Alabama Wholesale really made the used car buying process much easier. The staff and salesmen were very kindness to me and made sure I was making the right choice with my purchase of a used car. Will highly reccomend to anyone who is looking for a new or used car. They have a lot of different varieties of vehicles in stock! Defiantly a great and well run car selling business
Used car purchase
West Alabama Wholesale really made the used car buying process much easier. The staff and salesmen were very kindness to me and made sure I was making the right choice with my purchase of a used car. Will highly reccomend to anyone who is looking for a new or used car. They have a lot of different varieties of vehicles in stock! Defiantly a great and well run car selling business
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Used Car Experience
I had one of the best used car shopping experiences ever at West Alabama Wholesale. The staff was friendly and honest and created a personable feel during the buying process.
Excellent Used Car Experience
I had one of the best used car shopping experiences ever at West Alabama Wholesale. The staff was friendly and honest and created a personable feel during the buying process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Correspondence issues
Would not answer phone call or text message to enquireabout a vehicle
Correspondence issues
Would not answer phone call or text message to enquireabout a vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Fair and honest
Helped us to find the right vehicle for our family needs
Fair and honest
Helped us to find the right vehicle for our family needs
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
SMOOTH AND VERY SIMPLE
MY EXPERIENCE WAS SMOOTH AND VERY SIMPLE. BOTH, JERRY AND BILLY, WERE VERY NICE AND EASY TO GET ALONG WITH. MY EXPERIENCE WAS GREAT AND I ENJOYED IT. I WILL RECOMMEND THIS DEALERSHIP TO ANYONE THAT COMES ALONG.
SMOOTH AND VERY SIMPLE
MY EXPERIENCE WAS SMOOTH AND VERY SIMPLE. BOTH, JERRY AND BILLY, WERE VERY NICE AND EASY TO GET ALONG WITH. MY EXPERIENCE WAS GREAT AND I ENJOYED IT. I WILL RECOMMEND THIS DEALERSHIP TO ANYONE THAT COMES ALONG.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Patrick, We are so happy to hear you had a great experience here! It was a pleasure doing business with you! We look forward to working with you again in the future!
